SUMMARY:

Consistent, resourceful, and technical Project Manager and Business Analyst skilled in initiating, planning, executing, monitoring and controlling and closing projects successfully on time and under budget. Has a proven track record of leading, managing and working with cross functional teams to take projects through the life cycle while adhering to PMI methodology and standards. Ensures projects are delivered on time and under budget to assure positive business revenue and customer satisfaction.

A detailed oriented Business Analyst whose attributes include, Health Information Technology, Consulting, and Clinical Systems specialization, enabling the coordination of diverse teams and resources to complete objectives, analyze data and performance, and utilize technical capabilities. Extremely organized and detail oriented with a proven performance exercising efficiency and accuracy. Possess advanced knowledge in HL7 messaging between other vendor systems and applications.

TECHNICAL SKILLS:

HL7 Messaging Implementation Specialist Customer Relationships Consultant/Contractor

Client Services Support Solutions Advice Cost Reduction Process Knowledge Leadership

Product Development Vendor Management Problem Solving System Upgrades

Clinical & Administrative Operations Requirements Gathering Communications Database Quality Assurance

Team Training Health Informatics PMI Methodologies Troubleshooting Health Care Industry

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant: Project Manager Business/Application Analyst

• Developed project plans, schedules, tasks, deliverables, and milestones for monitoring and control of project.
• Provided and presented weekly status reports and updates to project team and leadership.
• Collaborated with business owners and gathered functional requirements, converted them to specifications and worked with programmers to design and code enhancements to facilitate end - user workflow and processes.
• Designed test cases and test plans to perform unit, functional and integration testing of applications for user acceptance.
• Created test plans for enhancements, customizations, and changes to vendor applications.
• Collaborated with cross-functional teams and perform unit, functional, and integration testing for application and HI7 interfaces to ready them for to Go-Live.
• Documented and tracked issues and risks that could affect project.
• Troubleshoot application related issues, and oversaw the implementation of required changes with proper change controls.
• Provided on-call and after hours support of Clinical Application suite.

Confidential

Senior Consultant: Project Manager Business/Application Analyst

• Approved weekly status reports, provided solutions, and escalated issues to project leadership for resolution.
• Provided business and consulting services for; Project Manager/Section Owner, Advanced Clinical Systems Analyst (CPOE and PDOC), PCM Subject Matter Expert (SME), and acted as Physician Liaison.
• Complied requirement information from various physicians' practices and specialties, creating PDOC templates for electronic documentation of progress notes, history and physicals.
• Trained physicians in the use of Physician Desktop, EMR, PDOC, and CPOE, allowing documentation of progress notes, ordering tests and procedures, electronically.
• As physician liaison, liaised between IT and physicians, trained, and provided elbow and technical support to medical staff.
• Provided primary process and technical support to medical staff.
• Supported change management strategies to prepare physicians and end user community for upcoming changes.
• Maintained 100% utilization rates.

Confidential, Weymouth, MA

Senior Consultant: Project Manager Business Analyst

• Coordinated system validation, integration, and parallel testing for Go-Live Systems.
• Monitored Other Vendor interfaces for smooth transition of orders over HL7.
• Developed daily monitoring of Forward Advantage Communications Director for accurate delivery of results via fax, to physicians offices.
• Facilitated knowledge transfer through set-up of Super User teams, implementing training for support Laboratory Information System.
• Trained approximately 250 physicians on CPOE medication ordering, utilizing Order Sets, use of EMR, and making notes.
• Collaborated with consultants to create educational materials that included implementation toolkits and project plans for MEDTECH 6.x implementation and upgrade.
• Provided support for various MEDTECH modules.
• Consistently maintained 90 - 95% utilization rate.

Confidential, Westwood, MA

HCIS Coordinator/Accounts Representative

• Directed the addition of applications, migration of applications between servers, new hardware, new facilities, etc.
• Scheduled, and oversaw projects involving system release updates and upgrades, including weekly code updates and changes.
• Recovered thousand of dollars in maintenance fees and cost of purchases monitoring account balances, handling billing & collection issues, and resolving conflicts.
• Oversaw Disaster Recovery issues that affected assigned accounts.
• Defined and initiated projects to assign to application groups, while supervising the success of the project.

Confidential, Westwood, MA

Client Support Specialist

• Delivered customer requests for software enhancements and system modifications, via Delivery Tracking System.
• Troubleshot customer inquiries, logged reported software issues, offered resolution, and ensured applications were available, preventing unscheduled downtimes.
• Collaborated with clients and company programmers/analysts to deliver enhancements, customizations and code changes.
• Educated customers via WebEx's online on customer sites and internally.
• Initiated and participated in group projects such as writing knowledge-based articles, submitting software enhancement requests, custom coding, testing and delivery to hospitals' systems.

Confidential, Westwood, MA

Client Support Specialist

• Directed and trained core team members and end-users on building and modifying dictionaries, ordering, and test reports.
• Primary contact for end-users, programming and development staff, resolving application issues improving workflow.
• Interacted with end-users identifying possible system enhancements to improve application quality and work productivity.
• Collaborated with Development team and programmers to create enhanced implement solutions through customizations and enhancements to routines and procedures.
• Cooperated in the updating of LAB Validation scripts for the Confidential 5.55 LIS system.
• Supported the training and mentoring of new employees in LIS Application Group.
• Met and exceeded project deadlines, and Go-Live dates in all implementations.