SUMMARY:

Accomplished management - level IT professional with 18+ years’ experience blending technology best-practices and lean/efficient approaches to help organizations achieve dramatic improvements in productivity while continuously delivering value

KEY STRENGTHS:

• Agile Leadership, Coaching, Assessments Continuous Improvement Facilitation
• Strategic Business Planning & Analysis Client Relationship, Vendor Management
• Cross-Functional Team Building Creative & Interactive Agency Collaboration
• Lean/Agile Frameworks Software Configuration Management

COMPETENCIES:

• Team Foundation Server (2005-2013), JIRA/Confluence, MS Project, VersionOne, CA Agile (RallyDev), CruiseControl .NET, SharePoint, SQL, IIS, Microsoft Dynamics, Google Analytics, MobileIron, MarkMonitor, iTunes Connect, Google Play, Skura/Veeva/Agnitio, Xcode, Xamarin, FlashBuilder, QA automation tools, various defect tracking tools, Installshield, RoboHelp, Akamai Web Acceleration, HP WebInspect, KANA Response (high-volume email response tool), Maps (regulatory submission tool), Release Engineering tools, programming language familiarity: Python, C++, C#, Pascal, Perl, VB, Java, Ada
• Expert delivery of results-driven education/training/organizational productivity transformations leveraging Agile, Lean, Scrum, Kanban, XP, TDD/BDD, Paired Programming, Mob Programming, PDCA, Deming principles, and software craftsmanship best practices. Conceptual evangelization & practical implementation of Definitions of Done (DoD), effective Scrum ceremonies, team working agreements, continuous improvement through retrospection & experimentation, and the Agile Manifesto values & principles

PROFESSIONAL EXPERIENCE:

Confidential, Orange County, California

Enterprise Agile Coach - Consultant

Responsibilities:

• Performed Agile maturity assessments & coached technology teams toward an increased ability to help Confidential members access quality health care services in a cost-effective and compassionate manner.
• Successful Agile values & principles adoption, creation of dedicated teams, promotion of emergent Scrum/Kanban frameworks, JIT requirements elicitation & refinement, Scrum Master/Product Owner/Scrum Team training & education resulting in the organization’s first successful sprint delivery of working software in over 30 weeks.
• Delivered productivity enhancements with Agile tools & concepts such as definitions-of-done, user role modeling, user story writing and story mapping, working agreements, waste identification/elimination, retrospection/experimentation, value streams and other concepts from Lean, Scrum, Kanban, XP, Mob Programming, et al, thereby allowing teams to develop their own emerging frameworks.

Confidential, Irvine, California

Enterprise Agile Coach, Scrum Master - Consultant

Responsibilities:

• Provided Agile maturity assessments, value stream principles & enterprise coaching for a leader in the digital evolution of mortgage lending.
• Successful delivery of Agile values & principles adoption, Scrum of Scrums, JIT requirements elicitation & refinement, user story writing and grooming best-practices, dedicated product-delivery teams, valuable team metrics, Scrum Master training.
• Developed educational curriculums for distributed Scrum Teams / Product Owners / Business Analysts / C-level Executives, resulting in measurable continuous delivery of customer delight.

Confidential, Costa Mesa, California

Enterprise Agile Coach, Scrum Master

Responsibilities:

• Facilitated a successful re-organization/transformation of hierarchical departmental silos into cohesive customer-value-driven Agile teams achieving unprecedented hyper-productivity, continuous improvement, collaboration, transparency, and elimination of wasteful practices.
• Delivered a culture change and educational curriculum that embraces Agile values & principles.
• Provided program/project management for Transactional Service Provider engagements, PCI-Compliance efforts, and Data Center Migrations.

Confidential, Costa Mesa, California

Agility Consultant, Sr. Program/Project Manager

Responsibilities:

• Carried out an Agile maturity assessment of a proprietary Scrum-Waterfall hybrid framework for a nationwide leader in roadside assistance, travel, & insurance products & services.
• Delivered Agile guidance with enterprise-level education on lean & efficient approaches, process-gap analysis, and elimination of wasteful / bureaucratic / productivity-hindering SOPs.
• Provided program management for a customized Enterprise Legal Management (ELM) solution.
• Project management/successful delivery of a BI/Big Data collaboration to consolidate disparate insurance data into an Industry Standard Data Model (ISDM), leveraging Hadoop.

Confidential, Newport Beach, California

Sr. Project Manager/Business Analyst

Responsibilities:

• Short-term, successful Agile consultation & business analysis engagement for a leader in Smart Beta investing/asset management.
• Formed an exploratory “Agile Steering Committee” to remove dependencies on 3rd party off-shore development, promote collaborative, transparent, in-house/off-shore development leveraging Agile practices.
• Provided education on Agile values & principles for enterprise architects, software developers, business analysts, and SVP/C-level executives.
• Delivered and proved effectivity of iterative/JIT requirement elicitation & refinement for an internal SharePoint CMS and SharePoint-based customer facing web application, facilitating drastic improvements in performance, security, and responsive design.

Confidential, Irvine, California

Program-Project Manager, Business Analyst

Responsibilities:

• Managed a software configuration management team composed of build/release, QA, and infrastructure engineers supporting global digital marketing endeavors for a multinational pharmaceutical manufacturer of branded and generic drugs with medical, therapeutic, and cosmetic indications. Successfully architected a centralized integrated-development-environment, source control, continuous build & deployment, work item & defect tracking solution leveraging customizations of Microsoft Team Foundation Server ( Confidential ), MSBuild, and Web Deploy (MSDeploy).
• Delivered successful program management of 3rd party CMS/closed-loop digital marketing solutions enabling Pharmaceutical Reps to pitch and sell Confidential products using elegant, sophisticated digital/mobile sales decks and call tracking.
• Program management for key Confidential brands' digital marketing applications and loyalty programs.
• Established mobile device management/ Confidential best practices & security via Mobile Iron VSP functional & technical administration.
• Established mobile application development steering committee providing iOS application development standards.
• Provided impactful I.S. strategy leadership in the areas of: RFP/ROI evaluation of 3rd party IT solutions, Agile values and DevOps principles used to drastically improve time-to-market and quality of software via constant feedback loops and continuous integration/continuous delivery.
• Spearheaded onboarding of I.T. solutions such as AWS, Azure, Akamai, Mobile Iron, Verint/KANA (CRM), RackSpace, HP WebInspect.

Confidential, Newport Beach, California

Senior Build/Release Management, Business Analyst

Responsibilities:

• Created significant automation enhancements in software configuration management, build & release engineering, QA, and Tier III technical support for a creator of smarter, simpler, faster enterprise and individual financial planning and insurance sales solutions.
• Established a streamlined, automated monthly (content and code) update process out of a once arduous, labor-intensive, manual effort.
• Developed custom MSIs to seamlessly deliver web and desktop versions of the Confidential application as well as silent installations of 3rd party prerequisites (i.e. .NET frameworks, dongle drivers).
• Developed automated/manual unit & UI test suites.
• Provided Tier III tech. support and training of Tier I & II support techs for Confidential functional and technical administration.

Confidential, Irvine, California

Senior Quality Assurance Engineer

Responsibilities:

• Provided QA leadership in test automation for a manufacturer of a wide range of personal computers, computer monitors, servers, and computer accessories.
• Ported tedious manual testing efforts of Microsoft & other 3rd party software shipped on Confidential /eMachines systems to repeatable/automated test suites: security & virus, CD/DVD burning/playback, games, digital imaging, & various brands of recovery software.

Confidential, Irvine, California

Jr. Software Engineer, Build & Release Engineer

Responsibilities:

• Software development (bug fixes), build & release engineering, and QA of the Confidential control system offering support for SCADA, DCS, PLC/HMI, and mixed control system architectures.
• Provided source control and defect tracking tool administration.
• Developed and maintained all Installshield projects/scripts, makefiles, detailed build and release notes, installation media distribution.
• Responsible for setup of all software developer and build machines.