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Senior Project Manager Resume

Troy, MI

SUMMARY:

A successful Project Manager, p ossessing strong project management skills, along with the leadership skills to drive all necessary deliverables associated with a specific program/project. Experience with direct customer and executive interface, vendor management and oversight of complex projects. Comfortable working in global , virtual teams , multitasking and managing workload from multiple areas across the business . Excellent analytical , organizational, problem solving, as well as status and financial reporting to stakeholders and leadership . M anage business requirements, develope Statement of Work, develope and maintain project financials, set expectations , manage and schedule technical teams, track deliverables , control scope . A ble to quickly understand and resolve issues, mitigate risks and d ependencies. Proven ability to learn and grasp technical subject matter and business processes , adapt to existing project methodology templates .

TECHNICAL SKILLS:

PMBOK • ITIL • SDLC • Consulting • Process Improvement Initiatives • Solution Development • Change Management • Risk Management • Technical Documentation

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Technical Delivery Manager (TDM) specializing in VOICE Enterprise Infrastructure for Confidential . Circuit Disconnects; Data Center Equipment Remediation; Legacy Equipment Decom; Dial Pattern Changes including E911; Network Optimization

Confidential

Senior Project Manager

Technical Project Manager (TPM) specializing in New Build - out of new infrastructure for Confidential - Corporate Workplace projects. Primary contact for day-to-day project interface with the c ustomer and project teams to include outside Contractors, Subcontractors and Vendor personnel. Direct build-outs or upgrades of intermediate distribution frame (IDF) as well as main distribution frame (MDF ) rooms, to support both Cisco VoIP and Avaya VoIP Call Center equipment. Manage all aspects of project to stay within project schedule and budget, establish State of Work (SOW) as the project scope, build deliverables via Work Breakdown Structure (WBS) that support business goals in collaboration w ith stakeholders. Develop full-scale project plans, schedule project timelines and milestones using appropriate tools. Monitor and manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement activities, i dentify issues/risks to resolve. C onduct project close-outs to create a lessons learned report in order to identify successful and unsuccessful project elements.

Key Accomplishments:

  • Lease End savings of over 200k
  • Continued Project Subject Matter Expert (SME) for process improvement by s tandardizing ‘Site Survey’ documentation
  • Facilitated cross-functional teams in developing policies and procedures, resulting in the successful implementation of projects

Confidential

Project manager

L egacy-to-VoIP transformations for Enterprise LaSalle / US Trust sites for Confidential . Build-out of Build-outs or upgrades of intermediate distribution frame (IDF) as well as main distribution frame (MDF ) rooms to support Cisco VoIP. Work with clients to produce Business Requirement Documents reflecting legacy-to-VOIP transition. Establish State of Work (SOW) as the project scope, build deliverables via Work Breakdown Structure (WBS). Develop full-scale project plans, schedule project timelines and milestones using appropriate tools. Manage schedule, dependencies, and resource utilization across work plans. Monitor and manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement activities, i dentify issues/risks to resolve.

Key Accomplishments:

  • Transformed 2561 clients and phones from Legacy to VoIP across locations in the United States
  • Identified, developed and implemented process improvements for National teams
  • Designed and implemented MS Access Database to create reports and track project activities

Confidential

Project manager

Primary point of contact responsible for new build outs for Confidential . Build-outs or upgrades of intermediate distribution frame (IDF) as well as main distribution frame (MDF ) rooms and Data Centers to support Cisco VoIP, Avaya VoIP Call Center, Bloomberg equipment. E stablish State of Work (SOW) as the project scope, build deliverables via Work Breakdown Structure (WBS). Develop full-scale project plans, schedule project timelines and milestones using appropriate tools. Manage schedule, dependencies, and resource utilization across work plans. Monitor and manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement activities, i dentify issues/risks to resolve.

Key Accomplishments:

  • Confidential Tower (One Bryant Park) in NYC
  • Identified, developed and implemented formal processes for managing the delivery and installation of $8M of VoIP inventory
  • FailOver (Disaster Recovery) of Data Center/IT systems
  • Primary VoIP Project Manager to complete the installation of 7000 VoIP devices
  • PMO S ubject M atter E xpert (SME) for process improvements

Confidential, Troy MI

PROJECT MANAGER / BUSINESS ANALYST

Provided technical leadership and oversight within the Project Management office (PMO). Monitored, tracked, and reported overall metrics for ongoing initiatives to Confidential North America Senior Leadership team. Translated project objectives and vision into clear team goals, worked closely with departments to achieve project objectives.

Key Accomplishments:

  • S ubject M atter E xpert (SME) to refine Project Management practices and tools
  • Identified, developed and implemented database to create reports and track project activities
  • Develop and maintain test plans for software application installations or migrations, including UAT via Sharepoint

Confidential, Pontiac MI

PROJECT MANAGER

Lead Project manager to migrate Pontiac GM Truck Division from WIN3.1 to WIN95 , and Upgrade Lotus Notes from Version 4.3 to 4.6.1 for 7000 GMTG ( Confidential Truck Group) Consistent Office Environment (COE) workstations. Reported directly to GM Online Deployment Manager regarding project status and milestone successes.

Key Accomplishments:

  • Mentored by GM Online Deployment Manager (Future CIO of Detroit Tigers)
  • Identified, developed and implemented online system (MS Access Database) to track each users Windows migration and Lotus Notes upgrade
  • Worked with support groups to resolve migration issues

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