SUMMARY OF QUALIFICATIONS

Highly motivated IT professional with extensive experience delivering global, mission critical software and infrastructure projects. In depth knowledge of all phases of project delivery, budget and resource management. Consistently able to build and manage diverse teams focused on delivering projects on time and within budget.

Portfolio Management | Process Re-engineering
Program / Project Management | Disaster Recovery / Business Resumption
Production Support Management | Vendor Management
Infrastructure / Software Deployment | Business Relationship Management
5 years of System Security Controls

PROFESSIONAL EXPERIENCE

COMPUWARE - Project Manager, Detroit, Michigan 1999 - 2009

Confidential, Dearborn, Michigan
Project Manager - Share Applications 2007 - 2008
Led a team of IT professionals of a global collaboration application used by over 80,000 external and internal users.

• Responsible for vender management tasked with support Service Level Agreement, review and prioritize defects, issue resolution and future releases.
• Developed the eRoom V7 to V7.4 migration plan for 35 physical and virtual servers.
• Successfully consolidated 7 database servers, which resulted in $324k/yr annual savings.
• Created a dedicated infrastructure and operational environment for the 2007 UAW negotiations and provided 24x7 supports during the UAW contract negotiations.
• Developed, designed and implemented a significant number of key enhancements to the custom application package.
• Conducted monthly system production access audit.

Project Manager - Share Application 2006 - 2007
Managed the global support team responsible for the Corporate Enterprise Search Engine, including public Internet, Intranet and Supplier environments. Responsible for numerous infrastructure and software upgrades and deployments projects using the SDM life cycle.

• Developed cost estimate and befits analysis for the Enterprise Search Engine migration project.
• Successfully migrated the Enterprise Search Engine to IBM platform and migrated the operating system (OS) to LINUX resulting in $127k/yr savings.
• Led the development of a J2EE based search registration application from requirements to implementation, utilizing the Corporate Software Development Methodology (SDM 2.0).
• Responsible for infrastructure, software and service procurement.
• Acted with Ford Motor Company Purchasing to resolve/remove a $456k vendor contract dispute.
• Created and supported vendor Service Level Agreements and managed changes.
• Collaborated with the vendor to review and prioritize defects, issue resolution and future releases.
• Led all pre-deployment readiness and cadence reviews as well as resolution of in flight deployment issues.
• Successfully conducted Annual System Control Reviews Program (SCRP).
• Updated Infrastructure Control Review (ICR) per the Software and Hardware upgrades requirements.
• Achieved dramatic customer satisfaction improvements by implementing well-defined processes that reduced the number of website search errors and improved search engine performance.

Project Manager - Confidential 2004 - 2006
Directed support and development of the Web-based Global Occupational Health and Safety Information Management System (OHSIM) used by 9,500 users across 200 locations in US, Canada and Mexico. OHISM consist of Electronic Medical Records (EMR), Incident Investigation Module (IIM) and Data Analysis Module (DAM).

• Led a development team responsible for the deployment of the Occupational Health and Safety Information Management System (OHSIM) for Canada and Mexico.
• Significantly improved application stability and user satisfaction by implementing well defined and monitored production support, escalation and software release processes.
• Released several major system enhancements and tuning improvements, which reduced the number of production support tickets more than 80%. This facilitated a 33% reduction of the support staff in a10 month time frame.
• Collaborated with the Business Owners and Doctors to define and prioritize change requests and the production support workload.
• Implemented Electronic Medical Records (EMR) change control requests to record track employee injuries across 58 plants for OSHA, which standardized OSHA Reports, improved OSHA recording, reduced cost of OSHA violations and maintained OSHA business rules.

Portfolio Supervisor - Confidential 2001 - 2004
Managed a suite of 10 global Human Resources and Occupational Health System applications used by over 10,000 users. Acted in a dual capacity as Production Support Supervisor, and Program Manager for numerous full life cycle development projects.

• Managed project and support budgets from forecasting through oversight.
• Established and managed the Statement of Work and Service Level Agreements for 10 applications.
• Developed and implemented an application knowledge transition plan to leverage resources across all of the applications.
• Conducted annual performance review and salary planning for Compuware employees.
• Directed the technical teams during the implementation and design of the Medical Leave interface and database conversion.
• Assumed leadership of 2 out of control projects and completed them on time and within budget.
• Created highly effective support teams, with well defined and documented supported processes.

Project Manager - Confidential, 1999 - 2001
Led 2 concurrent development teams through the smooth integration of 2 large legacy systems with ERP packages for the US and UK. Developed project plans and guided integration teams through the definition, build, test and launch phases. Monitored the work effort to ensure the project was delivered on time, within budget and of high quality.

Confidential, Detroit, Michigan 1985 - 1999

Confidential, Detroit Michigan
PMO Project Manager - Confidential, 1996 -1999 Managed a division-wide Project Office committed to improving the project management capabilities of a 200 person organization, spanning three geographical locations.

• Mentored Project Managers on project management fundamentals.
• Defined common processes for planning and tracking projects.
• Conducted ongoing project reviews with senior corporate management teams.
• Implemented project management tools, project plan reviews, and reporting systems.
• Achieved a significant improvement in the organization's processes and project management discipline, resulting in CMM Level II compliance.

Operation Manager - Engineering 1993 - 1996 Managed the Engineering Order Processing tables and Corporate Mass System used throughout North American Operations.

• Partnered with business owners to develop and implement the common Mass System strategy using SDP.
• Analyzed and implemented system enhancements resulting in an annual savings of $200k.
• Directed the consolidation and migration of several Mass applications, resulting in annual saving of $400k.
• Managed annual support budgets from forecasting through oversight.

Application Supervisor - Confidential, 1985 - 1993 Managed a technical team of 5 Developers and 3 Graphic Artists that supported and enhanced a third party software package.

• Evaluated new business, staffed resources, conducted operational activities, financial planning and career development. Eliminated obsolete software that resulted in annual savings of $100k.

Education And Training

• Computer Programming and Operations, Control Data Institute (CDI), Southfield, MI
• Compensation Management
• Preparing to test for Project Management Professional (PMP) Certification
• Capability Maturity Model Level II (CMM)
• System Development Life Cycle (SLDC)
• Software Development Methodology (SDM)
• ITIL V3 Foundation
• SDP