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Analytics Analyst Resume

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Santa Monica, CA

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Objective 
Secure a professional and challenging position in the analytics industry.

Education 
Confidential University, 
Bachelor of Science, Applied Economics and Management, 
Confidential High School, 
Honor Graduate

Experience

May 2011-August 2012 Confidential, Santa Monica, CA 
Analytics Analyst

  • Developed and presented KPI dashboards and weekly reports for the executive team
  • Designed customer surveys, analyzed responses and delivered report summaries
  • Utilized a variety of customer and web base analytical tools to gain feedback on customer experience
  • Interviewed customers over the phone to evaluate website performance
  • Responsible for all analytical issues
  • Prepared sales projections and strategic goals
  • New Media & Research Assistant
  • Answered all customer support messages
  • Constructed FAQ’s for the website
  • Published and answered majority of comments posted to site
  • Constructed and sent out the weekly newsletter

April 2010 – May 2011 Confidential., Los Angeles, CA 
Market Researcher- Junior Associate

  • Created daily reports on valuable information received from companies
  • Spoke with C-Level executives within various industries
  • Assisted in training new hires
  • Studied company websites to aid in the discussion with C-Level executives

November 2009- April 2010 Confidential, Los Angeles, CA & Alexandria, VA 
Temporary Agent

  • Managed hundreds of invoices
  • Oversaw operations and recording for help service calls
  • Worked with a team in organizing and distributing thousands of racing material
  • Sales assistant at a major suit retail

Skills 
Analytical – Google Analytics; SEOmoz.org; KISSMetrics.com; UserTesting.com; 4Q iPerceptions; SurveyMonkey.com; FeedBurner; HootSuite.com 
Microsoft Office – Microsoft Word; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Access; Microsoft Publisher 
Adobe – Adobe Photoshop; Adobe Dreamweaver; Adobe Illustrator 
Software – Java; Quicken Home & Business 2005; RealFast Form for Windows; Quickbooks Pro 2007; Goldmine CRM Software; Drupal Open Source Content Management System; Minitab 
Other – Asana.com; CampaignMonitor.com; Authorize.net

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