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Senior Project Manager Resume

SUMMARY:

  • 10+ years in Mobile & retail banking, Cards, Financial at TD, Confidential and Manulife.
  • Expertise in FINTRAC, KYC FSA, SOX, PCI, FATCA, Norkom for AML and regulatory compliance
  • 25 years expertise in P&C, Insurance, and Health care products with Confidential, CGI, AVIVA, GORE Mutual, Economical, MTO, ALLSTATE, PILOT, ALLIANZ, WAWANESA, PAFCO
  • Expertise in FileNet CE5, PE5, ECM, e - Forms, ESB, API, PEGA, Kofax, RightFax, Tivoli, Datamart, Data warehousing, SCCM, QA Test and performance strategies
  • 18+ years managing complex projects successfully $100,000 to 100million+ dollars.
  • 10+ years in Financial Planning, Wealth management/banking with top qualifications
  • Involved with the Ministry of Transportation (MTO) to design/build/implement a very complex flow of MVR data (message switching) between MTO and 1000+ multi CGI online users. This was extended to Alberta, NB, NS, NF, PEI and Quebec.
  • PMLC, SDLC, PEGA; Clarity, Planview, MS Project, Agile; Water Fall, Office 365, ITSM. Hadoop, Big Data, MapReduce, HDFC, Cloud (AWS and AZURE)

SOFT SKILLS:

  • Conversions, database ETL, application consolidation, change management
  • 20+ years expertise in MS Office, MS Project, Lotus Notes, Visio, SharePoint
  • Excellent negotiation and communication skills. Ability to manage and resolve conflicts. Lead project teams; oriented; Client service focus; Problem solving; Analytical abilities; Relationship management; Adaptability; Autonomy & Self-management; Resourceful; Flexible & dependable; Confident; ethical
  • Strong business acumen & effective teamwork skills for Program/Project objectives.
  • Excellent time management, effective communication and high degree of accuracy
  • Multi-tasking skills; software application development and work well under pressure
  • Solid leadership skills. Maintain positive attitude during periods of ambiguity.
  • Provide guidance, direction, motivation and mentorship to project team members.
  • Solid stakeholder and vendor management skills. Demonstrated ability to build and maintain relationships and to understand and react to stakeholder expectations.
  • Ethical, results oriented, analytical, empowered, self-managed, competent, flexible
  • Long Term planning for TPR Model to include Hadoop, future Vision and Strategy

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

Responsibilities:

  • Managed multiple projects in hybrid mode (Waterfall and Agile) for Credit cards
  • Regulatory changes for Clear Communication Portfolio (CCP). Changed Disclosures, Notifications, Terms & Conditions to comply with clear communication requirements for customers.
  • Used Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing. Agile space: Scrum, Sprint, Kanban, Crystal, and FDD
  • Jira, Clarity, Book of Work (BoW), Confluence,
  • Resource, Vendor and Stakeholder management; Steering committee reporting.
  • Coordinated Digital banking changes with 50+ resources, 30MM budget
  • Technical solution for XML, SOAP-UI, API, ETL, SQL, and Data transformation.

Senior Project Manager

Confidential

Responsibilities:

  • Strategic Negotiations for Confidential Mobile Digital banking solution.
  • Modernization of the Mobile Banking Application with features such as Sweep and Community profit share. Checking, Personal savings and Investment accounts.
  • Designed data warehouse model conceptually for Hadoop for the purpose of Analytics and Scenario building for AML (Norkom) and FINTRAC compliance.
  • Utilized Cloud AWS, and integrated Web GIS, GIS in mobility solution for user login to detect fraud with 3rd party vendor services. Utilized SAP, CIM, OSB (Oracle Service Bus), SOA for GIS ERP integration. SOAP, REST, API, XML and ETL tools.
  • Infrastructure upgraded to facilitate additional NAS, SAN, Server capabilities
  • Data scope primarily targeted to manage customer transactions. Created alerts for Case Management using Norkom for AML. ERP PM for EPMO Project governance
  • Managed application development and deliverables with 3rd party vendors; SDLC
  • Daily status meeting with C-Level executives. Weekly meetings with stakeholders and Steering Committee.
  • Facilitated business case to approved processes; Managed Change Management.
  • Provided consultancy and input into the QA test cases, test strategy and designed test plans at the unit, application, and application system level during SIT and UAT testing. Managed defects and Triage sessions during QA and UAT/SDLC cycles
  • Approved T&C’s of the contracts - expenses, deliverables.
  • Hands on application development with IT, business and vendors and developed 50+ APIs for mobile banking using SQL, Java, PCI compliant Payment application with features as: Login, PVQ, Deposits, Credit Card, Payments, ACH, SWIFT, Interac, TSYS, e-TRANSFER, Wire Payments, MAESTRO, Error Code Handling, Card issuance and maintenance, P2P transfers, FX rates and AML and FINTRAC compliance, ATM locations, Interchange Fees, Statements, Tax Receipts etc.
  • Utilized SWIFT for settling international money Payment transfers embedded with Norkom for AML. Monitored daily and monthly NET settlement reports with Risk and Compliance.
  • Systems integration and complex technological migrations; Metadata and Taxonomy changes in multiple applications with multiple vendors. Applied Rigid Security Authentication, Identification and Verification-PVQ. Crypto HSM Key management.
  • Worked with Risk & Compliance teams to complete the contractual agreements.
  • Worked with vendors deliverables on Linux, Redhat and Windows platforms.
  • Managed Program budget of $15+ million and teams in multiple geography.

Tools: Agile, Software application development, Change Management, Clarity, API, OKTA, ERP Clarizen, Spring CM, Skype, Office 365, MS Office, MS Project, EVM, FileShare, ServiceNow, Active Directory, Confluence, JIRA

Senior Project Manager

Confidential

Responsibilities:

  • Finalized MSA to insource vendor; Negotiated SOW, contract and TOM deliverables.
  • Modernized legacy based application to modern state eliminating a lot of manual intervention - saving 6 FTE and faster throughput with accurate results.
  • Managed RFP, SOW and business cases with program vendors as outlined in RFQ
  • Managed vendor billing, performance and negotiated SLA and change requests
  • Insourced vendors; outsourced ETL project tasks; insources completed tasks for future maintenance and enhancements using Oracle and SQL.
  • Established ERP Contact center processes, SLAs, procedures and governance. Monitored and refined processes for improvement.
  • Upgraded infrastructure for the new MDM and ETL process requirements on Linux
  • Adhere to PMO Project governance and report to C-Level executives, stakeholders and Steering Committee.
  • Managed application development, Systems integration and complex technological migrations with multiple vendors
  • Completed planning to implement COB R&C project to production using Water Fall
  • Preparation work for PMO Outsourcing. Call Centre and IVR upgrade for added calls
  • Completed PILOT for Hub, MDM UCM Oracle for Provider Registry - Agile / Scrum
  • Designed physical and logical data model using ETL tools for Datamart for analytics
  • Middleware changes using OSB and SOA tests. Provided consultancy and input into the QA test cases, test strategy and designed test plans at the unit, application, and application system level during SIT and UAT testing. Managed defects and Triage sessions during QA and UAT cycles.
  • Generated critical data element Glossaries during software application development
  • Completed Data lineage to balance and control verification and adhere to Enterprise Data Governance operating directives.
  • Payments / adjudication - fee settlement on behalf of insurers and Interac
  • Planned Central Provider Registry deployment; Raid; Change management
  • Introduced audit controls. Used MS Office 365, MS Project, EVM, Clarity.
  • Utilized SAP and EPMO tools; Budget management of $15+ million
  • Long Term planning for TPR Model to include Hadoop, future Vision and Strategy

Senior Program Manager

Confidential

Responsibilities:

  • Acquired and implemented MBNA MasterCard at TD. This will add revenue stream to TD. Vendor & budget management of over $100+ million
  • Account approval, balance transfers, limit increases, disclosures and card features
  • Worked with 500+ diverse stakeholders and vendors cross Canada and off-shore
  • Systems integration and complex technological migrations with multiple outsourced vendors. Completed tasks were insourced for maintenance and enhancements.
  • TOM Model SDLC delivery for Online banking, MAESTRO, SWIFT, big data / Hadoop for 5+ million customers on Oracle DB.
  • Significant infrastructure upgrades across the board for this new credit card services.
  • Utilized SWIFT for the international money transfers bundled with Norkom for AML
  • Provided consultancy and input into the QA test cases, test strategy and designed test plans at the unit, application, and application system level during SIT and UAT testing. Managed defects and Triage sessions during QA and UAT cycles.
  • Updated Contact center processes and SLAs for the Currency project.
  • Managed Software Application Development compliance for AML and FINTRAC, ACH, Web GIS, Wire payments, balance transfers, Data Warehouse, Datamart, Digital & Phone Channel, Offers, MDM, CUETS, Online banking, TSYS, E-Web, Agent Desktop, OM4 and Capital Markets. Integrated GIS Web in mobile banking.
  • Stored data for Hadoop for financial Analytics. Manage business cases.
  • ERP for Cloud AZURE and GIS for AD user profile setup and Middleware changes
  • Adhered to PMO governance. Reported to C-Level execs and Steering Committee.
  • Retail banking, lending, vendor and Content Management, Taxonomy, Metadata
  • Involved in introduction of ELECTRA Credit card. Balance transfers, Checking, Personal savings and Investment accounts.
  • Led and managed multiple project managers. Agile, SDLC, PMLC, ITIL, SharePoint
  • Extensive Infrastructure upgrades for scalability.
  • Introduced audit and governance controls for EVERY release deployed for thoroughness and full stakeholder acceptance. Planned deployment strategies
  • Judgment to know how / when to take strong approach to keep program on track.
  • Using PCI frame, secured card activation, retention and privacy for retail banking. Introduced Card Balance Transfer Offers and payment processing.
  • Clarity, Redhat, Linux, SAP, Planview, ServiceNow, Excel and MS Office 365

Senior Project Manager

Confidential

Responsibilities:

  • Using PMF, SDLC, ITSM, Agile, Scrum, IRS FATCA FRTB regulatory project and FINTRAC/AML compliance.
  • Managed multiple vendors; negotiated contracts; deliverables; SOW and SLA
  • Financial & budget of $20+ million. MDM, Hadoop, Big data - 10+ million rec
  • Led application development with vendors & resources across multiple geographies.
  • Directed project managers in planning, resources, executing, tracking and reporting
  • Built effective relationships with project Sponsors to ensure consistent and effective delivery for the Currency project.
  • Participated in business case writing and approval of SOW and BRD.
  • Data verification for AML requirements, Online transaction settlement, credit card issuance and maintenance, PCI compliant Payments, TSYS, transfers and history retention for balance and control verification.
  • Governance report to Stakeholders, executives and Steering Committee.
  • ERP for Cloud AZURE, LPARs, GIS and AD user profile setup and maintenance
  • Integrated GIS, GIS Web in mobile banking using OSB, SOA, CIM
  • Retail banking included Checking, Personal savings and Investment accounts.
  • Provided consultancy and input into the QA test cases, test strategy and designed test plans at the unit, application, and application system level during SIT and UAT testing. Managed defects and Triage sessions during QA and UAT cycles.
  • PMLC PMO governance and oversight of all project status reports and management documents (Program Charter, DOU, CTD, Project Scope, BOA, FPP)
  • Updated Contact center processes for the new product SLA governance.
  • Used ServiceNow for defined Confidential processes and services to track completion of tasks & distribute timely information to interested parties. Used ITSM and ITIL.
  • Worked with PMO to enhance Portfolio Management processes and performance and implemented governance processes
  • Increased mainframe capacity for the additional requirements for FATCA
  • Virtual and Cloud infrastructure concepts, Managed software application development, Data warehousing, Middleware, Network, IHS and Raid Logs
  • Worked closely with SaP, SRF, CCP, ECM, e-Forms, Kofax, Web content management, Taxonomy, Metadata, Data Warehouse, and ERP tools for FATCA.
  • Used SAP, Clarity, MS Project, Planview, EVM, Excel and Power point - Office 365

Infrastructure Project Manager

Confidential

Responsibilities:

  • Modernized ESAS infrastructure with a $15 million budget / financial management over several Currency projects. IAAS (infrastructure as a service).
  • Participated in INTAKE for Digital & Phone Channel projects. Vendor Management
  • ECM - Enterprise Content Management, Metadata and Taxonomy set up for multiple LOB, ESAS (Enterprise Shared Application Services), Host and Distributed applications, Middleware changes, OSB, Mobile Wallet, SAN/NAS, WCM, eCOMx, MQ, Share point, KOFAX (Rightfax), FileNet, ESB, Data Power, Web Content Management, CITRIX, VMware, Linux, Redhat, ERP Cloud AZURE, LPARs TCP I/P, and AD user profile maintenance
  • Managed application development for VISA card PEGA architecture; MDM data warehouse 10+ million recs.
  • Provided consultancy and input into the QA test cases, test strategy and designed test plans at the unit, application, and application system level during SIT and UAT testing. Managed defects and Triage sessions during QA and UAT cycles.
  • Improved AML investigation process by the accumulation of Norkom TM alerts in a batch processing environment. Interact with TSYS. SWIFT Wire payments
  • On-boarded Capital Market clients on Shared Services (ESAS); met business case requirements, Utilized PMLC and SDLC and ITIL, Active Directory.
  • Migrated Oracle Shared Gold 10g to 11g; Upgrades CE4.5 to 5.0; Installed PE5.0; e-forms; e-Widgets; AV; SOA tests, OSB, server upgrades; global effort to upgrade Windows 7, Asset Management
  • Load balancing CSS/GSM; F5 ILB (Intelligent Load Balancing); GSS/DNS, Tivoli Monitoring
  • Coordinated business processes, material and marketing documentation
  • Defined scope, goals and deliverables that supported business goals in collaboration with the ESAS team, senior management and LOB stakeholders.
  • Participated in planning sessions for Data Centre move to Barrie (BDC). Project
  • Developed full-scale project plans and associated SDLC documents and effectively communicated project expectations to team members and stakeholders, tracked project milestones and deliverables, managed project dependencies and critical path
  • Infrastructure using Linux, HPUX, AIX, Windows, Mainframe, AD, ServiceNow, SharePoint.
  • Implemented ESAS capabilities in multiple time-zone usage with off-shore teams.
  • Virtual and Cloud infrastructure concepts, Hardware and software development, Database, Data warehousing, Middleware, Network, IHS and Raid Logs
  • Used SAP, ITSM, Clarity, MS Project, EVM, Visio, Excel and Power point - Office 365

Senior Project Manager

Confidential

Responsibilities:

  • Successfully implemented a high profile, critical legacy based project to a modernized Web Based solution for Economical Insurance.
  • Managed technical development team to implement project.
  • Managed Change Requests and triaged defects with developers, BA and business users, Completed full SDLC cycle to production implementation.
  • Coordinated work processes, time-lines, defects, enhancements with the vendor
  • Led multiple projects to completion with different resources on SharePoint
  • Managed project budget, schedules, priorities and resources as using PMBOK
  • Used MS Project, ServiceNow, Visio, Excel and Power point

Senior Project Manager

Confidential

Responsibilities:

  • Designed and implemented complex, high profile, modern marketing analytics tool.
  • This new tool enhanced ad campaigns - saving the company over $500,000 in year1
  • Led and managed IT staff, vendors, stakeholders & LOB users using SharePoint
  • Provided analysis on marketing campaign activity based on key performance metrics
  • Supported Marketing Department with business reports and advanced analysis

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