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Senior Project Manager Resume

Fort Worth, TX

SUMMARY:

20 Years of Hands on Experience Leading Complex Projects and Programs. Building Exceptional Client and Business Relationships up to the Executive Level

AREAS OF STRENGTH:

  • Effective Communication up to the C level Strong Leadership Qualities
  • Complex Project/Program Management Contract Development / Negotiation
  • Effective Requirements Gathering/Adherence Data Integration / API Platform
  • Vendor Partner Management Offshore, Near Shore, Local Proj. Mgt.
  • Change Management Lifecycle Planning Documentation Management
  • Project Portfolio Governance Scope, Schedule & Quality Improvement
  • Effective Status Reporting Strategic Project Plan Development
  • Sales and Client Management Support Risk Identification & Mitigation
  • Human Resources Management PMI Methodology and Tools
  • Effective Project Financial Planning Agile Methodology
  • Traditional and Agile Methodology Experience Practical Problem Solver
  • Training Planning / Management Cross Functional Negotiation & Collaboration

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential, Fort Worth, TX

Responsibilities:

  • Project Portfolio Governance for all areas of service delivery
  • Human Resource Management activities for contractors including time and payroll management
  • Change Management Processes
  • Capture requirements and tasks for multiple projects.
  • Work closely with technical leads to gather requirements and timelines for multiple projects.
  • Develop MS project plans for infrastructure projects.
  • Effectively communicate project expectations to team leads.
  • Implement Facial Recognition security SaaS solution
  • Liaise with other project managers on an ongoing basis.
  • Estimate the resources and participants needed to achieve project goals.
  • Identify personnel requirements for project completion.
  • Set and continually manage project expectations with team members.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Track project milestones and deliverables.
  • Deliver progress reports, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Coach, mentor, motivate and support project team members and influence them to take positive action and accountability for their assigned work.

Confidential, Fort Worth, TX

Senior Project Manager

Responsibilities:

  • Responsible for coordinating various divestiture projects including IAM, Business Continuity/DR and Sample Management. Providing project teams with direction maintaining control of progress, quality and budget.
  • Support creative solutions where 'non - conventional' projects occur. Examples include Divestitures, Site Consolidations.
  • Implemented Global SaaS Sample Management Solution for Alcon reps providing services to healthcare providers.
  • Plans and organizes the project deliverables managing internal and/or external resources to accomplish project tasks.
  • Leads the project team. Assumes responsibility for achieving the project objectives.
  • Manages quality, timeliness and cost of the deliverables.
  • Maintains control over the project's status and budget.
  • Manages stakeholders.
  • Complies to the Novartis project management methodology (ICE) and GxP where applicable.
  • Manage project planning and execution for concurrent, global and complex cross divisional Divestiture projects of category C.
  • Analyze and provide business solutions.
  • Manage cross functional project teams and maintain control of progress, quality and budget.
  • Provide end to end coordination services for divestiture projects, transformations, site consolidations.
  • Manages technical plans provided by CTO GIS Service Areas for multiple global and cross divisional projects from start-up to completion.
  • Lead the matrixed technical project staff and project organization. IT teams being directly managed per project consist of 30 - 60 resources.
  • Provide planning forecasts for projects, ensure actuals are booked on time and a current financial overview is maintained with Program Manager.

Confidential, Fort Worth, TX

Senior Project Manager

Responsibilities:

  • Managed the delivery of a highly complex, international cloud contact system including a business SaaS solution for web analytics tied to ecommerce activities, workforce management, reporting, telecommunication, email, system integration within a highly secure environment.
  • Project Portfolio Governance for all areas of service delivery
  • Built a project management culture at MBFS through the mentoring of other project managers in the organization
  • Change Management Process Management - Benefit Analysis, Prioritization, Back Out Planning, Configuration Management and Standardization of Processes and Procedures
  • Excellent analytical skills as well as the ability to work with multiple stakeholders.
  • Provided input and review to project managers for development of schedule, work breakdown structure, estimates and work packages during the different phases of the project.
  • Ensured accurate project cost reporting. Reconciled EPM project budget with IT and Business Actuals. Oversaw management of scope changes, trends and change notices initiated from project managers.
  • Developed timely, accurate in-depth analysis of project cost and schedule data, provided corrective action recommendations.
  • Collaborated with supporting organizations: Human Resources, Procurement, Controlling, IT, Accounting, Vendor and Supplier management, Contract Management, Coordination of plans and related project activities.
  • Assisted project team members in conflict resolution and facilitation to create consensus and ensure project application of project management processes
  • Excellent verbal, written, presentation and interpersonal communication skills. Development of presentations.
  • Worked with MS Tools: PowerPoint, Word, MS Project, mail and scheduling tools.
  • Project planning and timeline management. Managing a multi-million-dollar supplier related project.
  • CMS management including editing, archiving, publishing and collaboration of project artifacts

Confidential, Fort Worth, TX

Senior Project Executive

Responsibilities:

  • Successfully led cross functional projects and quality improvement initiatives tied to HR, distribution, logistics, customer service, sales and IT areas of business including a large ERP system deployment and workforce management system for Human Resources.
  • Change Management Process Management - Benefit Analysis, Prioritization, Back Out Planning, Configuration Management and Standardization of Processes and Procedures
  • Managed multiple projects concurrently. Led all aspects of a project from scope definition to post completion lessons learned activities.
  • Managed projects from multiple functional areas such as IT, Operations, Finance and Sales.
  • Developed and managed detailed project plans. Monitored project schedules and reported on progress, identified threats to on-time plan completion and implemented planned mitigations as required, monitored and reported budget status, monitored project scope and identified changes to scope.
  • Provided coaching, ensured the project team, business unit(s) and customers understood project plans. Set realistic expectations for successful project delivery, communicated the impact of change
  • Drove internal and external communication including project plans, change management documents and training materials.
  • Influenced executive sponsor(s) and key business leaders to remove project obstacles. Drove change management; influenced others to gain acceptance regarding project objectives and outcome.
  • Mentored 28 cross-functional individuals within the organization that were unfamiliar with project activities and methodologies.
  • Reviewed vendor proposals for feasibility and gap analysis.
  • Assisted in the overall growth of project management disciplines within the company.

Confidential, Irving, TX

Senior Project Manager

Responsibilities:

  • Experienced in SDLC and Agile methodologies
  • Facilitated the definition of project scope, goals and project scheduling
  • Tracked project deliverables using appropriate tools, ensuring projects were delivered on time, on budget while managing to financial forecasts.
  • Developed detailed project plans using MS Project, identified and assembled required resources, assigned individual responsibilities and monitored progress.
  • Determined scope, managed change control, cost estimation/control and conflict resolution for project related issues
  • Ensured a timely completion, estimate duration and develop schedules
  • Experienced in multiple project management methodologies, managing multi-million-dollar projects, global project management, SharePoint, advanced knowledge of MS Project, MS Office, Excel, Visio and Word
  • Advanced understanding of business-related issues that impact projects, project status reporting, presentations, meeting facilitation and stakeholder communication
  • Served as primary point of contact for project related issues
  • Risk analysis, mitigation planning, leading cross- functional project teams, contract development assistance and contract negotiation for vendor management - local / off-shore / near shore

Confidential, DALLAS, TX

Managing Director

Responsibilities:

  • Drove all aspects of practice independently, with guidance from company’s executive management
  • Project Portfolio Governance
  • Change Management Processes
  • Worked with executive management towards overall budget and resource planning efforts
  • Observed and optimized the delivery model of the practice
  • Adhered to existing, repeatable processes and drove new processes towards improved efficiency
  • Developed the practice area team members - lead the project management and technical team towards a center of excellence of high standards
  • Supported sales effort from the front. Supported sales cycle in various capacities i.e. SOW, RFP etc.
  • Served as escalation point for projects
  • Business development activity towards up-sell of additional product and services
  • Working closely with Human Resources to build and grow the team with quality technical resources, project managers and project coordinators as the company grows
  • Tracked to high level of customer satisfaction for customer projects and pilots via customized surveys
  • Worked effectively in cross functional role - provided guidance, support and oversight of various departments
  • Apprised Senior Management of critical and highly visible activities on a regular basis.

Confidential, Dallas, TX

SENIOR PROJECT/PROGRAM MANAGER

Responsibilities:

  • Driven by the customer’s business vision, working to accomplish this through strong leadership and risk management along with prioritizing project deliverables while interfacing with the client in order to make informed decisions.
  • Selected to lead quality improvement initiatives. Managed team efforts effectively implementing client relationship improvement programs for selected accounts. Used a wide variety of tools and methods to improve client satisfaction while building trust and satisfaction at all levels ensuring long-term customer alliances.
  • Change Management Process Management - Benefit Analysis, Prioritization, Back Out Planning, Configuration Management and Standardization of Processes and Procedures
  • Led entire projects for US and Global initiatives for major corporations and organizations consistently provided quality direction at all levels
  • Effectively provided quality leadership at all levels to cross-functional teams while implementing new services for clients. Took primary ownership of each transition and implementation.
  • Developed effective transition project artifacts such as project plan, status reports, action items, issue and risk logs as well as process documentation
  • Successfully delivered complex projects consistently meeting and exceeding client expectations at all levels including at the executive level
  • Driven by the customer’s business vision, working to accomplish this through strong leadership and risk management along with prioritizing project deliverables while interfacing with clients in order to make informed decisions.
  • Assigned as the lead project manager for implementing a business services upgrade to the entire corporation across several lines of business. This implementation involved deploying an integrated customer management SaaS solution in order to consolidate customer data onto a single solution for centralized billing and customer care. By deploying this Clarify system CompuCom was able to improve handling and analysis of contacts from customers, providing a truly differentiated level of service in a competitive marketplace.

Confidential, IRVING, TX

SENIOR PROJECT MANAGER / PMO TEAM LEAD

Responsibilities:

  • Managed enterprise wide projects simultaneously
  • Project Manager for HR SAP deployment for core services such as payroll, recruiting data and training management.
  • Communicated project forecasts, budgets, resource burn rate issues, task slippage, etc. surfacing risks and issues; with the objective of implementing remedial contingencies. Was held accountable for ensuring that project tasks were accomplished to schedule or that appropriate contingencies were implemented
  • Was responsible for driving the overall planning and management to project completion for information technology projects and technical implementations.
  • Regularly supported the Program Management Team, Logistics, Operations Team, Call Center and Vendor Management Team members in developing designs, documentation and maintaining project plans.
  • Managed the scheduling, delegation and monitoring of project tasks and reviewed the completed work of project team members.
  • Led project meetings, document discussions and action items discussions.
  • Ensured that all project documentation was complete, accurate, and current
  • Was responsible for all project communication
  • Ensured that Project Management enterprise standards, guidelines and methodologies were in place and adhered to
  • Managed and reviewed requests for quotes and proposals.
  • Ensured Service Levels were met
  • Was accountable for coaching, developing and managing staff and ensuring IT department HR business practices were effectively used
  • Vendor Management & Contract Negotiation
  • Primary customer point of contact ensuring customer satisfaction and developing relationships to ensure repeat business which affects the overall profitability of the company
  • Successfully delivered complex cross-functional projects consistently meeting and exceeding client expectations at all levels including at the executive level.
  • Successfully implemented several, very complex, multi-million-dollar IT service management projects to steady state
  • Assigned as project manager for implementing SAP and customized functions including HR services, data mining and sales & distribution services including pricing, output, and credit management and cross-functional reports using the standard SAP services. Involved sales processes and delivery systems that were crucial functions in Confidential ’s business services

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