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Senior It Project Manager / Senior Consultant Resume

SUMMARY:

PMP and SCRUM Master Certified Program Manager with over 17 years of IT experience, a passion for making a difference, focus on customer facing user experience, enthusiasm for technology, great sense of humor and ability to connect with others in order to get the job done. Well versed in IT aspects of SDLC, UX, Manufacturing, Telecommunications and Accounting industries. Motivational leader inspiring teams and stakeholders to excel beyond the status quo who leads by example and is not afraid to roll up his sleeves and get his hands dirty to help the team.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Senior IT Project Manager / Senior Consultant

Responsibilities:

  • Operations Product Owner for all Confidential Partner facing reporting for incentives earned across 13 programs (~$2B in incentives paid out annually)
  • Designed, defined and prioritized Features in the Product Backlog to enhance reporting capabilities
  • Managed report generation, data validation and publishing process for over 25k reports monthly to partner facing portals
  • Improved monthly reporting on - time delivery from 38% to over 93% significantly improving partner satisfaction
  • Maintain regular contact with partners to understand the experience and impact of the incentive and look for opportunities to optimize the incentive, escalating feedback, and advocating on behalf of partners to design teams and business stakeholders
  • Worked closely with IT and cross-functional teams to work through technical challenges and issues

Software Used: Visual Studio Online (VSO), SharePoint, MS Office, PowerPivot, PowerBI, SQL Server

Confidential, Issaquah, WA

Co-Founder / Designer / Industrial Engineer

Responsibilities:

  • Worked with Product Owners and Engineers to gather Feature requirements and define the user experience.
  • Provided guidance to Business partners to develop User Experiences that will provide the biggest benefits to the customer and the business.
  • Assisted the company to move from a Waterfall to an Agile methodology across the Enterprise IT PMO.
  • Managed budgets and forecasting for $12M project including analyzing financial Confidential and Confidential charges as well as Statement of Work (SOW) costs.
  • Managed deliverables from multiple cross-functional teams (Mobile App Development, Web Development, Enterprise IT Development).

Software Used: Clarity, SharePoint, MS Office, Trello, Atlassian Confluence

Confidential

Scrum Master / Project Manager

Responsibilities:

  • Manage the User Experience (UX) team to deliver concepts, wireframes and redlines to Engineering teams
  • Conduct daily Scrum activities and planning
  • Work with Product Owners and Engineers to gather Feature requirements and define the user experience
  • Assist in the development of partner on-boarding and enrollment tools
  • Assist in the development of in-house banking and tax validation collection and validation system
  • Assist in creating mock-ups and concepts using Illustrator and Adobe Creative Cloud as well as presenting walk-throughs to stakeholders

Software Used: SharePoint , Visual Studio Team Foundation Server (TFS, VSTF, VSO) , MS Office , Trello , Adobe Creative Cloud , Adobe Illustrator / Photoshop

Confidential

Scrum Master / Project Manager

Responsibilities:

  • Assisted in developing Project Plan and Budget for new, multi-million dollar, large scale site deployment
  • Assisted in daily Scrum activities and planning

Software Used: Atlassian JIRA / JIRA Agile, Atlassian Confluence, Daptiv, Google Apps, MS Office

Confidential, Redmond, WA

Program Manager

Responsibilities:

  • Assist in creating Product Backlog / Planning Queue based on customer usage data and feedback
  • Design and scope features using Scenario Focused Engineering
  • Specifications written to include (but not limited to) Design, Functionality, Error Handling, Accessibility and Measures to ensure customer satisfaction
  • Use of Agile methodologies (SCRUM) to develop and manage build of features
  • Regular status reporting of project schedules to upper management and directors

Confidential, Seattle, WA

IT Project Manager

Responsibilities:

  • Brought in to help project manage, develop and deployment of a new Fixed Mobile Convergence project which combines wireless and wired technologies. Project completed within budget of $5.6M.
  • Developed Excel Application Sales interface for On-Boarding new customers which streamlined many aspects of the process, reduced data entry error rate and provision lead-time resulting in overall improved customer satisfaction. Improved process flows by moving auditing earlier in the process and automating repetitive tasks reducing provisioning lead-time by >25%
  • Updated pricing and created new SKU’s for two vendors within the Mobile Enterprise Application Platform.
  • Successfully deployed a new mobility CRM package called SalesNOW (www.salesnow.com) within AT&T.
  • Successfully managed the deployment of IT hardware and software to all 24 Costco Hearing Aid locations throughout Canada.

Confidential, Seattle, WA

IT Project Manager

Responsibilities:

  • Created SharePoint site with custom lists and alerts to manage team of 20+ providing critical upgrade to SQL2005/2008 across all applications and database servers firm wide
  • Managed software development team of eight people using SCRUM methodology to successfully launch four web applications and numerous enhancements within budget parameters and scheduled timeframe
  • Created custom SharePoint site for Asset Management of IT hardware including servers, VoIP equipment, mobile phones, desktop and laptop computers, improving data accuracy and eliminating disjointed Excel spreadsheets at all firm locations
  • Managed team of 25 network engineers, technical support staff and outside vendors for deployment of LAN redesign. Used $1.6M+ worth of network hardware, redundant systems and a secondary WAN provider to increase network stability and overall performance
  • Improved overall team morale after departmental reorganization resulting in increased communication and productivity

Confidential

IT Project Manager

Responsibilities:

  • Implemented a record number of new customers to contribute to Compass' highest annual revenue in 2007 and Managed Services all time high annual revenue of $2.5M
  • Optimized process flow and improved efficiencies by developing company Intranet using SharePoint
  • Managed Data Center relocation (Voice and Fax Service equipment, Hosted Application Server hardware, SAN and Data Warehousing hardware) resulting in significant operational cost savings
  • Developed SOW contract documents which included network and site diagrams based on Sales contracts and custom site audits, improving customer knowledge and expectations
  • Inspired team members to practice healthier living leading to improved teamwork and better individual attitudes

Confidential

Manufacturing Systems Manager

Responsibilities:

  • Developed ‘Engineering Masters’ (based on the Build of Material and Build of Operations) for all models and options in the manufacturing process within ERP system, creating custom Work Orders that linked Supply Chain Management process to product manufacturing scheduling.
  • Used Just-In-Time (JIT) delivery of materials, lowering “cash on hand” of warehouse stock
  • Introduced and coded Master Product Configurator (MPC) into ERP system leading to fully automated creation of customer Work Orders and integrating Sales with Supply and the factory production line
  • Created and fulfilled all company reporting needs for the factory floor, Supply, Finance and top management dramatically improving company processes and leading to cost savings based on informed decision making
  • Organized team building functions boosting morale and improving team cohesiveness
  • Organized of systems and provided first level of support significantly reducing time of adoption for company and cultural change

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