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Program Manager Resume

Norfolk, VA

SUMMARY:

  • Over 17 yrs of rich experience in IT Industry which includes Insurance, Healthcare, Banking, Investments, Automobile, Utilities, Telecommunications and Manufacturing sectors
  • Managed daily project team activities including progress, customer interactions, issue resolution and issue escalation.
  • Exposure to the full cycle of software development including Requirements Analysis, Program Design, Development, Unit testing, System Testing, Integrated Testing, Maintenance, Implementation into production and Documentation.
  • Extensive experience in working in an onshore/offshore model and implemented excellent process to produce round the clock productivity and gaining customer confidence in that model.
  • Managed all 67 CRIS BSS Billing Applications
  • Managed an average budget of 4M per year
  • Communicated with stakeholders, team members and other project managers on Project status, including progress, risk and any issues that may have an impact on Project delivery
  • Ability to analyze client requests and produce Requirements, Specifications and relevant process flow diagrams for new business process and enhancements for internal and external use.
  • Expertise in handling large complex projects
  • Worked in Agile, Lean, ESDM & Waterfall Methodologies
  • Worked on range of different project sizes and types and provided functional and technical expertise to support and meet project objectives on time
  • Develop a work plan to achieve project milestones by coordinating work of staff, partners and vendors to produce content and functionality
  • Strong coding, troubleshooting, designing, planning and documentation skills
  • Excellent oral communication and written skills.

SKILLS:

COBOL,VSAM,DB2,IMS DB/DC,CICS,SAS,TSO,TERADATA,BTEQ,EARS,CA - 7,UNIX,SQL, PEGA,FILE-AID, XPEIDTOR, INTERTEST, ENDEAVOR, CHANGEMAN,SPUFI,QMF,MS PROJECT,CLARITY,CAAC, PLUTORA,SPLUNK JAVA,JSP,XML,RUBY,QTP,QC,POWERPOINT,HP ALM,SQUISH,NDM,FTP,PL/SQL,NAVIGATOR, RUBY,JIRA,CONFLUENCE & SERVICE NOW.

PROFESSIONAL EXPERIENCE:

Confidential, Norfolk, VA

Program Manager

Responsibilities:

  • Manage daily project team activities including progress, customer interactions, issue resolution and issue escalation.
  • Managed the customer relationship, including status meetings, gathering customer requests, maintaining customer satisfaction and status reporting.
  • Attended PI events, prioritizing projects by discussing with business and RTE, reviewed team Load and Capacity details.
  • Manage timely presentation and completion of deliverables.
  • Used Jira, Confluence and Clarity tools
  • Managed scope change process and providing estimations for new projects
  • Worked with internal design teams to create user experience scenarios for products.
  • Helped to facilitate project prioritization processes, including prepare project materials required for quarterly and monthly prioritization sessions on assigned projects
  • Provided leadership, motivation and established a teamwork environment for the project team; and advised, influenced, and coaches team members in the development and achievement of project goals.
  • Managed projects, developed and distributed quality project - related documentation to all interested parties, including project plan and schedule, project charter, communications plan, requirements document, design document, deployment plan, test plan, maintenance transition plan, and notification of project end.
  • Managed project budget, identify and mitigate project risk.
  • Managed Pega CRM scrum teams.

Project Manager/Scrum Master

Confidential, Monroe, LA

Responsibilities:

  • Makes project staffing decisions based on project priorities, resource skill set, availability and professional development opportunities.
  • Managed daily project team activities including progress, customer interactions, issue resolution and issue escalation.
  • Managed project budget, identify and mitigate project risk.
  • Conducted Agile Scrum calls, reviewed story cards, Sprint Planning and Sprint retrospective meetings
  • Conducted Agile Scrum calls, reviewed story cards, Sprint Planning and Sprint retrospective meetings
  • Managed customer relationship, including status meetings, gathering customer requests, maintaining customer satisfaction and status reporting.
  • Developed and executed project work plan according to project scope, deadlines, client needs and resource staffing.
  • Managed timely presentation and completion of deliverables.
  • Involved in all phases of project managements process like Initiating, Planning, Execution, controlling and closing.
  • Managed scope change process and providing estimations for new projects

Confidential

Scrum Master

Responsibilities:

  • Develop and manage all project activities include project timeline definition, risk analysis and resource management
  • Developing and monitoring project budget
  • Handling production support team
  • Managing Development and Testing teams
  • Conducting Daily huddles and problem solving sessions
  • Monitoring and execution of all deliverables
  • Managed internal and external consultant resources and making sure the project team has the necessary skill sets to complete the project
  • Establishing the project’s overall critical path and ensuring that all project phases adhere to the agreed-upon timeline
  • Assisting project team in troubleshooting and finding solutions to unforeseen issues
  • Communicating with stakeholders, team members and other project managers on project status, including progress, risk and any issues that may have an impact on project delivery
  • Managing customer expectations and proactively closing expectation gaps
  • Taking ownership of, managing and obtaining approvals for all change requests, particularly regarding scope and budget
  • Ensuring that project team is adhering to all standards and processes as defined by clients
  • Planning major project phases and establishing project success factors with input from team leads and senior team members
  • Managing and evaluating team members as well as overseeing additional consultants and subject matter experts (SMEs) as appropriate
  • Prioritizing issues for resolution, hold or escalation

Confidential, Columbus, OH

Project Manager/Scrum Master

Responsibilities:

  • Manage daily project team activities including progress, customer interactions, issue resolution and issue escalation.
  • Manage project budget, identify and mitigate project risk.
  • Manage the customer relationship, including status meetings, gathering customer requests, maintaining customer satisfaction and status reporting.
  • Developed and executed project work plan according to project scope, deadlines, client needs and resource staffing.
  • Manage timely presentation and completion of deliverables.
  • Involving in all phases of project managements process like Initiating, Planning, Execution, controlling and closing.
  • Managing scope change process.
  • Makes project staffing decisions based on project priorities, resource skill set, availability and professional development opportunities.
  • Before Implementation giving presentation to stakeholders and agents
  • Conducting lessons learned sessions.
  • Conducting project meeting and sending the status reports
  • Conducting Agile Scrum calls, reviewing story cards, Sprint Planning and Sprint retrospective meetings
  • Experience in managing complex/large size team(size 15+)

Confidential

Project Manager

Responsibilities:

  • Develop and manage all project activities include project timeline definition, risk analysis and resource management
  • Monitoring and execution of all deliverables
  • Managing internal and external consultant resources and making sure the project team has the necessary skill sets to complete the project
  • Establishing the project’s overall critical path and ensuring that all project phases adhere to the agreed-upon timeline
  • Assisting project team in troubleshooting and finding solutions to unforeseen issues
  • Utilizing development methodologies such as System Development Life Cycle (SDLC) to facilitate project fulfillment and delivery
  • Developing and monitoring project budget
  • Conducting Sprint Planning, Daily Scrum calls, Sprint Review and Sprint Retrospective meetings
  • Communicating with stakeholders, team members and other project managers on project status, including progress, risk and any issues that may have an impact on project delivery
  • Managing customer expectations and proactively closing expectation gaps
  • Taking ownership of, managing and obtaining approvals for all change requests, particularly regarding scope and budget
  • Ensuring that project team is adhering to all standards and processes as defined by clients
  • Planning major project phases and establishing project success factors with input from team leads and senior team members
  • Managing and evaluating team members as well as overseeing additional consultants and subject matter experts (SMEs) as appropriate
  • Prioritizing issues for resolution, hold or escalation

Confidential, Edison, NJ

Lead

Responsibilities:

  • Preparing estimations for new MER s
  • Modifying the existing Cobol/Proc wherever needed
  • Coding new Jobs using JCL.
  • Using NDM transferring mainframe files to other application server
  • Scheduling the jobs using CA7
  • Prepared design documents for new clients data merge
  • Preparing Technical specifications
  • Converting the New client data into the VPAS(Vanguard pension administration system)
  • Debugging the COBOL/DB2/CICS programs which used in batch cycle by using the Endeavor
  • Documented the entire job flow in the system
  • Debugging the COBOL programs which used in batch cycle by using the Endeavor
  • Writing SAS programs wherever needed.
  • Rebuild the TCS4 Region
  • Prepared templates for clarity to maintain release documents
  • Prepared new client acquisition documents for AMTRUST
  • Actively involved in Mercantile, sterling bank acquisition
  • Adding new pensioners name in omnipay as per the sunguard request

Confidential

Sr Consultant

Responsibilities:

  • Writing the new Cobol/Db2 Programs which executes in the Batch cycle
  • Writing the new Cobol/IMS Programs using with TELON.
  • Modifying the existing CICS programs wherever needed.
  • Coding new Jobs using JCL.
  • Debugging the COBOL programs which used in batch cycle by using the Endeavor
  • Enhancing the existing stored procedures
  • Ingres Replication process from production environment to Model office environment
  • Developing the Stored Procedures in DB2 Development center.
  • As an Incident Manager keep tracking of all Confidential application support tickets using tool EARS.
  • Providing continuous support whenever any production job fails. This requires analyzing the problem and giving solutions as soon as possible.
  • Onsite-offshore team coordination
  • By using the Change management tools involved in migrating the components from the non-production region to the Production region.
  • Writing the new Cobol/Db2 Programs which executes in the Batch cycle
  • Involved in migrating the developed code from Non-Production region to the Production region using the change management tool CHANGEMAN
  • Performed the role of production support as primary contact for production jobs
  • Responsible for analysis, design, development and debugging DB2 stored procedures using DB2 Development Center.
  • Created the LLD and technical specs for the new programs
  • Preparing Analysis documents
  • Documented job flows using Microsoft Visio for user community.

Confidential

Team Member

Responsibilities:

  • Gathering the business requirement from the client about the Automobile of the business.
  • Prepared design documents
  • Preparing estimations for new MER s
  • Preparing Analysis documents
  • Onsite-offshore team coordination
  • Enhancing the business logics in the existing Cobol programs.
  • Performance tuning to the long running jobs
  • Writing the new Cobol/Db2/IMS Programs which executes in the Batch cycle
  • Modifying the existing CICS programs wherever needed.
  • Coding new Jobs using JCL.
  • Debugging the COBOL programs which used in batch cycle by using the Endeavor
  • Preparing the Design documents for RM & BK.
  • Writing new COBOL/DB2/VSAM programs
  • Using Teradata utilities to load the tables
  • Preparing weekly status reports

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