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Project Manager Resume

Los Angeles, CA

SUMMARY:

Project Management Professional (Technical & Functional) in ERP, CRM and SCM technologies with expert qualifications in strategic analysis and data management for business modeling, requirements management and software design. Proficiency in data warehousing, data migration, data mapping, and B2B data exchange. Subject Matter Expert on Business Process Improvement, Change Management, Software Development Lifecycle (SDLC) and Systems Integration Solutions for COTS and Enterprise Application Solutions. Qualifications in all facets of project lifecycle development, from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement.

AREA OF EXPERTISE

  • Functional, Technical Design, Systems Analysis
  • Liaison to Business/Operations Groups, all levels
  • DBA, data warehouse, data design/admin
  • Technical Writing, Testing, Change Management
  • Methodologies, BI Tools, Modeling, Agile
  • Team/Project/Program Leadership/Management

TECHNICAL SKILLS:

Software Process Improvement Models: Agile, Scrum, Six Sigma (DMAIC and DMADV), Kaizen, SEI Capability Maturity Model (CMM), Waterfall Model, Iterative Enhancement Model, Evolutionary Development Model, Spiral Model, Design to Tools, Design to Schedule, UML, RAD, RUP, JAD; Business Intelligence Tools Data integration, Query & Analysis, OLAP, Dashboards, Reports, Alerts, Real Time, and Scorecarding

E - Business Suites: Corporate Performance Management, Human Capital Management, Customer Data Management, Customer Relationship Management, Contracts, Financial Management, Maintenance, Manufacturing, Marketing, Product Lifecycle Management, Order/Price Management, Logistics & Transportation Management, Supply Chain Execution and Management (Quote to Cash).

Computer Languages: SQL, PL/SQL, Oracle SQL *PLUS

System Software: Oracle 7.3, Oracle 8, Oracle 8i, Oracle 9i, Oracle 10g, Oracle OLAP, Oracle 11g, SQL Server 2008, 2012, SQL Server Reporting Services (SSRS), SQL Server Management Studio, ServiceNow, CA Agile (Rally),JIRA, CMC, Tableau, DB2, Informix, Ingres, .NET, Appworx, SAP, PeopleSoft, Siebel, Developer/2000, Oracle Designer, Oracle Forms, Oracle Reports, Discoverer, Discoverer Plus, Hyperion, Documentum, WebFOCUS, SumTotal, Informatica, Provision, MS FrontPage, IBM WebSphere, TeleMagic 3.5, FoxPro, Salesforce, Experient, Event XL, ProChannel, Cognos, Impromptu, Toad, Passkey, PowerBuilder, Visio, Visual Studio.net. WCF, ASP.net, SharePoint/Team Foundation Server ETL/SSIS, XML/XSLT/CSS, Clarity PPM, Microsoft Office Suite (Word, Excel, Access, PowerPoint), MS Project, MS Publisher, MS Works

Operating Systems: Novell, Unix, Windows 95, Windows 98, Windows 2000, Windows XP, Windows NT, VAX/VMS

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Project Manager

Responsibilities:

  • Managed CRM implementation from proprietary system to Salesforce to include analysis, requirements, design, and testing.
  • Created PMO for project governance to support organization’s infrastructure.
  • Design templates for project management throughout the project life cycle including.
  • Determine the resources (time, money, equipment, etc) required to complete projects.
  • Develop a schedule for project completion that effectively allocates the resources to the activities.
  • Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required.
  • Determine the objectives and measures upon which the project will be evaluated at its completion.

Confidential, Reno, NV

Specialist, Information Technology Transformation

Responsibilities:

  • Reengineered P2P (Procure to Pay) processing from custom system to OnBase Integration with Oracle Apps R12.
  • Utilized Oracle Advanced Supply Chain Planning (ASCP) for Holistic Optimization, Planning, and Scheduling.
  • Redesigned the Procurement Approval Management processing with Workflow - Driven Exception Messaging.
  • Assessed business requirements and functionality of credit related system changes within POS (Point of Sale) and implemented operating policies to meet management requirements.
  • Provided assistance in the development of written procedures to ensure optimal payments utilization and administration for POS integration.
  • Provided documentation and development of business requirements and solution design.
  • General Accounting including: Accounts Receivable, Accounts Payable, Purchasing, General Ledger.
  • Development of Business and System Process design including workflow design.
  • Worked with Deltek - Costpoint Software including configuration and usage of the tool.
  • Database Design and User Interface Web Design for SQL, Database tables and Structures.
  • Creation of training materials and programs for train the trainer type knowledge transfers programs.
  • Designed high level technical design documents to facilitate translation of requirements onto technical solution design.
  • Developed testing tool, test plan and trained team on test case development.

Confidential, Santa Clara, CA

Program Manager/Project Manager

Responsibilities:

  • Program/Project Manager for Salesforce.com implementation for Global Channel Operations.
  • Supported Channel Operations on inventory, pricing, point of sale (POS), and order management for global partners.
  • Designed quantitative/ qualitative measurements of the results and comparison with set goals and Investigating variances and tweaking processes or resources to achieve short and long-term goals
  • Analyzing and establishing business rules, processes, and requirements for channel partners/distributors to transact and engage with Confidential (as a pre-requisite for architecting systems requirements) for Sales, Marketing, and Finance.
  • Serving as main point of contact (representing the Confidential channel) with Confidential system architects, project managers, and IT developers throughout the system design and development cycle.
  • Worked on new Global Operations team to establish Data Governance PMO.
  • Served as a systems and business process usability expert, ensuring that as new systems and processes are launched, they are intuitive and enable users to self-serve.
  • Created/drafted business requirements documents and follow requirements through to completion to launch.
  • Evaluating and recommending enhancements to channel sales systems.
  • Gathered requirements for Critical Success Factors to establish Key Performance indicators for dashboads and reporting.
  • Liaising with system designers and IT developers through the development process, including discussion of requirements, addressing design questions, performing mid-development check-ins, and testing of systems
  • Liaising with systems users to perform user acceptance testing (UAT) and provide feedback back to the system developers.
  • Maintained libraries and records of technical requirements including version control using Documentum.

Confidential, Los Angeles, CA

Project Manager

Responsibilities:

  • Project Manager for responsible for defining, analyzing, designing, and delivering new or improved solutions for business processes within the Television Distribution business for the Confidential Global Distribution group. The Television Distribution applications support the Products, Rights, Sales, Accounting, Participations, Residuals, Operations, and Marketing business processes.
  • Reengineered a financial repository system to provide users with a BI tool and created custom views with filters that turn data into past, present and future views of Confidential financial operations and performance to capitalize on opportunities and minimize risk utilizing Cognos 10.
  • Production support for POS systems with TV distribution.
  • Served as the primary liaison between client and technical teams to ensure successful, on-time project delivery using the appropriate methodologies.
  • Gathered and analyze data in support of business cases, proposed projects and systems requirements from a functional and technical perspective.
  • Solicited client requirements through interviews, workshops and/or existing systems documentation or procedures.
  • Uncovered client requirements via industry standard analysis techniques such as Data Flow and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis.
  • Provided analysis of processes and workflows with suggestions for improvement. Identify areas where technology or process change can lead to increased efficiency and productivity.
  • Participated in the definition, testing, training, implementation and support of system requirements.

Confidential, Santa Monica, CA

Senior Business Analyst

Responsibilities:

  • Gathered and analyzed data in support of business cases, proposed projects, and systems requirements from a functional and technical perspective.
  • Worked on TradeXchange, Confidential ’s online trade service for managing letters of credit (L/Cs) and documentary collections.
  • Responsible for defining and documenting requirements for financing applications and systems.
  • Responsible for system integration of financial lending applications.
  • Worked specifically with the Letters of Credit department and assisted with ad-hoc projects.
  • JIRA knowledge and experience (project and issue tracking software).

Confidential, Irvine, CA

Senior Business Systems Analyst

Responsibilities:

  • Product owner and business analyst in Agile, Scrum environment for Business Technology Roadmap (BTR) application.
  • Designed and developed customized change management strategies and deliverables for projects, including assessments, communications, training, and support plans.
  • Created user stories, manage release, product and sprint backlog.
  • Performed analysis of data to support monthly reporting to key leadership audiences utilizing Tableau.
  • Used Six Sigma DMAIC for business process improvement in the BTR application.
  • Designed diagrams for IT architecture using Business Process Modeling Notation (BPMN) and UML.
  • Performed system and data modeling for BTR Application.
  • Worked with business and functional owners of metrics, ITG delivery teams and subject matter experts.
  • Wrote test plans and provided UAT and regression testing.
  • Developed requirements, SDLC templates and training materials.
  • Supported the packaging and communication of strategic objectives, engage with the leadership team to ensure alignment between local unit goals and the top level ITG objectives and expected outcomes.

Confidential, Costa Mesa, CA

Senior Business Systems Manager

Responsibilities:

  • Designed Triage for Incident Management under ITIL Framework to accommodate SLA, OLA for providing data and analytical tools to clients around the world.
  • Provided strong management and leadership to a technical team comprised of software engineers, database engineers, and automation engineers and served as SME for Sales, Marketing, and Financial systems.
  • Lead level 2 problem diagnoses and track problems that affect system performance or availability using BMC Remedy under ITIL Framework.
  • Drove root cause analysis, risk mitigation, and ultimate resolution for all tickets being managed.
  • Document recommended long-term fixes and champion production change software tickets to resolution.
  • Responded to system failures by notifying the customer, capturing incident related information, and contacting any system or application engineers required to correct the problem.
  • Conducted Incident Reviews to assess the causes, impacts, and corrective action resulting from critical system failures.
  • Proactively monitored and controlled all production systems and networks to maximize systems availability.
  • Identified process and procedures to enhance product quality based on historical problem trends.
  • Managed daily operations and processes, and drive key process improvements to support our Affinity and Retail lines of business and product fulfillment.
  • Collaborated with technical teams and business users to perform impact and root cause analysis.
  • Recommend appropriate short-term and long-term mitigation strategies.
  • Establish monitoring and auditing practices to detect abnormalities in the system.
  • Provide justifications, scope, requirements, and success criteria for process improvement initiatives.

Confidential, Orange, CA

Senior Business Analyst

Responsibilities:

  • Business Analyst for Covered California health insurance and benefits solutions.
  • Elicited business requirements, related business rules and business processes for software applications.
  • Decomposed high-level concepts and information into detailed, workable tasks and items.
  • Documented functional and non-functional requirements for EDI 820 Payroll Deducted and other Group Premium Payment for Insurance Products and 997 Functional Acknowledgment under HIPAA.
  • Documented functional and non-functional requirement for EDI 834 Benefit Enrollment and Maintenance and 997 Functional Acknowledgment under HIPAA.
  • Worked as part of an agile team to solve problems and deliver projects in a fast-paced environment.

Confidential, Santa Monica, CA

Senior Business Systems Manager

Responsibilities:

  • Senior Manager for Sales, Marketing, and Financial applications utilizing Oracle’s e-Business Suite including AR, AP, cash management, budgeting, and forecasting (Hyperion Essbase) and multiple Customer Relationship Management (CRM) and POS systems (Salesforce, Experient) in Agile, Scrum environment.
  • Conduct audience analysis and focus efforts by degree of impact through conference room pilots, stakeholder meetings, and review of functional documentation, requirements, business process designs, historical data, and project plans
  • Develop end user reference materials, including how-to videos, relevant to the to-be design
  • Standardized project management policies, processes and methods for the new Project Management Office (PMO) to develop the source for guidance, documentation and metrics in managing and implementing projects.
  • Designed order entry deposit validation for order processing to in corporate financial controls and risk for customer payment and reconciliation.
  • Worked with project managers and other IT support groups, users and managers to discover and scope business opportunities and propose solutions from both a technical and business capacity; includes identifying/documenting current business processes and system/data flows, and engineering improved processes to achieve flexibility, productivity improvements and allow for growth.
  • Communicated and collaborated with users as a technology and process consultant to analyze information needs and requirements, and delivered the following artifacts as needed: project vision/scope, business requirements document or request for proposal, functional requirements document, functional designs, use cases, gap analysis and workflow descriptions.
  • Worked with external development contract resources, including offshore developers, to create system specifications that the developers would then use as a roadmap for their development.
  • Served as CRM subject matter expert in discussions regarding ongoing sales and business objectives to ensure CRM system and practices are aligned with executive vision and corporate goals.
  • Designed data model for CRM for Attendee and Exhibitor registration process.
  • Designed Executive Dashboards to optimize impact/ROI by creating a Balance Scorecard and Key Performance Indicators (KPIs) for the critical success factors to measure key metrics to forecast and measure success.

Confidential, Los Angeles, CA

Project/Program Manager

Responsibilities:

  • Independent work involved with creation and direction of a play that included web design and web 2.0 technologies.
  • Produced complete UML models consisting of the various diagrams for the structural, as well as dynamic views.
  • Elicited requirements for process workflows and analysis.
  • Created Business Requirements Document (BRD), Use Case Specifications, Functional Specifications and Systems Requirements Specification (SRS).
  • Translated Business requirements to functional and technical language with the help of Use cases, UML diagrams, and BPMN for development.
  • Developed training material and prepared Vision and Charter documents.
  • Developed project scope and timelines at the Executive level managed in MS Project.
  • Created Business Intelligence components for managing and controlling marketing and finance plans.

Confidential, Houston, TX

Business Process Analyst

Responsibilities:

  • Designed, tested, and implemented software changes to a proprietary revenue system.
  • Created use cases, activity diagrams, flow charts and concept documents for work flows utilizing UML with BPMN.
  • Business analysis for processes used to implement system enhancement project for contract management, capacity release, imbalance management, gas nominations/allocations, transportation/plant invoices and accounts receivable systems and production support.
  • Performed analysis and business process improvement of Appworx Enterprise Job Scheduling for business process integration to manage batch workload.
  • Assisted with the implementation new downstream applications (CIB (Contractual Imbalance), GSM (Gas Storage Management), PLT (Plant), TBS (Transportation Billing Service), VAS (Volume Allocation System) for Eastern Pipelines and ensured the applications interfaced effectively with all existing screens, and processes.
  • Designed ERP system integration plan for upstream and downstream applications.
  • Designed templates for document control management and Quality Assurance Reporting.
  • Responsible for data integrity of downstream systems and interfaces in PowerBuilder and .Net.

Confidential, St. Louis, MO

Project Manager

Responsibilities:

  • Designed Enterprise Resource Planning (ERP) architecture to integrate data across multiple systems and applications.
  • Wrote and contributed to instructions and manuals following documentation standards to guide end users.
  • Created use cases, activity diagrams, flow charts and concept documents for work flows utilizing UML.
  • Prepared Traceability Matrix, Activity Diagrams, Sequence diagrams, Workflow Diagram, Use Cases, Use Cases Realization, Supplemental Specifications, Application Design, Solution Architecture, Data Design, and Infrastructure Design documentation.
  • Prepared and maintained project plans, schedules and reporting.
  • Developed complex reports and dashboard for title search and management.

Confidential, San Francisco, CA

Senior Business Analyst

Responsibilities:

  • Managed compliance reporting for HR on the implementation for Enterprise Learning Management System for SAP HCM.
  • Liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
  • Translated Business requirements to functional and technical language with the help of Use cases, UML diagrams, and BPMN for developers.
  • Developed feasibility analysis for data warehouse for compliance reporting.
  • Developed BPMN with Visio flowcharts, block diagrams and data flow diagrams to create design specifications, and mange business development.

Confidential, San Jose, CA

Senior Business Systems Manager

Responsibilities:

  • Managed five major applications and cross-functional teams to develop and customize IT solutions for Sales, Marketing, and Financial applications under the Customer Relationship Management (CRM) Enterprise Solution.
  • Managed TightLink Application, a hosted collaborative-customer and field-support application that includes automated technical support capabilities; Customer Relationship Management (CRM), Application an end to end collaborative sales solution; ProPassport Application Suite, that included, ProSalesmaster, ProPricing, ProOrderpointactivation, ProCatalog, ProMetrics, and ProReports; E-tracker Application, a tool used to track and manage projects; and the Corporate Stockholders Web Recovered $4M in revenue by control error conditions in POS system design utilizing Six Sigma DMAIC.
  • Implemented staff development programs and provided staff training on business systems analysis and technical writing, and in Software Process Improvement Models.
  • Prepared and maintained project plans, schedules and reporting utilizing MS Project.
  • RFP generation and vendor selection for quote to cash components.
  • Supported increased customer sales revenues by reengineering Customer Relationship Management (CRM) technology and process controls across the enterprise for quote to cash operations to include PS-BOM interfacing, unit tracking, product configuration, time entry and tracking, billing, unit pricing and reporting.
  • Managed Channel Management: that provided comprehensive functionality for a manufacturer to collaborate efficiently and effectively with its sales channels. Functionality included areas such as: Channel Pricing, Design Registration, Contracts (Channel), Inventory (Channel), Point of Sale, Price Protection, Stock Rotation, etc.
  • Spearheaded the Parts Management Program to manage revisions or variations in parts for classification and variant configuration.
  • Reengineered the Sales Commission module to create sales objectives and sales commission plans.
  • Managed business process design on quote to cash for Cypress Enterprise Systems Business Model.
  • Designed demand fulfillment optimizations for real-time sales and operations planning.

Confidential, San Francisco, CA

Senior Business Analyst Manager

Responsibilities:

  • Designed a scheduling system for Court Interpreter Unit for the state of California.
  • Worked with Human Resources staff and the local courts to develop a comprehensive set of requirements and specifications for the Court Interpreter Scheduling system and the PeopleSoft (HRMS) Application Software.
  • Developed BPMN using Visio flowcharts, block diagrams and data flow diagrams to create design specifications, and mange business development.
  • Documented existing and future business processes, and data requirements related to scheduling Court Interpreters.
  • Serve as a liaison to the business community and IT team and conducted interviews with court staff to manage stakeholder requirements.
  • Drafted functional requirements and test plan for User Acceptance Testing (UAT).
  • Planned, coordinated and conducted walk-throughs to validate work product.

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