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It Program Manager, Pmo Resume

Los, AngeleS

PROFILE:

  • Dynamic, organized and hands - on IT Program Manager who leads teams to design and implement successful IT solutions that align business and IT objectives and deliver rapid results.
  • Accomplished leader known and respected for managing complex programs and multiple concurrent projects.
  • Directs PMO teams to develop process, standards and provide tangible results for enterprise-level systems.
  • PMI, CSM, PDM, Prince2 Certified and proficient within the management of ERP/CRM implementation, ETL development, data solutions, bespoken application development and web development with large teams and geo-diversified customers, from both relationship and operations delivery perspectives.
  • 17 years of IT Experience in bespoke application development
  • 9 years of experience with MS Dynamics, Salesforce, Oracle EBS and SAP implementation
  • 8 years of Client relationship management (SoW, RFP etc.)
  • 6 Years of Agile Coach/ IT Project Manager Trainer
  • 6 years of PMO, Standards and Process experience
  • 8 years of Global Vendor Management
  • 5 years of Release management practices experience
  • 10 years of Project Management/ Program management Experience
  • 8 years of global location work experience including USA, UK, China and Malaysia
  • 7 years of Business Analysis / Requirements gathering
  • 5 Years of experience with Strategic Planning and Policy Creation
  • 4 years of regulatory projects delivery
  • 3 years of Data migration and Data Warehouse implementation
  • 6 years of Supply chain/ Financial Services domain experience

SKILLS MATRIX:

IT project management | project delivery | vendor management| project management office | Scrum | software estimation | change management | risk management | resource management | stakeholder management | onshore - offshore model | Matrix-Projectized team model | product management | full project lifecycle | IT projects | portfolio management | business analysis | data migration | data management | data analysis | data Warehouse | ETL development | system integration | software development | software testing | custom developed applications | manufacturing execution systems | Web development | change delivery | change requests | risk assessment | problem management | issue resolution | solutions delivery | test data management | forecasting | project report | functional testing | non-functional testing | regression testing | test strategy | risk based testing | requirement analysis | process modelling | gap analysis | use case | relationship management | people management | Infrastructure upgrade | CRM | ERP | Agile | Waterfall | V-model | SDLC | financial services | supply chain | e-commerce | manufacturing | charity | utility | Clarity | Change Point | Zoho | Basecamp | EPM Live | Quality Center | TFS | Test Director | JIRA | Test Link | Mantis | Remedy | MS Share point | Microsoft Project | Microsoft Office | SAP PP | OTM | JDA | E2Open | Talend | Salesforce | MS Dynamics | Faststats | GIT HUB | Java | ASP.Net | XML | business objects | C | C++ | Selenium | Main Frames | COBOL | Oracle | SQL Server 2000

CAREER HISTORY:

Confidential, Los Angeles

IT Program Manager, PMO

Responsibilities:

  • Established PMO office and implemented standards, processes and methods to qualify and execute Portfolio of 200+ Projects
  • Launched PPM (Project Portfolio Management) tool ‘uGovernIT’ for the team of 650 team members
  • Orchestrated key strategic end to end projects related to Oracle EBS, Salesforce and Infrastructure
  • Championed Change Management and Incident management practices; formalized Change advisory board (CAB) and achieved 99% successful production deployments
  • Devised portfolio health through the effective use of project dashboard and achieved 97% of schedule adherence
  • Guided with steady leadership in the face of uncertainty, change and aggressive deadlines common to a rapidly growing company

Confidential

IT Project/Program Manager

Responsibilities:

  • Devised execution of robust data mapping, transformation, reconciliation and validation activities required to cleanse and migrate data to the new SAP solution
  • Pioneered bi-weekly Confidential go-live readiness reviews with Gas Industry Assurance Team (PwC) and expedited issue resolution from Xoserve
  • Mobilized multiple sub teams, successfully handling multiple modules and products with 100% adherence to industry program milestones
  • Liaised with 3rd party global vendors including TCS, Infosys, Accenture, Atos & Capgemini and engineered best practices with lowest defect density among industry partners
  • Defined processes and tools best suited for industry program execution and developed Program Communication plan
  • Facilitated monthly steering committee meeting & regulated program change requests
  • Established and maintained the enterprise knowledge management systems

Confidential

Scrum Master

Responsibilities:

  • Adopted Practical data migration (PDM) approach using landscape analysis, migration design, migration execution, testing to uncover 100% legacy data stores and make informed decisions about migration
  • Formalized Data quality rules (DQR) process & phased migration form to deliver the data migration projects in Agile methodology and reduced the overall delivery time by 20%
  • Gathered, analysed, presented metrics and developed a plan for improving project program metrics QoQ
  • Introduced release Management lifecycle which includes planning, scheduling and the management of releases across the enterprise for multiple applications across various portfolios
  • Fostered planning workshops with clients and Qbase personnel.
  • Implemented FastStats system to aid insight business analysis for Prostate Cancer & Macmillan Cancer clients. Data Landscape analysis for Girlguiding & Arthritis research clients
  • Instituted Zoho PPM tool and extended to external clients. Established processes for continuous weekly builds and customer feedback loops

Confidential

IT Sr Project Manager / Program Manager

Responsibilities:

  • Formulated Risk based testing (RBT) and accomplished 30% cost-savings
  • Devised parametric estimation model and successfully delivered all project estimates in 3 day turn around time
  • Established enterprise Risk management practice for prioritising and devising mitigation plan to minimize impact and escalating business critical issues in a timely manner
  • Launched the release windows and cycles across a portfolio by establishing the right level of “People, Process, Product”.
  • Instituted steering boards, change Management board and IT governance boards
  • Liaised with key stakeholders to provide project updates, reports and critical applications status
  • Supervised & coached business analysts & project Managers to build strong delivery teams
  • Amplified relationships with customer; ensured the highest standards of quality are maintained whilst delivering on time and within budget

IT Project Manager

Confidential, Austin

Responsibilities:

  • Redesigned workflows to support BTS (Build to stock) and BTP (build to plan) models to reduce parts shipping cost by 1/3rd
  • Accelerated implementation of MS Dynamics CRM 2011 for Sales, Marketing and Services modules and achieved FTR (first time resolution) more than 90%
  • Developed & deployed a comprehensive worldwide PMO program aligned to the top strategy of the organization to reduce project cost variance to less than 8 %
  • Managed end to end life cycle from requirements gathering, design, build, test, deploy, support and mentoring other project managers through this process
  • Implemented process standardisation for all the projects across the program. Enhanced quality standards of the project and ensured that all team members worked in line with all IT / change standards through the utilisation of recognised tools / techniques
  • Completed post project analysis after the capturing of lessons learnt and best practices at the end of each release
  • Championed monthly and quarterly IT Product release cycles on global platform

IT Agile Project Manager

Confidential, Austin

Responsibilities:

  • Acted as a leader and coach in helping teams to adopt best practices in Agile Framework
  • Defined and managed an agreed light-weight project management process and championed ongoing process improvement initiatives to implement best practices for Agile Project Management
  • Delivered the project within set timeframes, budgets along with high quality standard
  • Facilitated user story workshops to educate members of the Project Teams on the business and functional requirements

Sr Business Analyst / IT Program Lead

Confidential, Austin

Responsibilities:

  • Analysed and documented ‘as is’ and ‘to be’ business processes
  • Prepared the ‘requirement traceability matrix’ incorporating business requirements mapping to system requirements and test cases
  • The identification of risk and issues, analysing impact and setting up risk mitigation plans

Confidential

Business Analyst

Responsibilities:

  • Gathered, analysed and documented requirements by use case approach
  • Involved in requirements analysis and peer reviews and organised both conduct and support test activities as well as user interface and system integration testing
  • Reviewed test results for test phase progress and carried out daily / weekly status updates, communicating findings directly to the Project Manager

Confidential

Business Analyst

Responsibilities:

  • Performed GAP analysis of business and system process flows
  • Acted as the key interface between business and technology teams to define, influence business requirements and assist in the development of appropriate system solutions
  • Assessed business priorities and managed overall client Change Requests queue.

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