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Desktop Support Administrator Resume Profile

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VA

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Objective

To utilize my skills in Macintosh OS technical support in a collaborative environment while obtaining Apple support and system certifications to enhance my value to my employer

Experience

Confidential

Desktop Support Administrator

  • Provided Macintosh software, hardware, and network support to NASA customers
  • Installed Windows virtual machines and facilitate data transfer
  • Supported and monitored Unix-based backup software
  • Provided personalized one-on-one assistance with customer issues

Confidential

Webmaster Graphic Designer

  • Provided individual customer support to maximize satisfaction with online resources
  • Exercised collaborative skills in a strongly team-oriented environment
  • Designed and maintained online product ordering code and templates
  • Used Adobe Creative Suite and Microsoft Access in production of business stationery and cards

Confidential

Desktop Support Lead

  • Resolved Mac hardware and software issues experienced by users
  • Installed, upgraded and maintained Macintosh software including custom job tracking database
  • Implemented Apple Remote Desktop in the completion of daily server tasks and software upgrades
  • Completely restored previously nonfunctional computers
  • Utilized shell scripting to automate anti-virus sweeps

Confidential

Production Manager

  • Troubleshot Macintosh hardware and software issues while installing upgrading and maintaining the same
  • Implemented a cross-platform, multiple protocol office network including file and database servers maintained remotely
  • Constructed a customer order and route-tracking database
  • Instructed personnel regarding database usage
  • Wrote manual for non-technical end-users regarding maintenance of database and resolution of server issues
  • Managed issue layout and workflow

Confidential

Computer Programs
  • Currently fluent with the following:
  • Languages: Basic, Pascal, HTML, JavaScript
  • Programs: Mac OS X, Mac OS X Server, NetBoot, Apple Remote Desktop, Mac OS Classic, Linux, ClamXAV, Norton System Works, Microsoft Office, Adobe Creative Suite, File Maker Pro, File Maker Server, more upon request

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