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Scrum Master/interactions Analyst Resume

Cranston, RI


  • Served as Scrum Master/Interactions Analyst for the Transformation and Portfolio Delivery office.
  • Over 15 years of Web development, content management, application, and database support experience
  • Served as team lead for managing all Web application content updates, deployments, and production level support
  • Possess a clear understanding of gathering and defining business requirements and the ability to develop technical solutions to best meet the needs of business users
  • Consistently met critical business life cycle and project deadlines
  • Strong customer technical/application support experience


Scrum Master, Agile Scrum, CSM, Scrum, Atlassian JIRA, HP Teamsite/Livesite , JSON, Classic ASP, VBScript, JavaScript, HTML, CSS, ASP.NET, C#, SQL, PL/SQL, Oracle RDBMS, SQL Navigator, M icro soft Visual Studio, MS Visual Source Safe, MS Team Foundation Server , SQL Server Reporting Services, MS Office, MS SharePoint, Gammadyne Mailer


Confidential, Cranston, RI

Scrum Master/Interactions Analyst

  • Successfully led the Customer Profitability Reporting (CPR) team in delivering a new data revenue reporting dashboard to a Production environment where the system is now actively used by Portfolio and Relationship Managers throughout Commercial Banking
  • Facilitated Scrum ceremonies, such as daily stand - up meetings, Sprint Planning sessions, Sprint Retrospectives, Sprint Demos, and Production release planning
  • Provided support to teams by minimizing distractions and removing impediments during sprints
  • Collaborated with the Product Owner to review and refine user stories and prioritize the backlog based on stakeholder input
  • Scheduled and conducted weekend Production implementation releases with on-shore and off-shore teams
  • Assisted the Senior Scrum Master and Project Analyst in forecasting project financials, extending project resources demand, and delivering key stakeholder high level project status summaries
  • Reported relevant Agile metrics including burn down charts and team velocity
  • Worked with the PMO office to execute key project milestones and deliver final project completion reports including project acceptance and established lessons learned

Confidential, Cranston, RI

Web Content Developer

  • Provide on-site consulting services as a Web Content Developer to Citizens Bank
  • Assist with the successful implementation of the Citizensbank.com Redesign project meeting all go-live target dates
  • Work with the Web Content Publishing Team to perform content updates to the Citizensbank.com website using HP Teamsite/Livesite content management system (CMS)
  • Work with the Digital Marketing Business Line team to ensure accurate development work and publish web content efficiently
  • Maintain proper documentation and approval tracking using JIRA/Project Analysis Control System (PACS) queue to track project iterations, service requests, request status, and approvals
  • Responsible for accurate CMS deployments to a QA and Production environment

Confidential, Tallahassee, FL

Web Systems Project Analyst/Programmer

  • Worked closely with Office of Student Financial Assistance business user team to gather and develop requirements for Web content updates, troubleshoot Web related issues, and provide technical solutions and assistance
  • Responsible for Web application front end content, layout, and functionality changes using HTML, CSS, and JavaScript
  • Responsible for accurate version control of all changes made to Web application project files, and the deployment and verification of application project changes to a test and production environment
  • Gathered and defined detailed design specifications from business requirements, documented application change modifications, and conducted unit and user acceptance testing following an Information Systems Development Methodology (ISDM)
  • Assisted with the design, testing, and implementation of converting existing Web application Classic ASP Web login pages to a single sign on strong password security system using ASP.NET 4.5 and C#

Confidential, Tallahassee, FL

Web Computer Programmer Analyst II

  • Assisted with the conversion and QA testing of legacy internal customer service forms to Web applications using ASP.NET 2.0
  • Optimized Web application pages to run more efficiently by converting backend logic to use Oracle SQL stored procedures
  • Developed and maintained an online documentation user guide for customer staff using ASP.NET 2.0 and MS SharePoint
  • Supported application correspondence letter and email reports using SQL Server Reporting Services and Gammadyne Mailer

Confidential, Tallahassee, FL

Web Computer Programmer Analyst I

  • Worked with the project administrator and programmer team to develop, enhance, support, and deploy Web applications for the Office of Student Financial Assistance online application using Classic ASP, Oracle SQL, VBScript, HTML, and JavaScript
  • Track and document application issues and user approved change requests using a Service Request Management System
  • Analyze and troubleshoot data issues in the Oracle database and write backend SQL statements to update data as needed

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