PROFESSIONAL SUMMARY:

• A self - motivated veteran and IT Professional offering 9+ years of management & leadership experience out of 16+ years of IT experience in Pharmaceutical, Banking and Human Resources domains
• Seasoned senior IT Project / Delivery & Engagement Manager with a proven track record in managing successful IT projects and services with onsite - offshore / outsourced model and managed services
• Result orientated and customer focused, maintained excellent customer relationship and stakeholder management, vendor management in multi-vendor multi-million engagements with highest ROI
• Demonstrated leadership skills and steered TechM team to achieve partnership and strategic goals
• Strong understanding of Agile/Scrum principles and successfully delivered Agile projects through multiple releases using Jira for user stories
• Strong experience on Oracle, PL/SQL, Unix / Linux, DataStage, Ataccama, Composite and MDM for Confidential and other projects
• Proficient in end to end Project / Engagement management including project scheduling, scoping, forecasting and budgeting, effort estimations, projects planning, risk management, change management, incident and problem management, and resource management
• Strategic thinker with technical depth to effectively partner/manage service/development teams and vendors, to deliver quality deliverables and striving to produce excellence
• Proposed solutions and won large project bids through RFI/RFPs. Knowledge on Pre-Sales processes
• Strong communication skills, proven experience with driving and execution, team-building skills, motivation and conflict management skills
• Experience of application / database / product management, operations / maintenance and support including experience of Incident, Service Request, Problem and Change Management as per ITIL v3
• Strong experience and expertise in validated / GxP and SARBOX process and various Integrated Quality Management and ITMS standards and trained on Six-Sigma quality processes
• Hands on experience on user Requirements gathering, specifications, analysis, design and implementation of enterprise level databases, ETL and reporting projects
• Successfully executed various projects as per SDLC and PMLC

KEY COMPETENCIES:

• Leadership & Management
• End to end Project Management
• Project Coordination
• Engagement Management
• Vendor / Procurement management
• Forecasting of IT Budget
• Client Relationship Management
• IT Service/Operations Management
• Effort Estimation, Project Scheduling
• Cross-functional project team leadership
• Stakeholder / Communication Management
• Disaster Recovery Management

TECHNICAL SKILLS:

Tools: Microsoft Project Plan (MPP), Microsoft Visio, MS Excel, MS PowerPoint, MS Outlook, HP Quality Centre (QC), VSS, SVN, and various Documentum tools

Technical Skills: Oracle, SQL, PL/SQL, Unix / Linux, SAS, R, Developer 2000, SQL Server 2000, TOAD, Business Objects, ErWin, SQL and PL/SQL Developers, VSS, Ataccama DQC, Composite

Trained Skills: Bigdata tool stack (Hive, Impala, Spark, Scala,) Data Ware Housing (DWH) concepts and tools - Data Stage, Informatica, Cognos and OWB

Process Skills: ITIL - Incident, Problem and Change management, ITMS and Six-Sigma processes

COTS Products: Good hands on experience on vendor products like Oracle Central Designer, Oracle PF InForm and OPAL InSight Manager and other COTS products in Pharma domain.

Domain: Life Sciences, Banking and HRMS-Human Resource Management System in Defence.

PROFESSIONAL EXPERIENCE:

Senior IT Project Manager

Confidential

Responsibilities:

• Facilitate building user/compliance requirements, design/architect Confidential solution
• Conduct workshops with various stakeholders to gather the customer’s requirements
• Estimating the resources, efforts, schedule and cost for the project
• Ensure to create the contracts, SoWs / POs and work with Vendors & Confidential Procurement team
• Simplified by organizing the project into various Business, Process and IT Technology workstreams
• Better decisions through active participation in Data and Technical Assessment workstreams
• Established RMS/OMS database through Master Data Management (MDM)
• Integration of workstreams, implementation of solutions and databases
• Created and maintained various project management plans - workstream project plans, overall integrated Project plan, cost and benefits plan, communication plan and risk management plan
• Received funding approval, maintain budget actuals vs. forecast and maintain invoices
• Project governance, seek regular updates, WSRs and monitor and control as per the project plans
• Ensured ITMS standards are followed throughout project execution
• Interacting and coordinating with cross functional teams and resolve any conflicts/issues
• Identified the potential project risks and planned, and executed the mitigation.
• Interface and communicate project progress and status with management and stakeholders
• Kept a close watch on key project milestones/deliverables at each phase of the project/workstream.
• Designed Project Management Office (PMO) and build standardized project management documentation for the PMO

OnSite Service Delivery Manager

Confidential

Responsibilities:

• Single point of management contact from TechM and Confidential R&D IT, GMS IT and NA Pharma IT customers on new business development, projects and support services
• Generated an additional revenue of $4.7M on top of existing Services contract - ~ $8M per annum
• Identifying the business pain areas and provide the technical and business solutions
• Single point of contact for any escalations from Confidential to TechM and vice versa
• Ensuring end to end Customer Engagement / Delivery Management and stakeholder management
• Interacting and coordinating with the Confidential customers, onsite/offshore teams to validate and clarify project scope, requirements for design and development work
• Estimating the efforts and cost for the development projects and maintenance enhancements
• Submit project proposals and negotiate with customers for the new projects & support opportunities, create, review and submit the SoW contracts to Confidential Procurement team
• Participated, managed and won many RFIs / RFPs with unique proposals than our competitors
• Won the component currency upgrade projects like IE upgrade, Datastage upgrade, Oracle upgrade and Windows & MS Office upgrade and infrastructure projects and delivered with good profitability
• Conducted technical evaluations of the proposed solutions and brought huge savings to customers
• Take up the projects in the ‘Idea’ phase i.e. ‘Stage Gate 0’ and develop and execute them through their closure i.e. ‘Stage Gate 4’
• Team management, team building, mentoring, motivating and resolve conflicts and issues
• To plan and coordinate the resource, skills needed based on the project pipeline
• Plan and co-ordinate the evaluation, selection, hiring and on-boarding process of team
• Performance appraisals of resources and provide feedback from time to time
• Ensure ITMS standards are followed throughout projects execution & support services
• Providing governance by reviewing the KPIs and metrics of the project and team and Resolve any issues/challenges. Seek feedback from various key customers at regular intervals.
• Change Management - review and evaluation of changes requested by the user community
• Managed transition of new applications in to support through proper due diligence
• Provided huge hard savings $1.5M to Confidential through Continuous Service Improvements
• Mitigated project/application risks by timely identifying, planning and reviewing them
• Regular interaction with the client Technical Lead / Product and process managers, Business analysts, Quality Assurance people from different departments at various stages of the projects delivery.
• Reviewing the service performance along with Confidential IPC managers and the Product Owner Managers
• Showcased hard savings and soft savings through Continuous Service Improvements to Confidential
• Addressed feedback received through Voice of Customer (VoC) survey from customers

IT Technical Manager

Confidential

Responsibilities:

• Analyzing the requirements and provided the estimates to Confidential for every sprint / release
• Identifying the risks, assessing, planning the mitigation and tracking them until closure
• Conduct Daily and weekly standup meetings and resolve actions/conflicts, dependencies
• Tracking and controlling the status of the progress on the required deliverables
• Technical architectural solution design and approval at Architectural Approval Boards
• Providing the Weekly Status Reports (WSR) to the customers and internal team
• Conducting the daily stand up calls with the internal team, Confidential team and weekly meetings.
• Have been the SPOC for the entire CME project in electronic Data Capture (eDC) area and continuously guiding the business owners and Confidential PM wherever required.
• Carrying out the design reviews including BO universe and Data Stage.
• Ensuring the quality of the deliverables and discussing in weekly defect prevention meetings.
• Database design, Data stage project design and consultation in the eDC business team
• Cross trained the project team on BO and data stage and optimized resources cost to Confidential