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Network Engineer Project Manager Resume

Colorado, SpringS

SUMMARY:

  • Over 15 years of experience with Provisioning and Telecom Order Management.
  • Initiates and executes cross connect requests using TEMS, or transport coordination activities with a variety of Transport equipment.
  • Manages order completion and closure processes by making sure that full circuit test was performed from end to end. Port Test (PTST).
  • Responsible for orders that include network fiber connectivity, off - net circuit orders, collocations, augments for space and power, and various leased circuit orders utilizing various technologies for delivery of bandwidth.
  • Type of orders include, but not limited to: On- Net and Off-Net Transport, Cross-network orders, Dedicated facilities- both On Net and Off-Net.
  • Ability to utilize PM data to determine faults of circuits, Able to work/lead LEC and/or vendor through difficult repair to resolve trouble issue and escalate when necessary
  • Proficient in the use of various types of test equipment, and Proficient in reading technical documents.
  • Proficient in the use of various software gui’s.- Command line operation of Cisco, Juniper, Alcatel/Lucent network elements. MetaSolv, Double Helix,Netcracker,X20
  • Possess excellent communication skills.

PROFESSIONAL EXPERIENCE:

Network Engineer Project Manager

Confidential, Colorado Springs

Responsibilities:

  • Auditing and evaluation of network technology and recommend purchases of network equipment on key program/project milestones for the now 1500 sites that had to be remediated for diversity, per FCC mandated requirements.
  • Responsible for the installation, layout and maintenance of all network components.
  • Plan, design, analyze, and provide technical support for data communications network or group of networks.
  • Circuit Design, Ordering and Disconnects

Fiber Documentation Analyst

Confidential

Responsibilities:

  • Maintain and update databases designed to capture information about large dynamic network environments.
  • Resolve discrepancies and support efforts to produce newer and better ways to capture and process data.
  • Perform data analysis and propose corrective actions, which support strategic operational initiatives.
  • Monitor set-up of new and established network routes, and make decisions on whether or not data is accurately maintained across changes.
  • Analyze excess and obsolete network inventory data and recommend change.
  • Analysis in support of incoming data and capacity upgrades via Metros, LONG HAUL maintain policies, procedures, metrics, and material control systems as required.
  • Support database implementations and reports requests in coordination with Network documentation team. Make recommendations for future data capture applications
  • Manage data integrity, mining and clean-up of assigned products.
  • Perform other functions as needed. For metros, data centers, long haul, build ISP/OSP and update databases designed to capture information about large dynamic network environments. Resolve discrepancies and support efforts to produce newer and better ways to capture and process data.
  • Perform data analysis and propose corrective actions, which support strategic operational initiatives. Monitor and set-up of new established network routes, and make decisions on whether or not data is accurately maintained and preserved across changes.
  • Analyze excess and obsolete network inventory data and recommend change.
  • Perform supply/demand analysis in support of incoming data and capacity upgrades in the network.
  • Develop, implement, and maintain policies, procedures, metrics, and material control systems as required.
  • Support database implementations and reports requests in coordination with Network documentation team. Make recommendations for future data capture applications.
  • Manage data integrity, mining and clean-up of assigned products, Build ICABS/OSP fiber routes

Design Engineer

Confidential, Boulder CO

Responsibilities:

  • Responsible for creating, managing and maintaining engineering circuit designs this position will act as a resource for installation and service technicians and circuit designers in the design and processing of customer and internal orders.
  • Provide reliable engineering system design (DLR) for Construction, Installation, and Network Engineering technicians to use to activate new facilities for new customer locations and augmentations at existing locations.
  • Provide Design Layout Record (DLRs) and Infrastructure Orders (IO’s) for carriers ordering facilities
  • Work with engineering department to order and establish required cross connects, CFA’s and fiber tie pairs to complete customer’s end-to-end network Provide support to all Field operations personnel to ensure accurate designs for service installations
  • Responsible for quality assurance of all customer, internal and service related orders required for installation.
  • Work in partnership with Network Planning & Engineering, to clarify and analyze Network Design Projects/Plans for implementation into the network.
  • Maintain/support traditional data circuits (T1, DSn, OCn) along with IP/Ethernet based services.

Confidential, Littleton

Circuit Provisioner

Responsibilities:

  • Looking at circuit design or configuration of command line operation for broadband and Ethernet services and related devices
  • Initiates and executes cross connect requests using TEMS, or transport coordination activities with a variety of Transport equipment.
  • Manages order completion and closure processes by making sure that full circuit test was performed from end to end. Port Test (PTST).
  • Uses software tools to identify and diagnose network status and problems within most Transport equipment.
  • Work within DWDM; Fujitsu 7120, 4500; CIENA 6500 & 5430; Nortel; Infinera DTN, ATN; Cisco 15454; Tellabs; Lambda Unite; Ciena CoreStream, Ciena Online metro and various Routers like Alcatel Lucent 1830.
  • Regroom of various bandwidths like 1G, 10GB, DS3, OC3, OC48 and OC192 from one Transport equipment to another
  • Provision new equipment and circuits, build circuits logically and test with vendor and local field techs.
  • Also working with QNCC to make sure that any Transport equipment during groom meets network capacity,

Confidential, Littleton, CO

NOC Surveillance Technician

Responsibilities:

  • Perform trouble isolation and resolution on customer reported problems associated with the ‘service’ reporting the problem (DS1/DS0 Physical Layer) trouble resolution
  • Responsible for understanding of DS0 circuits from analog voice to DDS, 64K, point.
  • Responsible for switch (DMS 250/500) translations

Confidential, Greenwood village, CO

Circuit Provisioning Engineer

Responsibilities:

  • Responsible for the implementation of engineering requests for circuit orders in support
  • Responsible for orders that include network fiber connectivity, off-net circuit orders, collocations, augments for space and power, and various leased circuit orders utilizing various technologies for delivery of bandwidth.
  • Responsible for complex resolution of provisioning issues and develops practices

Confidential, Greenwood Village

Sales and Marketing

Responsibilities:

  • Responsible for the sourcing and recruitment of clinical staff including nurses and to fill needs for Fastaff and its clients.
  • Provide information to the candidate concerning the position requirements, client attributes
  • Conduct initial candidate prescreening and present candidate qualifications to the account managers.
  • Recruitment of candidates is conducted in an efficient, time sensitive, productive, and cost effective manner in coordination with the efforts of the VP of Recruitment.
  • Develop Qualified Leads to pass to Regional Sales Directors to meet production goals
  • Developing sufficient opportunities and moving prospect through selling cycle
  • Use extensive telephone and email communication to perform inbound and outbound lead generation

Confidential, Centennial, CO

Small Business Retention Specialist

Responsibilities:

  • Representative2, SMB Direct Sales (Retention) Responsible for supporting Confidential Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service.
  • Empathizes with clients, helps them resolve outstanding issues, and renegotiates the terms of their agreement.
  • Supports "value our customer" campaigns such as customer satisfaction surveys, contract renewals, or other initiatives.
  • Works with moderate guidance in own area of knowledge.
  • Uses active listening, empathy, F17 and assumes ownership of customer issues through to resolution.
  • Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
  • Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications

Confidential, Centennial, CO

Business Services Support Representative

Responsibilities:

  • Project Coordinate the Business Services process to include all necessary ordering, coordinating and installation efforts for Bandwidth, Customer Premise Equipment, Physical Customer VOIP Solution Installs, Testing upon completion, and initial End User .
  • Responsible for administrating initial setup of BroadSoft configuration for service providers, groups and end users.
  • Overall ownership for data input into all internal work flow & inventory systems.
  • Responsible for project coordinating Business VoIP customers from the order process to completion
  • Provisioning Orders and troubleshoot single business customer problems on the CDV Tested upon completion of install Processed MACD and port outs SIP Trunking- Scrub and Provisioning Process.

Confidential, CO

New Global Telecom

Responsibilities:

  • Retail VoIP Provisioning Coordinator.
  • Project Coordinate the Business Services process to include all necessary ordering, coordinating and installation efforts for Bandwidth, Customer Premise Equipment, Physical Customer VOIP Solution Installs, Testing upon completion, and initial End User .
  • Responsible for administrating initial setup of Broadworks configuration for service providers, groups and end users.
  • Overall ownership for data input into all internal work flow & inventory systems.
  • Coordinate and administer all Broadworks Post Configure Moves, Adds, Changes, and Disconnects.
  • Maintain weekly customer order activity reports and provide status to customers both internal and external to include capturing circuit costs and disconnects for Billing reconciliation efforts.

Confidential, Broomfield, CO

Provisioner Transport Service Activation

Responsibilities:

  • Responsible for processing all customer service order requests for all Transport products.
  • Type of orders include, but not limited to: On- Net and Off-Net Transport, Cross-network orders, Dedicated facilities- both On Net and Off-Net.
  • Initiate orders internally within Confidential to interconnect all partnering companies Identify port availability to support Transport orders.
  • Coordinate with Local Operations to ensure capacity for Network Orders Assign CFA to orders utilizing both internal and external (LEC, IXC) provisioning Responsible for setting Customer Commit Dates on all hybrid orders, DS1 & DS3s.
  • For higher bandwidth, responsible for tracking down Deployment Commit Dates and/or jeopardies Responsible for processing and tracking information as a result of service, interconnection and/or transport requests.
  • Work with external vendors and/or Carriers; interface with adjoining disciplines with the Service Delivery Department and related field op.

Design/Reservation Integration Specialist

Confidential, Broomfield, CO

Responsibilities:

  • Analyze Visio maps to determine most cost effective design for DS3's, OC3's, OC12's, and OC48's.
  • Utilize equipment systems in order to create and design rings for the Level3 Network.
  • Track and block the usage of equipment in multiple systems so that the reserved equipment can be utilized at a later time for high priority projects.
  • Update multiple spreadsheets and logs to keep an accurate account of open facilities and capacity.
  • After designing end to end interconnects and rings create a clarify case for field techs to complete and make active in the field.
  • Complete order by closing out all the appropriate systems and setting the design to active.
  • Adhering to strict deadlines while multitasking and troubleshooting with engineering teams, capacity management teams, and provisioning teams.

Confidential, Greenville, CO

Data Analyst

Responsibilities:

  • Download SOI files from EDIP, transmit to various ALI databases multiple times per day, and upload error/statistic files back into EDIP.*Perform root cause analysis, and manage error correction projects in support of the accuracy of EDIP/ALI records.
  • Provide trending and analysis of system performance.
  • Serve as point of escalation for E911 NRF/misroutes.
  • Isolates problems, accurately direct to fix organizations, and track resolution.
  • Provide trending and analysis of NRF/misroutes.
  • Run queries within the billing system and export into Microsoft Excel, Microsoft Access, or upload into EDIP.
  • Conduct scheduled audit of billing system, switch, and ALI database extract.
  • Provide trending and analysis of fallout.
  • Upload specific fallout into EDIP for automated resolution.
  • Work with provisioning team to manually resolve remaining fallout.
  • Work with the systems development team and process team to plan, design, and test/implement IT solutions in EDIP.

Confidential, Greenville, CO

Provisioning Technician

Responsibilities:

  • Works across various applications to perform service delivery error resolution, or perform manual work activities to resolve Local Number Portability Local Service Request (LSR), Directory Assistance/Listing (DSR), Voice Mail, Host Digital Terminal (HDT), Switch Translations, LNP NPAC Coordination, E911 ALI updates, IXC CARE, and LIDB/CNAM functions to fulfill service orders.
  • Performs data entry as required and coordinates the resolution of order discrepancies for LNP activities for customer service orders directly with third party entity such as the ILEC's, CLEC's and/or NPAC.
  • Correct E911 fallout and performs reconciliation of ALI record updates.
  • Utilizes appropriate Service Delivery systems to retrieve customer order error discrepancies
  • Applies corrective action to accurately resolve the order issues and reflow the order through the various systems, or manually complete the activities within the systems architecture.

Confidential, Greenwood Village, CO

Provisioning Technician

Responsibilities:

  • Troubleshoot single customer problems on the CDV.
  • Investigate, diagnose, and isolate order discrepancies within the Provisioning systems.
  • Use Service Delivery order systems to monitor progress of pending service orders and utilize trouble-shooting techniques to resolve order jeopardizes of a simple and complex nature
  • Maintains accurate order information notes within the service delivery systems where manual intervention is necessary to resolve the order discrepancy(s).
  • Provides operational support to local market field technicians, operations support personnel, and other technical and business support groups

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