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Project Manager Resume

SUMMARY:

  • Dedicated and self - motivated professional offering an impressive educational background in Business Management and Operations, with 20 years of extensive business experience.
  • 6+ years of Project Management Experience.
  • This includes developing project plans, creating and managing timelines, implementing and conducting weekly meetings and managing external vendors and internal resources.
  • Has been responsible for full project life cycle from initiation through close out.
  • This includes managing the scope, time, cost quality, communications, risk and procurement.
  • Utilized MS Project and MS SharePoint to manage project communication and documentation.
  • Was Process Project Manager Confidential .
  • Oversaw the research and provide agent coaching when processes are not followed correctly; Oversaw the research of process call analysis.
  • As Operations Project Manager Confidential, maintained a thorough understanding of all internal processes and systems within the department and how they can affect other areas within the company.
  • Outstanding interpersonal, communication and organizational skills, written and verbal. Able to work well both independently and as a productive member of the team.
  • Excellent time management, execution, tracking, analytical, and critical thinking skills. Remarkable skill Confidential organizing work and resolving problems that arise in day-to-day activities

TECHNICAL SKILLS:

Technical: MS Office Suite, Jira, MS SharePoint, Salesforce, PeopleSoft, SAP

Functional: Project Management, Customer Success/Onboarding, Remote Diagnostics/Predictive Analysis, Process Improvement/Optimization, Digital Transformation/Business Development, Application/Systems Implementation, Instruction & Support

Methodologies: Waterfall, Agile

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager (Business Operations)

  • Managed assigned projects from inception to completion, ensuring that all activities, including contracting, RF design, product/equipment ordering, permitting regulatory, construction, optimization, site acquisition, close-out, and hand-off to ops are effectively and efficiently coordinated and completed on time within budget and in accordance with the underlying contract.
  • Managed all external vendors necessary for timely completion and within budget.
  • Developed accurate project plan and budget for all assigned projects, modify as needed and direct close-out of completed jobs including the receipt of all required documentation.
  • Led internal and external deployment meetings with other managers and team members to review the status of each job and implement changes as necessary to ensure timely project completion.
  • Attended customer deployment meetings to provide customer with comprehensive job status reports and resolve any conflicts or issues that arise.
  • Ensured accurate and complete files are maintained for projects and appropriate close-out documents are distributed in a timely manner in accordance with corporate and customer standards.
  • Ensured that all jobs are maintained in a project tracking system with complete accuracy.

Confidential

Business Process/Project Manager

  • Worked to ensure that process outcomes were in harmony with strategic goals.
  • Worked collaboratively across all departments to help improve the management of business processes.
  • Conducted and attended conference calls with various Confidential alliances as it concerns the business processes of Clover.
  • Oversaw the research and provide agent coaching when processes are not followed correctly; Oversaw the research of process call analysis.
  • Created, managed, and maintained the process for Clover App Market billing.
  • Negotiated with Confidential partners and stakeholders to gain agreement on policy and procedures.
  • Identified opportunities of improvement and implement improvements based on metrics and feedback.
  • Met and interviewed with subject matter experts to discuss content and methodology.
  • Led the facilitation and coordination of cross-functional change initiatives.
  • Effectively communicated program and project status to multiple stakeholders including Sr. Management.

Business Operations/Project Manager

  • Oversaw the day to day functions of call center departments.
  • Responsible for managing a staff of 10-15 exempt, and 75-100 non-exempt employees by providing necessary coaching and leadership for the team to deliver a world class customer experience
  • Communicated the status of key performance indicators, goals and objectives to the Sr. leaders on a regular basis.
  • Maintained a presence in the contact center by touching base with every employee on a daily basis, addressing questions, and resolving issues.
  • Assisted in the preparation of annual property budgets, reforecasts and other financial planning.
  • Ensured that the company met the highest service standards in accordance with company needs and service procedures.
  • Maintained a thorough understanding of all internal processes and systems within the department and how they can affect other areas within the company.
  • Managed staffing schedule and make necessary adjustments to handle call/email volume volatility.
  • Assured Company policies and standard operating procedures were being followed.

Confidential

Branch Sales Coach/Trainer

  • Hired, trained, and supervised members of the sales and customer service department.
  • Allocated areas to sales representatives.
  • Performed in-depth sales analysis data from CRM.
  • Developed sales strategies and assisted with setting sales targets.
  • Monitored the branch’s performance while motivating employees’ targets.
  • Worked closely with managers in other departments, on updating policies and procedures for client services. Trained and supervised other support staff in relations.

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