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Senior Scrum Master Resume

Athens, GA

SUMMARY:

Experienced Agile Certified Scrum Master and Technical Project Manager with extensive technical background. Excels at team building, product development and communication with technical and business team members to complete work and resolve impediments effectively using a big picture approach.

TECHNICAL SKILLS:

Development Methodologies (Agile, SCRUM, Kanban, Waterfall, RAD, RUP), Jira, Confluence, Trello, Pivotal Tracker, VersionOne, Targetprocess, Team Foundation Server, Microsoft Team Services, MS Project, MS Office, Visio, Visual Studio.NET, ASP.NET, C#, MVC, Web Services, Windows Server, IIS, SQL Server (including the use of stored procedures, jobs, SSIS, SSRS, ETL, DTS packages, triggers and replication), Subversion, HTML, CSS, Adobe Photoshop, CMS.

PROFESSIONAL EXPERIENCE:

Confidential, Athens, GA

Senior Scrum Master

Responsibilities:

  • Served as Scrum Master for up to 3 Scrum teams.
  • Implemented Kanban structure for System Engineering and Client Success teams.
  • Completed implementation of Pivotal Tracker, provided and rolled out for company wide use.
  • Responsible for facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.
  • Implemented structured Sprint ceremonies and created Sprint calendar of ceremonies.
  • Coached and mentored Sprint teams in Agile methodologies to work toward normalized velocities for predictability.
  • Documented Agile process, as developed organically by team buy - in, to onboard new developers.
  • Aided in removing blockers, impediments and monitored distractions to the team for mitigation.
  • Promoted Agile principles and a culture of transparency and communication among team members.
  • Created and implemented the Agile process utilizing Jira for cross product flexibility as Pivotal Tracker did not meet the needs of the company.
  • Developed dashboards and reports in Jira to radiate team Sprint progress and ongoing velocities.
  • Coached product owners in the creation of user stories and acceptance criteria to provide team with sufficient detail to create and estimate associated tasks.
  • Managed and mentored a junior Scrum Master who was promoted from the Product team.

Confidential, Atlanta, GA

Scrum Master/Senior Technical Project Manager

Responsibilities:

  • Served as Scrum Master for client web site additions and modifications for enterprise hospitality client.
  • Created and implemented the Agile process utilizing JIRA for structure and process flow.
  • Trained and coached product owners in the creation of user stories to provide team with sufficient detail to create and estimate associated tasks.
  • Conducted scrum ceremonies and coordinated follow up efforts as needed.
  • Worked with technical team to resolve any outstanding questions or remove barriers to story and task completion.
  • Responsible for KPIs and maintaining ongoing financial reports based on monthly budget.
  • Developed engagement models to provide a client with a roadmap to bringing web site maintenance and management in-house.

Confidential, Duluth, GA

Scrum Master/Senior Technical Project Manager

Responsibilities:

  • Served as Scrum Master for assigned client implementations and custom development in Scrum of Scrums environment.
  • Managed client-facing projects for implementation of the Confidential p model as either standalone web interfaces or custom integration into enterprise scale customer web sites.
  • Attended and coordinated relevant scrum of scrums ceremonies and removed impediments as needed.
  • Coached Business Analysts in the development and translation of formal requirements into features and user stories for development within an Agile environment.
  • Responsible for client facing Project Kick-Off, Project Charter, Project Plan, Communication Plan and status reporting to stakeholders.
  • Accountability for P&L regarding each customer implementation effort.
  • Served as a technical resource during both solution development and implementation to respond to customer questions pertaining to implementation, system integration and web service access.
  • Collaborated with Solution Architects to define statements of work, architectural and integration definitions.
  • Aided in the implementation of client-facing Project Management practices while internally utilizing Scrum methodology.

Confidential, Atlanta, GA

Director, Technical Services

Responsibilities:

  • Responsible for all aspects related to new client on-boarding and enhancements in a SaaS environment.
  • Coached product owners regarding the creation of user stories to fulfill client needs.
  • Served as technical resource for client integrations including SSO, API and automated reporting.
  • Documented and revised implementation processes to reduce time and labor for client on-boarding.
  • Consulted with clients to create architecture and requirements for client custom development efforts.
  • Worked directly with technical team, within an Agile/Scrum environment, to identify inefficiencies and enhance administrative functionality.
  • Collaborated with Product Line Management, Client Services, Development and R&D teams to formulate practical strategies to meet client needs.

Confidential, Tucker, GA

Scrum Master/Technical Project Manager

Responsibilities:

  • Aided in the initial implementation of Agile in a traditional Waterfall environment.
  • Worked with both internal and external customers to gather technical requirements for new products, enhancements, all R&D efforts and translated to user stories utilizing Greenhopper.
  • Conducted initial implementation of Scrum ceremonies.
  • Interfaced with sales staff to analyze technical requirements for RFI and RFPs to propose technical solutions and strategies for online applications promoting energy efficiency or enhancements to current products.
  • Managed all aspects including providing project scope/cost, budget planning, communicating project status, prioritizing & mitigating risk, and resolution of complex issues.
  • Aided in the design of Project Management practices, within an Agile/Scrum environment, to insure SDLC was properly followed.
  • Implemented program and operational metrics across all aspects of a given project and applied metrics for reporting, issue identification, process improvement, and solution development.
  • Worked with internal and external resources to shepherd all aspects of the UAT processes.
  • Maintained and developed new code for commercial and residential online energy efficiency and auditing products using ASP.NET in C# and SQL within an Agile/Scrum environment.
  • Developed and performed trouble shooting of web services and interfaces, developed on multiple client platforms and languages, to support importation client billing and meter data.
  • Created efficient and flexible architecture to support importing Smart Grid meter data from large utility clients.
  • Worked directly with software architect to design and implement efficient and normalized databases for data warehousing and application enhancement.
  • Served as DBA to manage and maintain databases using SQL Server including installation, permissions, troubleshooting, deployment, capacity planning and implementing backup strategy.
  • Responsible for developing both application and database change management in development, staging and production environments.

Confidential, Atlanta, GA

Senior Developer

Responsibilities:

  • Responsible for converting existing ASP applications to ASP.NET using Visual Studio.
  • Gathered requirements from stakeholders regarding defects and enhancements to perform technical analysis of work effort.
  • Enhanced and maintained franchisee dashboard application using ASP and ASP.NET in VB.NET.
  • Managed and maintain dashboard and data import databases using SQL Server.
  • Designed ETL process, using SSIS, to efficiently import customer stay data from over 400 hotels across 5 brands to replace VB and SQL Job based solution.
  • Responsible for troubleshooting and resolving database and application issues.

Confidential, Atlanta, GA

Senior Developer/Analyst - Technical Lead

Responsibilities:

  • Managed and mentored 5 .NET web developers regarding coding best practices, security, database design and implementation, release processes and technical documentation.
  • Maintained and created additional functionality to the Epidemic Information Exchange, a secure CDC mission critical alerting web application, using ASP, ASP.NET, XML and SQL Server.
  • Managed and maintained SQL databases including installation, permissions, troubleshooting, deployment, capacity planning and implementing backup strategy.
  • Installed, configured, and secured IIS and SQL Server in production, staging and development environments.
  • Served as the CDC Technical Steward for application and server environment.
  • Designed ETL process to import data from both internal and external resources to generate alert notifications.
  • Implemented SSRS and created query driven reports for statistical analysis.

Confidential, Duluth, GA

Intranet Application Developer - Team Lead

Responsibilities:

  • Developed Full Systems Development Life Cycle Intranet solutions for internal business needs.
  • Actualized functionality with Classic ASP, JavaScript, XML and COM+ components.
  • Created and designed databases utilizing Microsoft SQL Server with stored procedures.
  • Consulted with internal departments to determine design and requirements.

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