SUMMARY:

• Results - oriented IT professional with 25+ years of leadership experience in the Healthcare and Financial Services industries.
• Effective leader with a consistent record of driving cost savings and operational efficiencies.
• Proven ability to build strong client relationships, lead geographically dispersed teams, effectively communicate with Executive leadership team and stakeholders, and deliver projects on time and within budget.
• Extensive experience in critical systems management, project management, service level management, service desk management, release management, vendor management, quality assurance and network/system monitoring.

TECHNICAL SKILLS:

Tools: IT Service Management ServiceNow, Remedy, CA Spectrum, SOI, CA eHealth, Splunk, CA Autosys, Automic One Automation, Tableau, Microsoft Project, Microsoft Office, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, Virginia

Director - IT Operations and Infrastructure Services

Responsibilities:

• Directed a team of 25 technically diverse Systems Engineers, Project Managers and Systems Administrators responsible for Agile project management, systems design and development and systems administration functions. Team members located across five separate on-site and remote based locations supporting multiple lines of business and time zones.
• Developed and evaluated team personnel to ensure employee growth and team efficiency.
• Led multimillion-dollar projects with 100+ cross-functional team members implementing five state MMIS contracts including financial management, contracts management, performance metrics, milestone/sprint management, resource management, work planning, quality standards, and risk/issue management and reporting.
• Implemented automated solution for centralized timely support and secure exchange of critical PHI data between hundreds of Molina business partners, state government agencies and the Centers for Medicare and Medicaid Services (CMS).
• Served as lead advisor on Change Advisory Board for five state MMIS contracts and corporate initiatives.
• Consolidated multiple line of business cross-functional and disparate workload automation and managed file transfer platforms through the implementation of automation and standardized processes and procedures.
• Drove the implementation of a 24/7/365 Network Operations Center including facilities, physical security, staff hiring and IT hardware and software selections.
• Transformed teams from reactive firefighters to proactive strategic partners through leadership, business collaboration and deployment of automated process improvements.
• Redesigned and automated trading partner and business associate secure managed file transfer request process reducing configuration and delivery time by 80 percent.
• Member of OCIO Executive Council - Women in Leadership.

Confidential, Falls Church, Virginia

Assistant Vice President - IT Operations

Responsibilities:

• Drove implementation of Mobius’ View Direct product for on-line reports, resulting in 100% elimination of microfiche and 75% elimination of hardcopy reports, resulting in a cost savings in excess of three million dollars annually.
• Implemented Virtual Tape System resulting in the elimination of three full time staff positions, improved on-line availability through reduced processing time, and reduction in magnetic tape library inventory from 20,000 to 300.
• Streamlined processing schedules in CA-7 which reduced overall mainframe processing time by 60% and increased on-line availability hours.
• Implemented workflow improvements in ATM card and signature image processing which reduced average turnaround time from 5 days to 1 day.
• Created department to process applications for indirect auto loans, which represent 50% of the corporation’s loan portfolio. Implemented work flow improvements which reduced processing time per application from several hours to 3 minutes, enabling First Virginia to decision applications far more quickly than their competitors.
• Developed metrics and executive SLA reporting on IT operations performance.
• Managed recovery efforts for a member bank disaster in Richmond, VA in 2002.

Systems Officer/Manager

Confidential

Responsibilities:

• Managed a multimillion-dollar disaster recovery budget.
• Negotiated contracts with service providers, system hot site vendors and off-site storage vendors.
• Planned and executed semi-annual disaster recovery tests for the IT subsidiary.
• Developed an extensive disaster recovery plan for voice communications.
• Designed and implemented an executive command center and warm site facility for WAN/LAN recovery.
• Developed first response teams to include customer, media and employee relations, damage assessment and restoration and alternate sites preparation.
• Developed building evacuation and shelter in place procedures.
• Member of BITS and MADRA contingency planning and disaster recovery associations.

Project Manager/Lead Business Analyst

Confidential

Responsibilities:

• Provided project leadership and guidance to large technical and end-user teams in conducting research, preparing and delivering presentations, and implementing projects.
• Implemented human resource management and financial systems including ALE Mortgage Loan Origination and Equity Loan, Fast Tax for Trust Accounting, Agency Manager Insurance and SunGard Investment Accounting.
• Implemented LAN and WAN processing environments at three remote processing centers.