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Infrastructure Project Manager Resume

PROFESSIONAL SUMMARY:

  • Experienced Project Manager with proven experience in the execution of technology solutions, process improvements, and application development projects in the telecommunications, Cable, and IT industries.
  • Skilled in project life cycle from analysis, design through development, implementation.
  • OSS / Data Center Project Management.
  • Network hardware and connectivity.
  • Telecommunications Systems
  • Vendor Management.
  • Experienced in Process design and service improvement.
  • Team leader and analytical problem solver.
  • Extensive knowledge and experience using MS Project and MS Excel.

FUNCTIONAL SKILLS:

  • Business Process Solution Analyst
  • Telecommunications (Voice/Data)
  • Implementing New and Prototype Services & Technologies
  • Statistical Process Control
  • Six Sigma
  • Metric development and analysis
  • Network and system testing
  • Customer Relationship
  • Project Life Cycle
  • Agile - Scrum
  • Cable Service Technology
  • Cable System applications
  • NOC & Call Center Design
  • Network Security 9FTPS /HTTPS.

TECHNICAL KNOWLEDGE:

Transport/Networks: IP, TCP/IP, Frame Relay, ATM, VOIP, Switched Voice, Private Line, Fiber Optics, wireless technology, DOCSIS, and SNMP, Routers /Servers.

Operation Support Systems (OSS): Ordering, Ticking, Inventory, Decision Support Systems (DSS), and Rule Based Applications

Project and Related SW Tools: Visio, MS Project, MS Office, MS Access, Primavera, TeamPlay, Clarity, JIRA Excel.

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Project Manager

Responsibilities:

  • Managed hardware and application projects working with product owners, onsite engineers, equipment and application vendors; with project teams from four to 10 people.
  • Hardware projects included Load balancer upgrades, server remediation, VM installations and version upgrades supporting various applications and data storage.
  • Application install and upgrades, including new hardware purchase and installation and related network configurations; storage upgrades and related data migrations and related network security configurations .
  • Vendor management and related Statement of Work support for application and new hardware services and support.

Confidential

Project Manager

Responsibilities:

  • Responsible for managing a project moving Confidential critical applications and their supportive hardware (Switches, SAN, Storage, Hypervisor, etc.) from one Data Center to another.
  • Project included managing teams from Data Center Operations, Network engineering, and System engineers.
  • Key tasks included building new communications network, installing and configuring new switches and routers, and installing related cabling and power.
  • Used MS Project, Excel to schedule and track project tasks.

Confidential, Herndon, VA

OSS Project Manager

Responsibilities:

  • Successfully managed the migration and installation of several OSS applications and their related network connectivity and network security, into the new Confidential Data Centers.
  • Implemented Opsware Data Center server automation configuration application project. Task included hardware replacement, moving from standalone servers to VM environment for hundreds of servers and related network connections.
  • Managed and facilitated team to implement and utilize new data analytical tool that correlated multiple data sources to Identify root causes of service problems.
  • Developed process for Project Management to use JIRA for documenting and tracking project status and performance.

Confidential, Reston, VA

Technical Project Manager

Responsibilities:

  • Successfully managed server migrations and related applications supporting the Confidential merger.
  • Managed change control, and release tracking for Enterprise Application Integration (EAI) and Business Intelligence organizations, including off Shore developers and testing teams

Confidential

Program Manager

Responsibilities:

  • Program manager (Marketing) for multiple WEB based applications within Confidential Communications Products and Services Department which advertised new services and technologies.

Confidential, Herndon, VA

Technical Project Manager

Responsibilities:

  • Worked with marketing to interpret requirements into project plans, assembling project teams, providing LOE, risk assessment, earned value performance, project cost management, and project implementation.
  • WEB applications,
  • Network Infrastructure, and
  • Special application designs such as porting selected AOL features to cell phones.

Confidential

District Manager

Responsibilities:

  • Lead the process engineering team in Confidential & Confidential ’s Business Custom Care organization. Teams goal was to: provide system solutions to improve customer service, increase productivity, and reduce cost
  • Lead the development of a solution to automate and integrate Confidential & Confidential ’s Customer Care OSS Platform with internal and external and customer testing tools which improved service performance
  • The initiative enhanced Business to Business service support by reducing Mean time to Repair and enhancing service communications and status reporting. The success of the initiative resulted in US Patent .
  • Six Sigma Champion. Lead Six Sigma adoption initiative for the Process Management organization where one team member achieved Brown Belt status.
  • Implemented Six Sigma process that produced 10% defect reduction in Mean Time to Repair time.
  • Successfully designed and implemented new work center process to support the new automated technology

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