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Sr. Project Manager Resume

SUMMARY:

  • For nearly 20 years, I have successfully managed projects deploying and implementing an array of solutions in Telecommunications, Network and Infrastructure developments.
  • My accountability for Project budgets range from $100K to exceeding $100M; Additional responsibilities include Resource allocation, Time and Cost Forecasting, Earned Value Reconciliation. An important part in my management style is to plan for Risk early in the initiation/planning phase and to create Risk Mitigation plans and Risk Responses.
  • I have authored SOWs, created and ranked procurements (RFP/RFI/RTB/RFQ, etc.)
  • Supervised project teams of 30+ project team members globally, including Vendor Management.
  • My interpersonal skills in Communication, Listening and negotiation gives me the lead to effectively Manage Stakeholders. Other leading skills I bring to your organization include Problem - solving to resolve conflicts and ambiguity.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

  • Oversee and sign-off of on the System Security Plan SSP document, on a FISMA Moderate implementation; this included over 100 security controls in accordance to the NIST SP 800-*
  • Manage UC Vendor, Avaya, to deploy 6,500+ users to a new VoIP platform
  • Analyze 9,000 telephony records for porting or migration
  • Obtain utilization bandwidth needs for ordering circuits
  • Gather concurrent call volumes on MPLS and Quality of Service (QoS) requirements to support calls across the network
  • Ensure proper hardening of Avaya systems are applied before implementation
  • Manage security team to remediate findings from NRC’s Vulnerability Assessment
  • Adhere to ISSO instructions provided from Security Risk Assessment SRA to obtain ATO (Authorization to Operate)
  • Work with Verizon Solution Engineer(s) to order, install, PIT test and activate enterprise SIP hub and multiple remotes
  • Schedule project meetings and daily stand-ups to coordinate workstreams across project team, Avaya and 3rd party vendors

Deputy Program Manager

Confidential

Responsibilities:

  • Accountable for updates to the System Security Plan SSP as new services are implemented onto the network or into the infrastructure
  • Report Intrustion Detection System (IDS) findings and use Intrusion Prevention Systems (Palo Alto Network, CheckPoint and Cisco FirePower Next-Generation IPS) software tools.
  • Multi-tasked and handled a portfolio of projects simultaneously
  • Managed team of 23 engineers, 2 Project Managers and Vendors as the Deputy Program Manager to the PM.
  • Provided management of contract negotiations and company representation with customers and subcontractors as required.
  • Managed Vendors and Contractors to implement projects with 3rd-Party solutions (i.e. Palo Alto, Fourscout, Cisco and others)
  • Liaison for suppliers, Agency executives, cross-departmental agencies on day to day operations and program statuses
  • Completed infrastructure and Networking projects: Private IP, IPv6 upgrades, Datacenter Power Consumption Upgrade, SolarWinds Monitoring system Upgrade,
  • Oversaw Service Desk for telephony changes, user account lock-outs, MACD orders, and enterprise system/service upgrades
  • Investigated security vulnerabilities on Cisco datacenter equipment for patches
  • Manage IP addresses, circuits, web content filtering, IDS intrusion detection system, IPS intrusion prevention systems, cabling types, router/switches and endpoint detection.

Confidential

Deputy Program Manager

Responsibilities:

  • Supervise a team of 13 Project Managers and Project Coordinators who implement 100s of Network changes, additions and migrations
  • Engage Engineering resources for configuration and diagrams to implement change request
  • Support Network Operations Center NOC on Firewall, DNS, Routing/Switching and other tasks
  • Handle escalations from DHS Agencies for Project Managers as needed
  • Create Weekly and Monthly Status reports to Federal Leads and Prime Contractor on overall program and project performance and planning
  • Provide assistance and backup to the PMO Program Manager

Confidential

Expert Project Manager

Responsibilities:

  • Project Manager of 2 high-profile Governor’s initiative projects - Virtual Hearing Center and Paid Family Leave
  • Track Telepresence Orders and Installations of Cisco MX Series Telepresence equipment
  • Estimate and Reconcile Budget for $10M+ by collecting Labor hours, Hardware, Software and other Costs for a Collaboration Meeting Room (CMR) Project that will virtualize hearings
  • Collect business and technical requirements during discovery to produce Project Scope document and to Create WBS
  • Identify and Mitigate Risk
  • Escalate High Impact Issues to Executives for Resolution
  • Develop project activities, durations and dependencies to build Work Breakdown Structure
  • Plan Project LifeCycles Initiation, Planning, Discovery, Design, Development, Quality Assurance and Testing, Deployment, Support and Closing Phases
  • Communicate Project Status to State Agency and to State Cluster C-Level Executives
  • Engage Team Resources for project statuses, Issues and Risk discussions (Network, Middleware (ECM/FileNet, BizTalk, etc.), Database, Storage, .Net Developers, I.T. Security, and Quality/Testing teams
  • Conduct Vendor Management with Cisco for it’s Collaboration Meeting Room (CMR) roll-out; Cisco Reseller and Installation Services
  • Host Online Meeting sessions using Cisco WebEX
  • Prepare for Project Implementation and Operations Support post-implementation

Confidential

Infrastructure Project Manager

Responsibilities:

  • Collect Labor hours, hardware, software, licenses and decommissioning COSTS for estimating project budgets
  • Procure materials and SOW with Vendors (Cisco, Verizon, CDW, WWT, Advizex, more)
  • Forecast monthly Capital and Expense budget for activities - planned and completed - based on gathered ROM estimates collected; using reconciliation to identify anomalies in forecast vs. actuals
  • Interface with all Business and I.T. areas of medium-large projects; manage cross-functional departments
  • Acquire Team Resources and Coordinate Shared Service Areas in Network, Data, Firewall/Load Balancing, Middleware (MFT, Message Broker, MQT, ETL, etc.), Servers, Storage, Backup, Telcom, vCore, Data Center Operations, I.T. Security, and Quality/Testing teams
  • Prioritize multiple tasks while meeting deadlines and other constraints (resources, Vendors, Budget and other)
  • Communicate Project Status Reports to Stakeholders, team and Leadership via weekly updates using Project Online Office 365
  • Obtain Quotes from Vendors, Request Purchase Orders in ServiceNow, Confirms Vendor’s completed SOW or equipment received with Goods Receipts in FSP SAP Financial tool,
  • Present the State of the Project, the Objectives and the Business 9Rs for Enterprise approval; progress to next project stage (Phase Gate process)..
  • Integrate PMO processes with a newly acquired Merger & Acquisition company into the Cardinal best-practices
  • Use Lync Meeting and Lync Softphone - VoIP for scheduling and conducting online meetings
  • Develop detailed work plans, schedules, project estimates; identify predecessors, dependencies, critical path activities, leads and lags using Project Pro 2013
  • Create and manage SharePoint Project Sites for document repository
  • Manage CAP/EXP Task buckets in Service Now for team resources to bill project hours in the correct waterfall phase of the projects (Define Concept, Initiate, Planning, Define Details, Design Solution, Develop/Build Solution, Testing/Quality, Deployment, Close)
  • Columbus Metropolitan Library System www.columbuslibrary.org
  • Manage multiple projects (10+) concurrently for Central Ohio’s largest library system of over 21 Branch offices, 1 Operations Center and 1 Warehouse
  • Oversee a team of 6 System and Network Administrators, and 2 Service Desk Supervisors in the project task assignments
  • Gather requirements and design for Cisco Confidential deployment for 13 Library locations
  • Govern Vendors on a recurring basis to develop schedule and monitor contracts that the agreed upon Statement of Work (SOW) and work being completed is in alignment
  • Write Request for Proposals (RFP); proof and edit to be sent to Procurement Specialist for final posting to public Open Bidding site
  • Review Bids submitted to score responses using the Bid Evaluation process for ing contracts for I.T. work
  • Complete Government E-Rate program (Universal Service Administrative Center) Service request by the annual submission deadlines for FY14 FCC Form 470 and FCC Form 471;this is a discount program by the US Government to Libraries and Schools for technology improvements in the organizations Circuits, Internet, Telecommunication and Wireless
  • Schedule Project Plan, Resources and timeline (WBS) from initiation to implementation, meeting timeline objectives 87% completion on time.
  • Monitor and Mitigate Project Risks by conducting Risk Reviews and Analysis throughout the lifecycle of the project
  • Track Issues until resolution, during Execution phases and Track Defects until determined closed or deferred for a fix in a later release, during the validation phases
  • Communicate written and verbal project status to C-Levels and executive management weekly
  • Lead Weekly Project meetings with cross-departmental project Teams for Status updates, Issues, Action Items and task dependencies
  • Maintain tactical (day-to-day) management of global project operations across departments, regions, zones and business units
  • Manage Cross-functional teams to deliver in the scope and quality of work, within budget and on schedule - using Project Management's triple constraint
  • Plan, Monitor and Oversee Systems project completion of procedural, operational, infrastructure and software development of Confidential UC platform using UCM, Presence, Paging and E911 setup for alerting building security
  • Communicate project performance briefings to Executives, Stakeholders, Business partners, Sponsors, Program Manager and Project Management Office PMO | Externals/Vendors (if appropriate)
  • Lead a team of 40+ Core Project and Project Team Members (Business Analyst, Technical Analyst, Test Analyst, Communication Analyst, TMO, Script designers, UAT/ETE Testers, coordinator, Script Manager, Business Architecture, WorkForce Management Leads, deployment PM, Business PM, Planners, Trainers, Developers, Technical Services Specialists, software Support, etc.)
  • Develop task durations to determine the Cost baseline used in the Budget forecasted for Project Completion - several $1M+ projects managed
  • Deployed to over 3,000 end-users in 14 Business Units, using iterative development into 8 phases - using AGILE methodology
  • Lead teams through phases of Requirements and Design, Development, Development Testing, Simulated Production, Universal Acceptance Testing, End-to-End Testing, Production Check-out, Business Check-out,
  • Follow the Waterfall approach in the Software Development Life Cycle (SDLC) to implement the web-service used for automatic e-mail generation surveys from calls made into a specific business unit
  • Calculate funding projections based on PM industry measurables (earned value, resource allocations, approved change records)
  • Identify and accept or mitigate any solution gaps and Risks Risk Management in the implementation from current state Avaya lines to the Cisco digital Unified Communication (UC) platform
  • Develop timeline of activities and delegate ownership of tasks to subject matter experts
  • Design Call Scripts, Skill Groups, Media files, etc. in VISIO for the build of Contact Center Interactive Voice Response IVR prompts, Hunt Groups, Call Pick up Groups and Coverage Paths
  • Ensure successful completion of project in accordance with authorized project charter and transition ownership of new technology to the customer after implementation
  • Use State Farm's preferred methodology of SCRUM, Waterfall approach (Planning, Requirements, Design, Development, Validation and Implementation) in project lifecycle from inception to implementation
  • Perform project-level distribution of information, status reporting, change control submission/approvals, issue resolution, risk assessments and defect tracking
  • Adhere to project management industry-wide guide provided by the Project Management Institute's PMI ® PMBOK in standards that establish guidelines and in processes; adhere to Project Management Institute Code of Ethics and Professional Conduct in my day to day management responsibilities
  • Empower team members by fostering an environment of learning, collaboration and mutual respect
  • Monitor and measure project metrics such as schedule performance and cost efficiency (SPI & CPI)
  • Create Work Breakdown Structure (WBS) using PRIMARVERA for creating deliverables,, PAR (people allocation request) for project resources and,, capturing percent-complete for analysis and reporting
  • Assign project task to external respective work groups (i.e. Cisco Gateway, Local Exchange Carriers LEC, Security, etc.)
  • Work with Off-Shore personnel on assigned responsibilities
  • Identify and make provisions for Business Continuity and Disaster Recovery Plans for each business unit migrating to the new UC technology
  • Hand-off work packages to cross-dependency projects that complete other efforts of implementation (i.e. deployment, infrastructure, Cisco Server, Cisco Gateway vendors)
  • Hold weekly meetings with Project Team to discuss all related project progress, changes, milestones, Risks, Action items and Next Steps

Confidential

Expert Project Manager

Responsibilities:

  • Provided Project Management Leadership, expertise and support for assigned projects in the field of collection systems, billing and invoicing
  • Developed detailed project plans and schedules for assigned projects
  • Identified and Manage Risk, Risk Mitigation strategies and Dependencies for cross-functional projects
  • Map out process flows and implement improved process using the DMAIC model (Define Measure Analyzed Improve Control) using the Six Sigma Methodologies
  • Facilitated project status updates to key stakeholders
  • Provided Cross-functional communication to other Regions, Organizations and work groups that are resources in project completion
  • Created report status and metric reporting using project management software, MS Project, Visio
  • Managed Capital Allocation Reports (CARs) to Purchase Orders (POs) to Invoice Billing to payments in Oracle
  • Scheduled dates for billing system cut-overs

Confidential

Project Manager

Responsibilities:

  • Project Managed the Tier 3 aspects of all telecommunication requirements for Confidential HeadQuarters and 11 Field Offices across the country (phones, voice mail, conferencing, LAN, order requests, troubles outages and installations) that improve the efficacy of the service center representative team and improve overall customer service levels
  • Experienced in troubleshooting multiple line Private Branch Exchange (PBX), Digital Subscriber Lines (DSL), Integrated Services Digital Network (ISDN) and it’s home based level Basic Rate Interface (BRI) and it’s large enterprise level Primary Rate Interface (PRI)
  • Developed and Managed the project plan of 11 off site Confidential sites on operational readiness to effectively assume ownership of new lines and Voice Mail systems efficiently
  • Performed Risk Analysis on cut-over projects to identify potential weaknesses, threats that could affect the project schedule or affect the Cost Performance baseline
  • Managed Voice and Video project deliverables and Scope requirements to meet time and budget quotas.
  • Responsible for issue resolution and monitored trouble tickets assigned to the TSOC (Telephone Services and Operation Center) from the HEAT system
  • Managed and Evaluated Resources to Project Plan - defining the roles and expectations of 7 Senior Communication Analysts, 1 Billing Specialist and 1 Quality Assurance Manager to maintain continuity, control project scope slippage and define processes in day-to-day operations
  • Served as Subject Matter Expert (SME) for escalations for project implementations and for Tier II Helpdesk issues
  • Handled any telecom chargebacks due to equipment, long distance rates, international wireless charges, outages, billable work hours, infrastructure, tariff regulations and overbilling.
  • Ordered government services and products in adherence to WITS2001/3 ( W ashington I nteragency T elecommunications S ystem) contract between Verizon and GSA serving Federal agencies in the NCR..
  • Project Liaison between the client (GAO) and AT&T, Sprint/Nextel and other Local Exchange Carriers (LEC) in GAO field offices to be a one-for-all Telecom support team to the client
  • Managed Verizon Wireless Activations, Billing, Servicing and Global Support on all Cellular phones, Broadband Air Cards and BlackBerry devices
  • Maintained Voice Platform for Avaya Communications Manager PBX switches and Modular Messaging voice mail for over 3,000 lines
  • Worked across functional teams and created a sense of urgency to resolve user issues within the agreed upon Service Level Agreements (SLA)
  • Monitored work flow of 50+ daily ticket assignments in an ongoing effort to maintain above a 97% SLA (service level agreement)
  • Tracked project dependencies to ensure tasks, milestones, and budgeting were met within schedule using MS PROJECT and MS SHAREPOINT
  • Reviewed outgoing correspondences, Statement of Work (SOW) documents and Service Level Agreements (SLA) for accuracy in context, spelling and grammar
  • Responded on technical inquiries related to administrative and operational matters to include data analysis results to GAO Management and Executives; identifying cost savings, service levels and performance trends and/or anomalies
  • Briefed Senior Executives of Confidential and Senior Executive Servicer of Confidential on Supervisor’s views on issues facing the organization

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