SUMMARY:

Highly analytical, organized, and results - oriented professional with 16 years experience in project management and operations. Adept in all phases of business and system development, product lifecycle, financial control procedures, and productivity improvement. Known for problem-solving and critical thinking skills, along with proven ability to keenly analyze issues, formulate strategic action plans, and resolve complex situations. Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels.

AREAS OF EXPERTISE:

• Scope and Schedule Development
• Strategic Planning and Execution
• Budget and Cost Control
• Internal/External Customer Retention & Satisfaction
• Product Management and Improvement
• Cross-functional Training
• Revenue and Profitability Growth
• Data Collection
• Regulatory Compliance

TECHNICAL ACUMEN:

Microsoft Office Suite (Word, Excel, and PowerPoint) | Microsoft Visio | Microsoft Project | SQL Project Management Software (Rally, JIRA, and Clarity)

PROFESSIONAL DEVELOPMENT:

Confidential, Irving, TX

Senior IT Project Manager

Responsibilities:

• Serve as key member of the Project Management Office (PMO) Team in controlling all facets of project lifecycle, involving servicing, finance, and accounting.
• Regularly present project status updates and expertise in system and application development during executive meetings.
• Utilize and convert all applications, SaaS systems, and data while managing all projects lifecycle from small to large initiatives.
• Direct existing complex project for Exeter to provide data reports and description filing in compliance with Securities and Exchange Commission (SEC) Regulation AB II.
• Earned selection to spearhead difficult and inadequately managed projects.
• Expertly handled the largest project in the company’s history with more than 100 internal and external team members, 7 vendors, and 10 applications and systems, thereby improving user experience for all employees and customers.

Confidential, Lewisville, TX

Project Manager

Responsibilities:

• Provided exceptional support in the servicing and implementation of project portfolio management (PPM).
• Held responsibility for all aspects of projects and programs for the Servicing Division, including planning, management, and completion.
• Collaborated with customers to determine and organize new system development and enhancement.
• Accomplished key tasks including creating project scope and plans encompassing detailed examination of budget, cost, work schedule, and related risks; along with deploying, scheduling, training, and monitoring project work to ensure progression adherence to guidelines, time, and budget.
• Managed the identification of the roles of project team members, reporting structures, and interaction frequency.
• Presented the definition of duties of parties involved in the project, such as customers, management, team, and vendors.
• Employed keen attention to detail in monitoring and relaying project-related issues, scope changes, variances, and contingencies.
• Maintained active interaction and cultivated relationships with customer and project team members.

Confidential, Dallas, TX

Program Manager

Responsibilities:

• Render assistance to Roadloans.com, the direct lending, e-commerce division of the company, while offering recommendation and support to departmental project implementation.
• Handled other digital and e-commerce projects covering the update of regulatory forms on the website, enhancement of customer experience, offering of sales and advertisements, and redesign of Roadloans.com logo.
• Gathered information concerning operational processes through execution of interviews, document analyses, case studies, business procedure descriptions, and task and workflow reviews.
• Worked with operations and other departments to design and record detailed project plans defining key activities, timelines, and resource requirements.
• Pioneered the initial business case, cost benefit analysis, and project implementation strategies, requirements description, and planning.
• Observed strict adherence to project standards, methodologies, and practices for Agile, Waterfall, and PMBOK.
• Cultivated and retained positive working relationships with business managers, subject matter experts, and IT personnel.
• Carried out user acceptance testing (UAT) in alignment with management and project needs.
• Cooperated with business and IT to handle issues and provide resolutions by executing proper monitoring and reporting.

Confidential, North Richland Hills, TX

Product Manager

Responsibilities:

• Offered assistance to front-line operations for quality assurance, quality control, dialer administration, and operational reporting in all processes and systems malfunctions.
• Assumed full accountability in troubleshooting defects on time, while regularly communicating the status to the business.
• Functioned as liaison between business Operations and IT departments, as well as subject matter expert to support business processes and systems, and deliver resolutions.