Introduction:
Over 7 years of IT experience in Development, Administration and implementation technology solutions and over 4 years experience in Salesforce.com CRM platform using Visual force, Apex and Java Technologies as Developer and Administrator.

Experience Summary:

• Experience customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Roles & profiles and configured the permissions based on the organizational hierarchy.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Page layouts and search layout.
• Experience in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL and SOSL.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in creating validation rules, workflows, approval process, and dynamic approval process.
• Experience in data migration from Legacy Systems using Data Loader.
• Extensive experience in writing unit test cases and test coverage for all the apex classes designed.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.

Technical Skills:

CRM TOOLS

Salesforce.com

SALESFORCE TECHNOLOGIES

Apex, SOQL, Visual Force(Pages, Component & Controllers), Triggers, Web service.

SALESFORCE API TOOLS

Eclipse Ganymede, Apex Explorer, Offline Edition, App Exchange Data Loader

WEB TECHNOLOGIES

HTML, CSS, AJAX, JavaScript

LANGUAGES

C,C++,Java, Apex

DATABASES

Ms Access, Oracle, SQL Server

OPERATING SYSTEMS

Windows 2000 / XP Pro / Vista

Education:
Bachelor of ECE at JNT University, India GPA 3.7/4.0

Professional Experience:

Company: Confidential,Dallas - TX Mar 2012—Current
Role: SalesForce Developer

Responsibilities:

• Participated in requirements gathering and creating functionalrequirementsfor AT& T.
• Worked on creating the various Custom Objects, Tabs, validation rules Components and Visual Force Pages meet the business requirements.
• Worked on designing the solution for capturing the each and every step of the multi level approval process
• Worked on creating the Email Alerts, Visualforce Email template and HTML templates.
• Worked on creating Workflow rules, different type s of work flow Actions (Field Updates and Email alert) and time based work flow.
• Worked on creating Inline Visualforce Pages to display the data on different page layouts.
• Primary contact for all the new Customer Portal enhancements and defect fixes.
• Responsible for writing Unit test classes and migrating the code and configuration from Sandbox to Production using the eclipse, changes set.
• Configured PRM portal and defined the security for different roles/profiles at record, Object and field level.
• Designed, developed and deployed Apex Classes, Controller Classes, Batch Apex and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Environment: Saleforce.com, Apex, Visual Force, Java Script Eclipse/Force.com IDE, Metadata API, SOQL& DML, Demand Tool, Service Manager and Customer Portal.

Company: Confidential,Chicago - IL Apr 2011 Feb 2012
Role: Salesforce Developer
Responsibilities:

• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects
• Added Budget object to the Campaign resulting into ability of managers to effectively allocate budgets and review based on budget reporting.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Company: Confidential,FL Oct 2010 Mar 2011
Role: Salesforce Admin/Developer

Responsibilities

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing SalesForce UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in,

Company: Confidential,Nashville -TN Aug 2009 Sep 2010
Role: SalesForce Admin/Developer
Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with business technology team members, end-users from China and UK to gather requirements. Participated in the analysis meetings and provided solutions to various design and customization issues.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Products and Assets.
• Implemented collection call functionality (on Contract Object and Collection call object) to track the count of collection calls. Done triggers to add the collection calls done and update them at the contract level.
• Created Visual Force pages to show the fields in collection call object for data entry and show the history of collection calls.
• Developed Batch Apex classes for performing callouts to the web service and overcoming the ‘Too many callouts’ error.
• Done Scheduler Class for calling the Batch Apex classes to bulk enable and disable assets.
• Participated in designing the database model for customer portal.
• Used various sandboxes for developing, testing and migrated the code to the production instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP

Company: Confidential, MI Aug 2008 July 2009
Role:SalesForce Administrator

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Used field level security, profiles and audit trail setup to ensure that protected health insurance data (PHI) is only shared with authorized persons.
• Integrated the Web Services for extracting the data from external systems
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex Language, Visual Force, Force.com IDE ,Metadata API, Webservices, SOQL& SOSL Sun Solaris 9 and Windows XP.

Company: Confidential,Rock Leigh, NJ Sep 2007 July 2008
Role: Java Developer
Responsibilities:

• Wrote JSP script let to display business data in HTML Page
• Used MVC design pattern to control application flow and behavior and wrote controller Servlet
• Created Stored Procedures to calculate risk coverage premium amount using PL/SQL
• Wrote Linux shell script to eliminate duplicate records.
• Used JDBC Statement, Prepared Statement, Callable Statement and Result Set interfaces to retrieve back end information from MySQL
• Used Command pattern to handle business class based on user I/O request
• Set up FTP environment to test the application using test server database.
• Involved in production support and fixed the bugs using testing scripts provided by the client.
• Involved in code review and peer to peer testing
• Generated HTML and Excel reports.
• Used Clear Case as source control repository

Company:Confidential,India Aug 2006 Aug 2007
Role: Java Developer
Responsibilities:

• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards
• Responsible for developing the Registration modules of the wholesale application
• Utilize the various J2ee Design patterns to develop the Business modules based on the required functionality
• Responsible for developing the application level flow by utilizing Java, JSP and Struts
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process
• Used java Script front end Validations
• Develop Session beans and entity Beans representing business logic abstractions
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies

Company: Confidential,India June 2005 July 2006
Role: Service Area Manager

Responsibilities:

• Involved inCustomer relations Management with Broadband Internet Services as the product.
• Involved in the Siebel CRM application for providing Service to the customers.
• Using Siebel CRM obtained Trouble tickets from the Customers and tried to give solutions to them.
• Involved in the Business development Programs.
• Motivated 12 Members of team with business Logistics to get product sold.
• Created Leads in Siebel CRM and later on turned them to Opportunities to the company.
• Dealt with Corporate leads to make them successfully by meeting delegates in various companies.
• Used to report the daily progress to the higher officials by conference calls.