AREAS OF EXPERTISE:

• Project/Vendor Management
• Implementation
• Cisco Call Manager/Unity
• Report generation
• Account Management
• Office 365/Jabber
• Process Documentation/Improvement
• Data Entry/Analysis
• Advanced Excel

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

• Managing Confidential IP video product deployment and implementation for residential trials
• Work closely with Confidential engineering and tech - ops to ensure IP video and devices are working properly
• Managing trial JIRA tickets to ensure content bugs are addressed and resolved
• Providing reports to Confidential C-Levels on JIRA ticket submissions and burn downs
• Supporting commercial IP video products for stadiums, Confidential enterprises and hospitality clients as needed

Confidential, Indianapolis, IN

Senior Business Consultant

Responsibilities:

• Configured Cisco phones and voicemail using Cisco Call Manager and Unity
• Provided State agencies with monthly telephony information via VeraSMART and Excel reports
• Entered new and updated existing billing accounts with adds and changes of service(s) via Pinnacle
• Resolved telephony issues thru tickets received in the Confidential vFire system
• Received and completed telecom MACD orders and provided customer support
• Provided monthly Cisco Call Manager reports to agencies
• Administrator for Confidential and InterCall accounts

Confidential, Indianapolis, IN

Project Coordinator

Responsibilities:

• 100% responsible for data collection and analysis for IP Flex migration delivery
• Data retrieved from Cisco Call Manager and converted to Excel to create cut sheets for migrations
• Process documentation and improvement to ensure data integrity and accuracy
• Maintained Confidential SharePoint database for equipment deployments and Skype voice activations
• Tracked project progress and resolved issues to ensure timely deliver of installations and activations
• Provided administrative support to the Portfolio Manager for resource allocation tracking and reporting
• Flexible team player; Assisted Confidential & Confidential as an employee back-fill and back-up resource for two employees

Confidential, Indianapolis, IN

Business Telecommunications Analyst

Responsibilities:

• Inventoried and analyzed fixed/wired and mobile environments for enterprise Fortune 500 companies in the financial and healthcare sectors.
• Specialized in exposing risks, identifying potential gaps and discovering financial waste.
• Evaluated and recommended mobile and fixed changes Confidential the financial and technical levels.
• Evaluated mobile and wire-line telecom environments to recommend opportunity to reduce corporate expenses and improve operational processes
• Reviewed and provided recommendations on mobile and wire-line telecom contracts with clients for contract compliance, savings, and overall service and technical contractual improvements
• Processed invoices for clients utilizing vendor portals and tracked and reported invoicing thru Access data base; ensured invoicing was correct per contract or tariff; managed, tracked and reported invoice disputes with vendors and clients
• Worked directly with vendors to obtain Custer Service Records, invoices and contracts; utilized collateral to construct fixed and mobile inventories
• Presented financial findings via conference calls and in face to face client meetings consisting of controllers, IT managers and Vice Presidents

Confidential, Fishers, IN

Customer Technical Support

Responsibilities:

• Responsible for providing cable and high-speed Internet technical support via inbound phone inquires.
• Provided a full range of customer and technical assistance to insure a positive customer experience.
• Provide technical support for current Confidential customers
• Understood customer needs and recommended appropriate cable and Internet solutions to increase revenue
• Prepared work orders for maintenance requests after determining if field visits were required and ensured appropriate follow-up procedures were met
• Maintain accurate problem call tracking in help desk ticketing system

Confidential, Indianapolis, IN

Business Consultant

Responsibilities:

• Business-to-business outside sales consultant; implemented aggressive strategic practices to cultivate new and maintain existing relationships.
• Set daily client appointments through targeted sales and marketing techniques
• Identified opportunities through a consultative selling approach
• Designed and provided Sprint Confidential solutions via custom proposals and quotes to increase business efficiency and reliability to meet communication requirements

Confidential, Indianapolis, IN

Senior Account Manager & Implementation Specialist

Responsibilities:

• Successfully developed long-term relationships with assigned clients, technicians and engineers while connecting with key business executives and stakeholders. Liaison between clients and cross-functional internal teams ensuring timely and successful delivery of solutions according to client needs.
• Consultative selling of PRI, VOIP, MPLS and Nortel/Avaya phone equipment to SMBs assigned in module
• Maintained revenue retention while hunting to grow my assigned client module
• Forecasted and tracked key account metrics utilizing One Source application
• Placed orders, trouble tickets and billing investigations through appropriate applications
• Coordinated installations and activations with clients and internal departments
• Worked in tandem with two outside account executives setting appointments
• Project coordinated Confidential T1, PRI/ISDN, dedicated Internet Access, point-to-point and phone equipment installations and turn-ups for small to medium sized customers
• Provided technical, analytical pre and/or post sale support for sales organizations and their customer