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Scrum Master/ Project Manager Resume

SUMMARY:

  • Certified Scrum Master (CSM), Business Analyst and AHM certified IT Professional with 12+ years of Exp with an impressive record of delivering projects as per scheduled deadlines; extending post - implementation and maintenance support to the technical support teams and clients- Highly skilled and successful in coaching, mentoring, and leading technical teams, management and leadership teams in adopting Agile (Scrum, Kanban) methodology and Agile best practices with strong business results.
  • 12 years of experience in IT Industry as Scrum Master, Business Analyst and Software Test Engineer.
  • Mentoring Agile Team/s and provided them guidance in adapting Scrum, Kanban.
  • Planned and facilitated all standard ceremonies and activities (grooming, sprint planning, retrospectives, daily stand-ups, etc.).
  • Performs program management/Scrum Master activities such as chartering, road mapping, user story grooming, iteration planning and retrospectives as well as implementation activities.
  • Have strong knowledge of Agile engineering practices such as Continuous Integration, Automated Testing.
  • Well domain knowledge in Banking and Finance, HealthCare, Life Insurance, Mortgage, Telecom domain.
  • Project Management: Driving all aspects of projects, including project kickoffs, establishing project plans, enlisting and managing work stream owners, conducting stakeholder reviews, providing executive status reports, and conducting lessons learned session.
  • Issue / Escalation management: Tracked, investigated and identified the root cause, address customer complaints regarding quality and the customer experience. Worked cross-functionally to investigate and define root causes to issues as they arise.
  • Utilized standard project management methodology and tools, such as creating and maintaining project plans, keeping fundamental project articles current on assigned projects/programs, managing timelines, monitor project health, reporting corporate status updates and tracking issues
  • Coordinated with product and system owners to formalize requirements and finalize design, leveraging User Stories, Sizing and Planning Poker techniques as needed based on the length of the backlog and priorities.
  • Facilitated scrum events and delivered Product Vision, Road Maps, Backlog, Release Plan, and Iteration Plan.
  • Reported progress to all stakeholders through Sprint/Iteration Burndown chart, RAG analysis and Velocity/Burnup/Control/Cumulative charts, EPIC report, EPIC burndown, Version Report, Release burndown.
  • Worked with the client, Director & Program Managers, other scrum teams across the organization.
  • Advanced analytical and problem-solving skills as well as the ability to communicate ideas and opportunities to stakeholders.
  • Influence stakeholders and decision making.
  • Highly motivated and results-oriented; able to work independently or collaboratively as part of a team to accomplish goals within critical time constraints.
  • Effective communicator with demonstrated ability to interact with groups of people from diverse backgrounds and leadership levels.

ABILITY/ STRENGTH:

  • Excellent verbal, written, facilitation and collaboration communication skills.
  • Excellent problem-solving skills with the ability to work independently to resolve issues in a timely manner, Independent worker, self-starter
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.

TECHNICAL SKILLS:

  • EPICs, User stories, Acceptance Criteria, Sub-tasks, Definition of Done.
  • Backlog Refinement.
  • Sprint Planning.
  • Sprint Review.
  • Sprint Retrospective.
  • Scrum of Scrums.
  • Waterfall, Agile-Scrum, Kanban.
  • Gap Analysis and Impact Ranking.
  • Business Requirements Gathering.
  • Requirements Analysis.
  • Rational Requisite Pro.
  • Atlassian suite of tools - JIRA, Confluence.
  • CA Rally Agile.
  • Quality Assurance
  • UAT (User Acceptance Testing)
  • HP Quality Center, ALM
  • HIPAA X12, ICD 9, ICD 10, Chart Retrieval.
  • MS SQL Server, DB2.
  • C, C++
  • Project Documentation (Business Process Flows, BRD, SRD, Manuals, User Guides, Release Notes)
  • Change Management - Change Control.
  • Content/Document Management - SharePoint
  • MS - Word, Excel, Visio, Power point.

PROFESIONAL EXPERIENCE:

Confidential

Scrum Master/ Project Manager

Responsibilities:

  • Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
  • Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of the major initiatives
  • Coordinate with different application teams also with SIT, UAT, Release Management and Production Support.
  • Conducted user feedback identifying the pain points and developing solutions to improve productivity & Efficiency.
  • Setting up team AGILE tooling and communication platforms. (Scrum boards, etc.)
  • Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
  • Guided the team in building high quality, pleasurable experiences for our customers via following automation, CI/CD practices/processes.
  • Responsible for communication including Status reporting, risk management, escalation, problem solving and in general making sure the project delivery is scheduled and within Scope.
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
  • Assisting with internal and external communication, improving transparency, and radiating information.
  • Experience delivering product under tight timelines and stressful conditions.
  • Working with Product Owners and team members to learn and practice healthy backlog management and prioritization practices
  • Mapping user stories to the product backlog under the Scrum project board, Creating Sprints, Linking stories to the respective sprints in Rally.
  • Encouraged a balanced backlog that delivers valuable features for customers, reduces technical debt, provides business value, and enables product sustainability.
  • Influencing the organization in the removal of organizational impediments and development of healthy Agile practices.
  • Promoted transparency through healthy communications and data integrity.

Confidential

Scrum Master /Team Lead

Responsibilities:

  • Expertise on Agile/SCRUM, Off-shore development projects, Software Development Life Cycle (SDLC).
  • Involved in gathering the requirements from the business and doing the impact analysis for various systems.
  • Responsible for supporting Agile Team/s and provided them guidance in adapting Safe, Scrum
  • Train new team members in Agile principles, scrum processes and helping them transition from waterfall methodology to agile practice s
  • Planning sprint release and making sure team has a clear understanding of sprint goals.
  • Working with Product Owner in finding ways to effectively maintain prioritize the Product backlog and release plan.
  • Facilitated effective and efficient meetings including Agile/Scrum ceremonies - Sprint Planning, Release planning, Daily Scrum, Backlog Grooming, Sprint reviews and Retrospectives.
  • Guided the team in building high quality, pleasurable experiences for our customers via following automation, CI/CD practices/processes.
  • Was involved in member/policy holder to be enrolled in a health plan he/she need to be assigned to a provider (Primary Care Physician) or a provider network.
  • Making sure complacency doesn't set in team, at same time avoiding overcommitting to stakeholders. Initial efforts involved implementation of JIRA-based ticketing system in Operations and Customer Care departments to manage data-related issues raised by partner brands and MLM sales associates then coordinated root cause analysis efforts with service providers/developers.
  • Ensuring Product backlog is of manageable size, preparing Product Release Burndown charts and provide visibility to team impediments/risks and help eliminate them.
  • Lead daily/ weekly stand up/SOS meetings &Iterations with key stakeholders by forming scrum teams, which include direct reports to C level executives.
  • Helping team in self-management by creating artifacts like team task board, sprint Burndown chart
  • Coordinated with other functions and teams in the organization (such as release management, web engineering, etc.) to deliver features continuously to production.
  • Involved in building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving and continuous improvement.
  • Facilitated discussion, decision making, and conflict resolution.
  • Supported and educated the Product Owner/Product Manager, especially on grooming and maintaining the product backlog.
  • Provided all support to the team using a servant leadership style whenever possible, and leading by example.
  • Was involved in member/policy holder to be enrolled in a health plan he/she need to be assigned to a provider (Primary Care Physician) or a provider network.
  • Validated the assigned provider for the provider Network.
  • Validated a claim that consist of provider ID and member ID in addition to other details, so both member and provider system should be tested and ready to use before testing claims system
  • Creating test cases and regression suites using UFT and reporting the automation results.
  • Using UFT Tool performed compiling of class, setting up Selenium, download Java Client Libraries, create a project, creating pom.xml with artifacts and dependencies.
  • Using Jenkins achieved Continues Integration and continues Delivery, performed Background jobs and analyzed the pass or failed criteria in QA Environment.
  • As a Scrum Master, Coordinating with developers and architects for quick resolution of issues/bugs

Environment: Technology: .Net, SQL Server 2005, Win XP Tools: Mercury Quality Center 9.0

Confidential

Business Analyst

Responsibilities:

  • Interacted with and interviewing Business Unit SME’s to gather business requirements for multiple project assignments.
  • Data Mapping, Form Design, Business Rules Development and Testing of PDF forms utilized in a web-based application for collecting client data.
  • Involved in preparation of data request based on the project requirements (Business Requirements, Functional Requirements, Application Design Document Created test data using Vision billing systems based on the project requirements.
  • Documented UAT - Developing and executing detailed test plans.
  • Independently and expertly managed project assignments and deliverables and provide timely communication to stakeholders throughout the project lifecycle for each assignment.
  • Coordinated with external vendors to ensure projects are completed on time
  • Provided ad-hoc data analysis for management and other stakeholders using SQL queries.
  • Utilized appropriate business modeling techniques to represent and graphically depict various activities, processes and data.
  • Analyzed Business Requirements, Functional Requirement & High-level Design documents.
  • Participated in Project Document walkthrough and Review Test Cases in PM meetings.
  • Documented Use Cases, Functional requirements, Screen Specs, and Data Mapping documents and business process flows.
  • Responded to occasional requests for additional off-hour work in the event of an emergency client incident or critical business need.
  • Assisted with test execution defect change tracking.
  • Performed root cause analysis and recommending actions to prevent future occurrences of issues that arise during implementation.
  • Validate data, daily, through cooperation from team members and regular spot checks.
  • Extensively worked on Build verification and validations make sure it works fine.
  • Attended the daily status meetings with the QA team and weekly meetings with Stakeholders and review the Defects with development team & Users.

Environment: Technology: .Net Database: SQL Server 2005

O/S: Win XP Tools: Mercury Quality Center 9.0

Confidential

QA Tester

Responsibilities:

  • Reviewed Detailed Design Specification and Functional Specification documents.
  • Gathering Requirements and Analyzing Requirements.
  • Releasing Siebel based product after thorough verification, validation & testing.
  • Educated clients on all market related theories, including fundamental, technical and behavioral analysis
  • Sourced and maintained client relationships, as well as third party relationships (CPAs, attorneys, bankers and executors) leading to approximately one third of the total firm's assets
  • Created detailed financial goals analysis reports to initiate a unique and comprehensive blueprint for prospective clients
  • Built and implemented personalized asset allocation models to help meet the needs of over 20 clients
  • Design system, system-to-system, performance and/or User Acceptance Tests.
  • Understand and interpret user requirements & develop test scenarios, test cases & test scripts
  • Exposure to Test Automation Framework design and execution for Siebel.
  • Report defects, retest corrections and work with other testers and developers in completing assigned tasks in timely fashion
  • Develop Test Scenarios, Test Cases & Test Scripts.
  • Create/ record automated scripts for performance and load tests
  • Track and report software defects and verify resolved issues
  • Prepared test cases on each scenario based on the Design and Functional Specification Documents.
  • Used the Data Mapped Document to validate that the extracts received from the LRSP Application supports the business requirements.
  • Reported found defects in the application to the developers using JIRA and closed them when fixed.
  • Performed Black box testing on Functionality of the Application.
  • Performed Negative and Positive Testing on the Application.
  • Performed Backend Testing extensively by using SQL Queries.
  • Helped in User Acceptance Testing (UAT) on the application.

Environment: Technology: Siebel Database: SQL Server 2005

O/S: Win XP Tools: Mercury Quality Center 9.0

Confidential

QA Tester

Responsibilities:

  • Analyzed business requirements and module-specific functionalities to identify test requirements for CIGNA
  • Involved in Creating Test Plan and Test Cases for the WellCare integration suite.
  • Associated with the team on Daily Defects status and reported status of defect retest in triage meetings.
  • Conducted Manual Testing for checking the flow of the application functionality.
  • Manually tested each module of the application and verify against expected results.
  • Documented, managed and executed Test Cases manually using HP Quality Center.
  • Created and maintained of Test Reports & Test Data in each environment and specific to integrations.
  • Analyzed the functional requirements and Wrote Test cases for each and every object.
  • Conducted various types of testing like Functionality Testing, GUI Testing, Regression Testing, System Testing and organized Bug report generation.
  • Attended weekly status meeting and provide detailed status report.
  • Checked the data flow from application screens to database and used SQL queries to query the database, perform data integrity testing.
  • Wrote SQL queries to retrieve back-end database values and compared with the data on UI.
  • Accomplished Database Integrity Testing by executing SQL statements.
  • Presented comparison of actual report with the expected values by querying the database.
  • Performed extensive manual testing on critical functionalities of the application.
  • Modified and maintained test cases with changes in application interface and navigation flow.
  • Utilized Quality Center for defect logging, tracking and reporting.
  • Attend daily Scrum meetings to report for status updates, s, concerns and plan for what to do next day.
  • Also worked with offshore Scrum team to knowledge transfer test plans and test execution strategy in QA and integration environments.
  • Involved in End to End manual testing on the Application Payment History and Payment Plan.
  • Developed XML requests for web service testing and performed web service testing for data exchange from within subsystems and tested data integrity across systems.

Environment: SOAP UI, Web Services Utility Tool, XML

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