SUMMARY:

• A technical management position which leverages my expertise in computer/security/networking technology, people management, and understanding and meeting business requirements. accomplishments and profile
• Project Manager with extensive experience driving projects to completion within timelines and budget.
• Disciplined Confidential to solve problems and develop new processes/procedures, team player with strong interpersonal skills. Ability to interface with all levels of management, as well as work independently or as part of a team.
• Demonstrated ability to lead others and maintain a large volume of work under pressure.
• Apply strong organizational and management skills to each task and deliver on - time and on-budget results.
• Ability to understand needs of the business to properly manage cost-effective technology solutions in a fast paced environment.
• Strong troubleshooting skills, solid contributor, attentive to details, and an effective communicator. Able to gather and present key information to make critical decisions.
• Diversified and capable of quickly learning new technologies, good balance of technical skills and understanding of different business environments like financial services, insurance, and manufacturing.
• Solid understanding of Microsoft platform with experience in Windows 10/7, Servers - physical/virtual, Domain/AD design, DHCP/WINS/DNS design, NIST framework, and Infrastructure Design/Implementation.

COMPUTER SKILLS:

• Windows 10/7 technologies, Active Directory, TCP/IP, DHCP, DNS/WINS, logon/batch scripts, Exchange, Network Design, Fault Tolerance, load balancing, Deployment methodologies and procedures, Operations and Support, SharePoint, Remote Access, firewalls, VPN, Cisco routers, Microsoft Office (Excel - pivot tables/vlookup, Word, PowerPoint, Access), Microsoft Project, Outlook, and Visio.
• Knowledge of networking protocols, experience in troubleshooting problems using performance monitor, event logs, and network traces.

WORK EXPERIENCE:

Confidential, New York

Senior Project Manager

Responsibilities:

• Managed Cisco phone replacement project for large financial services firm.
• Oversaw scheduling of site deployments and managed daily deployment summary reporting provided to client.
• Addressed issues encountered during deployments or raised by customer.
• Developed and implemented process changes to improve the quality of deployments and customer satisfaction.

Confidential, New York

Senior Project Manager

Responsibilities:

• Facilitated detailed design reviews with Security Architecture committee.
• Worked with Intrusion Detection and Cyber Analytics teams to ensure content and transfer of logging information met their requirements.
• Managed critical security project (MFA, PAM) to protect credentials/passwords when using privileged accounts on both Windows and Unix/Linux platforms.
• Hosted both Windows and Unix weekly meetings with Security Engineering and Operations teams to design, build, test, and implement Privileged Access Management (PAM) solutions.
• Worked with project team and external vendor to track/resolve issues on implementing customized MFA Windows PAM solution.
• Managed project team to implement a new out-of-band authentication factor (Duo Security) as an option for users with Privileged Accounts.
• Managed development effort of in-house Duo Registration Portal to allow users to self-register their smartphones as 2nd authentication factor.
• Tracked and managed remediation of Technology Entitlements Security Audit with weak rating which included 2 critical and 10 high findings.
• Managed design and implementation of highly secure solution to allow select L2/L3 network support engineers backdoor access for remote troubleshooting in the event of a major outage.
• Facilitated monthly Privileged Access Steering Committee review meetings.
• Produced weekly status reports and provided updates during governance meetings.
• Senior Project Manager - Global Windows 7 Desktop Deployment
• Working with Division Leads from several lines of business to develop and implement global deployment schedule based on business and application readiness.
• Manage Deployment Subject Matter Experts to ensure seamless user migration experience.
• Manage migration schedule, Vendor checkpoints, change requests, and escalations throughout the deployment lifecycle.
• Learned to leverage and adjust in-house data sources to accurately feed vendor’s migration system. Instituted process for data quality checks to ensure clean feeds.
• Made recommendations on methods to improve quality of data used for scheduling migrations.
• Gathered business requirements and produced customized report leveraging multiple databases to aid in identifying opportunities to reduce PC/user ratio to target range.
• Developed processes to effectively locate and make informed migration/decommission decisions on remaining XP machines in NY in order to bring project to closure prior to end of 2014.

Confidential, New York

Senior Program Manager

Responsibilities:

• Tracked all save ideas, change requests, ran multiple weekly calls with Product Managers and Finance Managers.
• Produced weekly report for Senior Management to show progress and action plans for “at risk” saves.
• Worked with finance and product teams to forecast monthly saves and impact of each initiative.

Confidential, New York

Senior Project Manager

Responsibilities:

• Refined and documented Demand Management cost savings process.
• Facilitate 6-week case study analysis with application team using defined processes to identify opportunities to reduce Service Delivery costs with focus on demand management.
• Gather detailed cost information from multiple in-house databases, analyze findings, conduct working session meetings with application team, and identify savings opportunities.
• Create Final Case Study Presentation and present savings opportunities to business stakeholders for approval.
• Provide oversight and advise other Project Manager on their case studies.
• Achieved an average of over 20% cost savings for each application case study.

Confidential, New York

Senior Project Manager

Responsibilities:

• Determine Deployment Schedule based on business and application readiness.
• Manage Deployment planning, escalations, and Day1 Support.
• Build and Manage Deployment Command Center.
• Manage and financial tracking vendor SoW to ensure deployment costs stayed within budget.
• Create Weekly Scorecard and Metrics reporting to Regional Management and Program Governance.
• Utilized custom Deployment Management Application to schedule and deploy migrations.
• Analyze critical sources of data used to feed in-house migration application and institute measures to significantly improve data quality.
• Manage supply and distribution of legacy Virtual Machines to users requiring legacy applications.

Confidential, New York

Project Manager

Responsibilities:

• Manage multiple infrastructure projects (SharePoint migration, Novell to Microsoft migrations, business group relocations, Print Disaster Recovery, Citrix implementations, SAP migrations, Cisco routers, Firewall implementations, website implementation).
• Work with SME’s on cost-effective solution designs to ensure customer’s performance, security, availability, and capacity requirements were met.
• Managed infrastructure components and resources for highly-visible strategic project of a major business product release and subsequent product revisions.
• Presented application hosting options to customer with varying costs based on performance requirements and projected fluctuating demand of new application.
• Manage technical resources in a matrix organization.
• Develop weekly Dashboard for each project and report status in management and Steering Committee meetings.

Confidential, New York

Lab/Deployment Manager

Responsibilities:

• Manage Lab team which is responsible for testing and deploying security patches, packaging and deploying new software and upgrades to 4500 workstations, developing and testing new workstation images, and building new servers.
• Manage process, financial assessment, and effort to completion for new work/projects requested by the Port Authority.
• Ensure process documentation for Server Builds, QA’s, and Security Patching is properly maintained and adhered to by technical team.
• Provide deployment schedules and summaries, testing status, and project updates to Port Authority Technology Management Team on a weekly basis.
• Communicate deployment schedule, user awareness, user impact, and any changes to Port Authority Technology Management Team.

Confidential, New York

Project Manager

Responsibilities:

• Weekly meeting with key stakeholders to manage issues, risks, and deliverables.
• Recommend and Manage space allocation for production and Disaster Recovery
• Coordinate user acceptance testing with user community, tracking all issues and corrective action to keep project on track.
• Validate business requirements to determine the proper course for each individual line of business, including adequate back-out and recovery plans.
• Communicate timely and effectively with business users and technology teams to ensure clear understanding of responsibilities and impact.
• Supervise the Change Control System to ensure thorough notification and approval for all requests to execute project tasks.
• Provide weekly status to Program Office.
• Project Manager for Strategic Desktop Deployment Project at JP MorganChase
• Managed end-to-end process for OS deployment of new Windows XP desktop image to multiple lines of business - Investment Bank (both Front Office and Middle Office) and Asset Wealth Management: Investment Management
• Employed different deployment methodologies to meet business and legal requirements ensuring no disruption to traders and business users.
• Met regularly with COO’s of business groups to communicate effort, understand specific needs, and provide status.
• Managed detailed deployment plan to ensure technology teams are provided accurate information on each user.
• Effectively communicated with key stakeholders, business users, and technology teams to properly manage issues, risk, and scope.
• Managed resources of a matrix technology team including: Deployment, Application Integration, Engineering, LAN Admin, Market Data Services, and Desktop Support.
• Published weekly meeting minutes and senior level status reports.
• Project Manager for Business group’s complete infrastructure migration
• Migrated 100+ users from Thin desktop and Microsoft Exchange environment to new network infrastructure (physical and NOS), Windows XP, and Lotus Notes.
• Critical business group in fast paced environment
• Coordinated with technology leads to support overseas users.