EXPERIENCE SUMMARY

• Energetic, innovative, and driven Project Manager accustomed to developing processes and policies for both technologically and operationally to improve turn - around times, revenue, functionality and customer experience in financial and pharmaceutical industries.
• Excellent follow-through to ensure Milestones and Timelines are met and Statements of Work (SOWs) and Service Level Agreements (SLAs) are adhered to.
• A career built on leading diverse teams both domestically and internationally on technology rollouts, system upgrades, migrations, product and tool development, rules and regulations, business requirements, presentations, reporting, tracking, scheduling and escalations.
• I am highly comfortable interacting with senior leadership, clients, third party vendors and other members of staff.
• A proven Project Manager and leader accustomed to navigating through large organizations and managing the inevitable challenges and changes that arise from working with global organizations.
• Proven skills in motivating teams at all hierarchical levels. Known for thinking “outside the box”.

Leadership ~ Project Management ~ Relationship Management ~ Coordinating ~ Portfolio Management ~ Resource Management and Allocation ~ Enterprise Asset Management ~ Reporting ~ Business Intelligence ~ Training ~ Analysis ~ Development ~ Continuity of Business ~ Problem Solving ~ Procedure and Policy Development ~ Management Information Systems ~ System Integration ~ Hardware and Software Development and Roll-out ~ Work Breakdown Structure ~ System Migration ~ Use Case ~ Presentation ~ Content Management ~ Test Objectives ~ Logistics ~ Cost Reduction ~ Innovative Process Creation ~ Process Improvement ~ Entitlements ~ Business and Technical Requirements ~ Release Management ~ Change Management ~ Web Content Management ~ e-Commerce ~ Documentation ~ Global Compliance ~ Anti money Laundering (AML) ~ Compliance - Dodd Frank ~ Vendor Management ~ Negotiations.

T ECHNICAL SKILLS:

Industries: Financial, Pharmaceutical, and Technical.

Hardware: IBM compatible, HP, Compaq, Palms, Blackberry, Thin Clients, Scanners

Software/ Applications: Microsoft Word, Excel, PowerPoint, Access Database, Outlook Exchange, .NET, Visio, People Soft, Daptive, SmartSheet, JIRA, Rally, Vantive, and Microsoft Project, Documentum, Vignette, SMS, Altiris, SQL, Mercury Test Director/ Quality Center, Firm Direct, OIM, Business Objects, .Net, SharePoint, HTML, Wireframe, Oracle, SAP, P2P, Project Server.

Operating Systems: Windows 95, Windows 98, Windows 2000, Windows XP, Lotus Notes 6.5.4, Linux, Solaris, Vista

Methodologies: Agile, SCRUM, Waterfall as well as hybrids of these methodologies.

EXPERIENCE:

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

• Fleet Management Software upgrade and development project for Oracle/GL interfaces for Parts, Labor, Fuel and Reporting.
• Affordable Care Act initiative involves the creation and distribution of W-10 Forms to all existing and retired employees before 2/28/16. Meeting this due date ensures Government Compliancy.
• Virtual Desktop Implementation project which is the virtualization of all PGW desktop clients so that all data and applications are housed on the server. It entails working with third party Vendor CIS and HP. This is both a hardware/software and infrastructure initiative.
• Customer Responsibility Program (CRP) Automation is about to Kick-Of.
• Six Sigma Bank Reconciliation initiative to improve the work flow processes of reporting customer payment transaction to accounts to enable timely and more accurate reconciliation of transmittal sheets to bank statements and recommend opportunities for improvements to streamline the reconciliation account.
• Oracle Reporting project to retrieve and create custom reports for the Engineering and Planning Department.
• Credit Denial initiative to streamline and automate the credit approval process for PGW customers.

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

• Responsibilities include relationship management between internal and external third party clients and vendor.
• I additionally managed the relationship with our 3rd party Vendor Pearson during our software development and product development of the evaluation software that was implemented, and conveyed ‘Voice of the Customer’ requirements for recommended enhancements.
• Provided communication and materials to the educators in the field, as well as internal and external clients.
• Performed Product development and analysis and developed training material, and facilitated training on the software. Implemented SDLC practices and ITIL Policies and Procedures to stream-line daily operation.
• Additional Key responsibilities include project tracking, data analysis, Testing, Issues tracking and resolution, and reporting.
• Evaluation modules being implanted for Teachers, Principals, Assistant Principals, Specialist i.e. Nurses, Psychologists, Counselors etc. are the following: Teacher Observation based on the Danielson framework, High Performing School Practices, Student Learning Objectives, School Performing Profile, Teacher Specific Data, PVAAS and Connectedness.

Confidential, Wilmington, DE

Project Lead

Responsibilities:

• Managing teams ranging from 12 to > 20 consisting of development, business segments, QA, Analytics and BI, BA’s, and 3rd party clients.
• Managed the relationship and negotiations with 3rd party vendor TYSIS that handles rewards and points as well as managed software licensing and pricing for a few initiatives at Confidential
• Managing both Agile resource as well as those resources that operate under waterfall methodology.
• Manage project budget; resource management; license procurement; escalation; issues and risk mitigation
• Liaison between 3rd party sources and Confidential
• Responsible for general project/program management and associated documentation, i.e. project charter, kickoff template, project plan, reporting, and internal ‘homegrown SDLC tool.
• Remediating areas of Confidential website i,e. Payments, Apply, Rewards, Servicing both for desktop and mobile to ensure compliant with Americans with Disabilities Act. (ADA)
• Enabling transparency on Expiring points for 12 months of rolling points data for all clients with rewards.
• Enabling the modification of partial redemption display to show the best redemption dollar value on rewards page to enhance customer experience.
• Enabling modified “PYB” (pay yourself back) rewards to display additional calculated data at the point of purchase to allow customer instantaneous feedback of available rewards.

Confidential, King Of Prussia

Senior Project Manager

Responsibilities:

• Manage a team of 15 resources, (Technical Leads, Architects, QA, System Requirements Engineers, Developers) responsible for the design, (software/application) development, installation, and testing of the new systems.
• Managed projects on a Business Objects BI Platform; Managed the ETL for Business Processes, (IBM’s) Sterling Order Management System and data transmission both on the Legacy, V10 and V11 Platforms.
• Provided oversight for Business Intelligence Marketing and financial reporting; Cognos, Sterling OMS, Epiphany IA across multiple channels.
• Senior Project Manager for e-Mail Marketing and Store Locator.
• Primary liaison with 3rd party vendors, Amex, Global Collect, BAMS/FDMS, nuBridges, ISD, and Vertex.
• Negotiation and review of SOW
• Responsible for coordinating Certification activities with each vendor for ‘points of entry’, ‘end-to-end’ process flows.
• Responsible for the management, coordinating and training of encryption (tokenization) of all payment tenders i.e. credit cards certificates, PayPal as well as all client accepted international forms of payment tender.
• Managed the implementation of Private Label credit cards in the US and Europe.
• Managed the implementation of new Fraud/Risk Platform; Performed Credit Risk Management.
• Managed the implementation of global Taxes Duties and Fees for e-commerce transactions.
• Responsible for Billing, administration, tracking and reporting status of overall project.

Confidential, New York City

Technical Project Manager

Responsibilities:

• Managed Project plan, provide resource allocation and capacity analysis.
• Managed the conversion of New Jersey Federal Credit Union ( Confidential ) to Real-Time” interface, Cognos.
• Managed the release of Service-Pack financial application to support financial clients.
• Managed the relationship and coordinated with other lines of business i.e. Product, implementations, Operations, to drive implementation of Service Pack and produced status reports as applicable.
• Coordinated QA testing efforts through various testing environments.
• Managed assets and inventory.
• Provided approvals and make recommendation on release items and prioritize as appropriate.

Confidential, Brooklyn, NY

Implementation Specialist

Responsibilities:

• Main functions include coordinating with each vertical, i.e. Infrastructure, Data Cleansing, Migration and Audit; End User Support, Quality Assurance, Infrastructure, Functional and Security, Training, Organizational Change Management to develop Deployment Schedule.
• Manage Implementation process, Develop Implementation Guide, Implementation Statement of Purpose Documentations.
• Identify report and monitor Risk and Issues as they relate to the deployment schedule.
• Develop mitigating and escalation plans for issues and risk resolution.

Confidential, New York City

Project Manager

Responsibilities:

• Project Manager responsible for program that included Short-Term, Interim and Strategic projects for solutions within the GTS on boarding Department.
• Portfolio Management of Interim global solutions, country specific on-boarding projects, Short-Term and Strategic solutions
• Best Practice Lead - Managed the Interim state model of the global initiative for 54 Prioritized countries to ensure compliance with 47 global on-boarding Best Practices. (Key players included Russia, Mexico, Brazil, Argentina, Egypt, Ecuador, Vietnam, Singapore, Malaysia, Hong Kong, Australia, Cameroon, Nigeria, Senegal, Kenya, Qatar, United Arab Emirates, Gabon, and Ivory Coast)
• Managed and lead team of greater the 54 senior level country liaisons within Citi On-Boarding for the rollout/implementation of 47 global Best practices to reduce overall on-boarding time frame.
• Managed, coordinated and conducted the review of 47 On-boarding compliance and General Ledger Best Practices for 97 countries and maintained associated dashboard.
• Produced bi-weekly reports and Logistics for PMO newsletter and Steering Committee on significant progress and ‘value-added’ updates from 15 countries.
• Conducted sessions with appointed country liaison, very senior officers, within Citi: Regional Senior Branch Cash Officers, Global Hub Managers, and Senior Officers from Cash Operations, Implementations, Coverage, Account Documentation Unit, Account Opening, Intake, Processing, Legal, Billing, and Regulatory.
• Documented scope details and associated business requirements for Global on-Boarding Best Practice roll-out.
• Lead multiple Global short-term recommendations for the Client On-boarding team in areas of Product Implementations, Account Activation, Entitlements and Pricing resulting in multiple qualitative and quantitative benefits for both the client and the Bank, including time and dollar saves.
• Project Manager for various Work Streams (LOB) i.e. Sales, Entitlement, Data Capture, Marketing, Account Opening, Operations, Document Checklist, Documentation, Legal and Contractual, Billing, Implementations and Risk and Compliance and Technology to recommend Systematic, Developmental, Procedural, and Operational Changes to be introduced to the GTS Global On-Boarding Tool.
• Documented, monitored and tracked various requests for change and participated in sessions with Change Request Management, Work Streams (LOB) and Technology to determine the impact, viability, cost, and availability/release of specific request, and acquired necessary sign-off.
• Enterprise Asset Management for multiple platforms for the future use in one consolidation OBT tool (Global tool to streamline on-boarding that Managed Documents, performed Federated Document Search, Document Checklist, Entitlement, monitored on-boarding Milestones and Implementation Timeline Calculator, and Information Security.
• Performed Document Archiving and Management for The OBT Tool and other aspects of the Global on-boarding activities.
• PMO support for Billing Expense code tool to improve customer experience and improve Billing for CitiChecking and other impacted bi-lateral groups (Recommendation 1026 - Expense Code Identification)
• Performed analysis on “Signer Management” Documents and processes for Confidential ’s eBAM.
• Performed analysis of current state processes and developing associated Process Flows used to outline future state processes and identify opportunities for operational streamlining.
• Performed DBA functionalities and utilized ITIL best practices to create relational databases and libraries that were incorporated into OBT.
• Content Management and Editor for GTS On-Boarding glossary and other global systems.
• Participated in sessions to complete branding on new documentation and on-Boarding Portal.
• Documented scope details and associated business requirements for Strategic On-boarding Tool.
• Created Technical and Business requirements geared to eliminate duplicates within Confidential ’s systems.
• Utilized Bar Code Technology for the creation of unique identifier and to eliminate Duplication within the eCommit system.
• Defined Business requirements and created Test Objectives for Data Capture, Document Checklist, and Milestone Dashboard/Implementation Timeline Calculator Workstream throughout the Product Delivery Life-Cycle.
• Created customized tools and templates used in various Operational processes throughout On-boarding.

Confidential, Jersey City

Project Manager/Business Analyst

Responsibilities:

• Project manager role included developing and monitoring project plans, costs, and reporting to senior management on status during weekly meetings.
• Analyzed Financial Infrastructure/Systems and Financial Architecture; Volume and Impact analysis to the Workstream and Lines of Business: Corporate Reporting, General Ledger, Billing, Reference Data, Commercial Card, Reconciliation, and Data Capture
• Project Manager for the design of the Project Plan/schedule for tests and software releases that fell within the overall Enterprise Release window
• Developed the Financial Interface Requirements Document
• Validated Test environment and test cases; use case
• Created the Scope and Project Charter, Operational Readiness, Post Implementation documentation.
• Performed Risk Analysis, Gaps and Difference Analysis, Cross Impact Analysis
• Processed, analyzed and re-organized of processes of huge financial systems and architecture. Understanding and documentation of the process flows across entire system form upstream to downstream General Ledger Reporting Systems
• Analyzed the General Ledger reporting mechanism (as the GL is impacted by decommissioning platforms and applications as well as new applications being included in the process flow.
• Client Relationship Management; Ability to navigate through huge financial organizations to acquire information and master not only the internal structure but the operational processes as they impact the General Ledger and Finance reporting mechanism as a whole.

Confidential, Philadelphia

Project Manager/Developer

Responsibilities:

• Project Manager for the re-release of an enhanced produce: RDC (Remote Deposit Capture).
• Revised the fastest clearing methods for Confidential (Image Cash Letters), Checks, Lockbox docs.
• Created the Billing module for Confidential (Automatic Clearing House), Confidential and checks all which was captured and reported to the GL (general Ledger)
• Coordinated the distribution of Software for the release of the RDC product after the first code drop. Planned, coordinated and prioritized order of distribution for subsequent releases of the RDC software.
• Used Waterfall Software Development Life Cycle.
• Created new and modified the existing Business and Technical requirements throughout the Product Delivery Life-Cycle for RDC’s web based eCommerce Application (Thin Client) and Desktop based Application (Smart Client).
• Created new and modifying technical requirements for the scanners that being used.
• Managed and worked with a Team of 4 Developers and 4 Product Managers to re-release the RDC tool for thin, fat and smart client.
• Performed ROI cost/benefits analysis for the vendor selection process.
• Primary responsibility includes Business requirements, Functional Design Document, Conceptual Design Document and Business Justification Document, Request for Proposal.
• Project Manager and Editor of the above mentioned Business requirements, Functional Design Document, Conceptual Design Document and Business Justification Documents and managed sign-off process.
• Created and managed Action Items for Technical, Business Operations, Product and Development Managers, and the International, Financial and Implementation groups.
• Performed analysis, performed V-look-up and corrected billing errors in the Confidential billing logs for Treasury products.
• Identified and mitigated Risk factors affecting the New Product Rollout
• Project manager for escalations to resolve issues and manage Actions Items
• Created and designed Process flows and respective documentation and flowcharts
• Managed the release of the upgraded software (Smart Client Application) that improved the processing of bank checks, deposit tickets, cahiers check etc. by ‘One click” technology. Processing done remotely via the internet in compliance to Checks 21 Federal Law
• Created Technical and Business requirements geared to eliminate duplicates within Confidential ’s systems.
• Developed Tool requirements for the Remote Deposit Capture (RDC) via ‘Smart Click” technology.
• Determined the features to be available in subsequent releases of the RDC product.
• Created Resource rules for Entitlement regarding the adding of new customers, downloading software form the internet (browser) and CD.
• Reviewed firewall issues for customers who were not allowed to download from the internet
• Created some of the requirements of the Service Level Agreements for the three approved Scanner Vendors Benchmark, Unisys, and Digital Checks.
• Coordinated User Acceptance Testing and Pilots after new code releases of the RDC.