SUMMARY:

• Proven Change Management, implementing stakeholder management, change impact, communication plan, and training strategy.
• Release Management with ITIL release planning, approving and rejecting code.
• PMBOK experience with project initiation, planning, executing, monitoring and controlling, and deployment and closing.
• High - performing in Product Management, Project Management within a PMO, and business process re-engineering with a proven track record in SDLC environments.
• Consulting experience with K-12 Student Management System implementations
• Consulting experience in University environments and high school environments working with academic advisors, professors, and student athletes
• Vendor selection and Vendor Transition experience from old vendor to new vendor
• Strong ability to solve difficult business problems and communicate complex software designs via well written specifications

TECHNICAL SKILLS:

Methodologies: Some Agile, Waterfall, SDLC

Requirements Management: Confluence (wiki-based), MS Word (templates), SharePoint

UI Mockups: HTML

Diagrams: MS Visio

Other: MS SQL Server, Transact-SQL, MS Office (including Access and InfoPath), MS Project, Jscript, Visual Basic/VBA, Jira, StarTeam, SourceSafe, Crystal Reports, Business Objects, SAS for Unix/MVS/Windows, Oracle, Toad for Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Assisted the RFP/Vendor selection process to assist with selection of SIS Vendor for $5 million project.
• Assisted with implementation roadmap from phase to phase perspective.
• Assisted with scoring matrix setup for vendor demonstrations.
• Provided weekly status report to PMO, executive levels, and business owners.
• Created project plan for pre-planning phase of the project to prepare for vendor selection
• Created a full Communication Plan for the end to end implementation capturing the key components.
• Rolled out organization strategy, stakeholder management assessments, change readiness assessments, and organizational alignment and job role mapping.
• Assisted client with vendor transition working with new vendor to get strategy for vendor transition prepared for required data and documentation.
• Worked with various team leads to organize and post documentation on SharePoint.

Confidential, Atlanta, Georgia

Sr. Business Analyst

Responsibilities:

• Consulting client with vendor selection process for Confidential Utility payment processing system.
• Lead BA supporting client with requirements gathering of current functional requirements and future requirements along with process improvement strategies on multiple projects.
• Assisted client with vendor transition working with new vendor to get strategy for vendor transition prepared for required data and documentation.
• Worked with various team leads to organize and post documentation on SharePoint.
• Liaison between IT and end users with Agile methodology writing test cases and use cases matching and tying back to functional requirements.
• Works with end-users to create and design payment workflows all the way through the payment process.
• Worked with IT technical resources, and software development resources in the design, development, and implementation of an Confidential replacement for Client’s Customer Care Center.
• Assist with development of a scope of work, technical requirements, functional requirements, and measurement criteria for the RFP.

Confidential

Release Management/Change Control Lead

Responsibilities:

• Consulted vendor for $4 million dollar PIM/MDM implementation with vendor management.
• Contact person for IT Marketing organizing approvals and reviewing of Releases and change requests coordinating with CAB board to provide analysis for impacts for changes.
• Integration with Oracle R12 interviewing users, gathering and validating requirements, creating various categories for selection criteria, and working with various end users.
• Lead IT person supporting Marketing and Customer Support Center with process improvement strategies, resolving and analyzing trouble tickets in JIRA and Remedy; creating and running SQL queries to solve issues for the system, and running reports.
• Worked with various team leads to organize and post documentation on SharePoint.
• Liaison between IT and end users with Agile methodology writing user stories and validating requirements translating into functional and technical requirements documents.
• Consulted Project Manager and IT Program Manager to identify deliverables for MDM/PIM project.

Confidential, Kennesaw, Ga

Business Analyst

Responsibilities:

• Assisted clients in consulting Agile environment to standardize and centralize all the strategic data and business process around all their products across their enterprise using a taxonomy structure.
• Assisted clients with product specifications, attributes, etc for new features.
• Liaison between IT and end users working to provide analysis and facilitation in requirements workshops to gather requirements, and solution definition translating into functional and technical requirements documents.
• Created outbound and inbound integrations with Oracle R12, data models, user stories, documented BRD’s including business rules, use cases, and diagrams.
• Worked with architects to design the inbound and outbound integrations with configuring the endpoints, scheduling and frequencies of the integrations, and configuration of the error reporter and error handling.
• Defined and documented the data mappings with the STEP elements/attribute ID’s, required transformation, and sample data.
• Developed test plans and participates in UAT execution and communicates changes with developers.
• Led coordination of project activities with stakeholders, developers, and architects.
• Created system configurations, definitions and setups applied in order to achieve the requirements to complete the scope of configuration.
• Create basic data modeling and architectural principles in solution design documents.

Confidential, Alpharetta, Ga

Sr. Business Analyst

Responsibilities:

• Led requirements elicitation for AR, AP, Order Management, and Tax with SDLC methodology working with subject matter experts to gather and define requirements, and documenting and validating requirements with traceability.
• Planned and executed system integration, and user acceptance testing with development of test scripts with pass/fail criteria.
• Facilitated JAD sessions with for Order-to-Cash, Budget and Forecasting, and Project Accounting users to setup Billing and Tax calculations.
• Also worked with additional subject matter experts to create step-by-step configurations, and test scripts.
• Served as SharePoint point administrator for setup giving access to contributors, approvers, and other users for read-only viewers.

Confidential, Atlanta, Ga

Change Management Lead

Responsibilities:

• Scheduled and attended business and IT meetings, assisted with update of required documentation in Agile environment (IT status of teams, updates to MS Project, Issues Log, Risks Log, etc)
• Provided change management strategu, communication plan, and change impact.
• Created MD40’s and MD50’s functional specifications for 15 subject areas for Finance Analytics, Supply Chain Analytics, and 8 subject areas for HR Analytics to validate the business requirements documenting facts and metrics, attributes and dimensions, and dashboard parameters for development.
• Led entire UAT process with end users and development team with pass/fail criteria.
• Provided analysis for Financial KPI’s and Analytics in data warehouse environment.
• Effectively and accurately communicated relevant project information to project team.
• Used data extracting, BI, data analysis tools validating data loads for accuracy.
• Provided analysis and problem resolution for reporting systems, ad-hoc queries, data warehouse, and business processes.

Confidential, Alpharetta, Ga

SAP Release Manager/Change Management Lead

Responsibilities:

• Led Release management daily sessions twice per day working with development and subject matter experts to approve or reject defects, and transports from development, QA, UAT, and production environment.
• Managed the release management process ensuring releases were tested, developed software distribution procedures, and coordinated communication and training regarding the releases.
• Led entire Change Management rollout with project planning, breaking out tasks per category and with weekly status reports to PMO.
• Rolled out organization strategy, stakeholder management assessments, change readiness assessments, and organizational alignment and job role mapping.
• Provided reporting analysis from change management system and utilized Remedy to analyze and submit trouble tickets of change record.
• Managed daily release management tasks and change control process.
• Updated repository daily with metrics and results from daily change control and release deliverables Confidential the application level.
• Accounted for variations in patch levels and managed need for administrative rights to update software registry if software is installed.
• Worked with subject matter experts to create process workflows, requirements, and test scripts for Order-to-Cash processes for healthcare products.
• Facilitated two daily change control Board meetings reviewing and approving SAP transports for development to testing to production.
• Assisted subject matter experts with analyzing SOP’s amd providing feedback to improve procedures for Supply Chain division.
• Conducted stakeholder assessment working with executive steering committee for buy-in and awareness and organizational impacts. uPerform Administrator setting up user profiles, approved access and trained users on the uPerform tool which housed documentation.
• Served as SharePoint lead setting up site for internal users to view content and check- in/ check-out as contributors.
• Performed data extracting, BI, data analysis tools validating data loads for accuracy.
• Worked with developers and validation/testers to participate in usability testing Confidential key points in design and development processes.

Confidential, Atlanta, GA

Network Application Lead

Responsibilities:

• Provided tier II Oracle application support in sales order and billing environment supporting about 100 users daily for Wireless and logistics transactions.
• Provide daily reporting and analysis for users to process millions of dollars daily in sales orders to ensure process of draft, forecast, shipping/billing, picked and release, and shipping for customers to receive equipment for 28 markets throughout the U.S.
• Provided daily analysis from BI interactive dashboards assisting end user community to validate system functionality.
• Supported product release coordination with system releases and change control procedures approving and denying releases.
• Trained users on systems and assisted with system problems in Remedy for Inventory, Oracle Order Management, and ASCP.
• Created and maintained project schedules, enhancements, and managed the planning and requirements phase.
• Provided clients with service assurance implementing quality control which involved monitoring of the KPI’s.
• Used data extracting, BI, data analysis tools validating data loads for accuracy.
• Provide heavy analysis using Remedy for trouble tickets in a queue for Oracle users which involve creating SQL queries for problem solving.
• Facilitate net meetings with users going through Oracle screens to assist users with systematic problems.
• Provide support with Oracle systems issues with understanding of business rules, system functionality, and strategies to resolve user’s issues.

Confidential, Dallas, TX

Change Management Lead

Responsibilities:

• Assisted the PMO in project management in project planning breaking out tasks per category and with reporting tasks.
• Managed ERP, utility billing, and fleet/asset management projects Confidential once defining objectives, scope, resources, and stakeholders.
• Worked with major clients assisting with vendor selection and vendor transition ensuring all documentation and knowledge transfer were completed.
• Rolled out change management strategy leading change management daily activities.
• Created technical documentation including software and hardware pricing for vendor selection process.
• Coordinates schedules for team members. Maintains a master planning calendar of team events.
• Supports team in developing effective short and long term project and action plans to achieve project aims and contract requirements.
• Implemented change management strategies with quality assurance, SOP’s, and communication plan.
• Worked with project team to define utility billing setup for customers throughout the community to generate monthly bills.
• Led management team to create and maintain SLA’s, KPI’s, and enhancements for clients.
• Aided team in coordinating all aspects of data management to track daily operations and overall organizational/project performance including progress on achieving project objectives and action plans.
• Enabled the PMO to manage budget, funding, scope, communication and resources to deliver products that achieve business value for the clients.
• Supported users to document risks, change requests, and tracked a daily issues log.
• Led stakeholder assessments, organizational readiness, and training logistics and planning.
• Provided global platform, product development, and implementation analysis and vendor analysis to clients in the sales cycle to include preparing and conducting presentations in response to RFI/RFPs.
• Provided status reports and facilitated weekly meetings with directors and city manager for steering committee.
• Facilitated business process mapping sessions documenting current “as-is” processes, and future “to be” processes with a gap analysis such as Planning DRC, Planning Permits, and Public Works pre-construction engineering process.
• Developed step by step Order-to-Cash test scripts for invoicing, customer payments, cash applications, and deductions.
• Test lead for UAT creating test scripts and scenarios in Loadrunner and Load Test for time entry, time maintenance, time processing, payroll processing, HR processing, purchase orders, and invoicing.
• Prepared project deliverables, including complex business process improvement recommendations, and gathered and validated requirements and specifications.

Confidential, Atlanta, GA

Project Lead

Responsibilities:

• Performed requirements elicitation in Agile environment and analyzed data mining in data warehouse environment working with users.
• Performed data extracting, BI and data analysis with BI tools validating data loads for accuracy.
• Worked with development team and information architects to create wireframes and application in .NET environment using SQL.
• Project Lead for World Wide customer exchange content management project where four websites were consolidated for document and content management for bottlers worldwide.
• Worked with project owners to manage content on SharePoint with view and contributor access.
• Worked with Director of marketing to provide analysis and data fields’ creation using BI tools for development team documenting and validating business requirements.
• Provided weekly status of steering committee ensuring project progression.