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Project Manager Resume

Alpharetta, GA

SUMMARY:

  • Over ten years’ experience managing cross - functional/ diverse project teams and third-party IT Vendors.
  • Fifteen years’ experience managing third party vendors.
  • Fifteen years’ experiences building relationships with Project Sponsors and Stakeholders.
  • Fifteen years’ experience using PMBOK Methodology (Waterfall, Iterative) to manage small, medium and large-scale IT Projects such as Data Center migrations/Decommissions, application upgrades.
  • Fifteen years’ experience collaborating with clients, end users, vendors, and Support Teams.
  • Over fourteen years’ collaborating with Executive Stakeholders, Steering Committees and project Sponsors.
  • Over four years’ experience creating and distributing IT notifications to a wide internal audience (C- Level Executives, Stakeholders, End Users, Clients and Global Support Teams).

COMPUTER/TECHNICAL:

Intermediate skill level using Microsoft Operation systems (Windows 10/8/7), Project Server/PPM, Skype for Business, SharePoint 2010/2013, Service Now, Word, Excel, PowerPoint, Outlook, Visio, Adobe Photoshop, Lotus Notes, UGS PLM Visualization software (CAD), ServiceNow, Mind Manager, and MS Project.

EXPERIENCE:

Project Manager

Confidential, Alpharetta, GA

Responsibilities:

  • Managing all projects under the eDiscovery platform, including application upgrades, infrastructure and Global Data Center decommissioning
  • Managing the decommissioning of the Forensics Dallas Data Center.
  • Managing of Forensics application and Citrix Build out at new US Data Center.
  • Manage and support Forensic Cyber Defense Team as a Program Manager.
  • Complete business cases for new projects assigned to FORENSICS Portfolio.
  • Capture non-functional requirements for assigned projects.
  • Managed and store project documentation in Project Server 2016 (PPM).
  • Host weekly/monthly stakeholder reviews, project team meetings and daily touchpoint meetings.
  • Manage project finances, change requests and complete status reports weekly.
  • Manage application break-fix or defect incidents (problem resolution) for MDR business line.
  • Ensure PMO Compliance with local Service Delivery Team.
Senior Systems Analyst

Confidential, Alpharetta, GA

Responsibilities:

  • Completed Design through Phase 1 (2017) deployments for the Citrix XenApp Upgrade project.
  • Completed migration of four (4) business applications to new XenApp 7.5 platform.
  • Hosted daily touchpoint meetings, weekly team meetings and monthly stakeholder reviews.
  • Complete project change request requests (scope, schedule or budget changes).
  • Completed weekly project status reports.
  • Managed ten resources (10) including contractors and FTE’s.
  • Completed procurement of COTS software package.
Senior Systems Analyst

Confidential

Responsibilities:

  • Completed Initiation through Phase 1 Deployment for the PKI User and Workstation Certificates project, including infrastructure upgrades.
  • Completed Initiation through Phase 1 deployment.
  • Managed global, cross-functional project teams.
  • Managed the project budget/finances using Earned Value method.
  • Hosted monthly stakeholder/steering committee reviews, weekly team meetings.
  • Completed weekly project status reports.
Senior Systems Analyst

Confidential

Responsibilities:

  • Managed several infrastructure projects and Process Change projects for the Identity and Access Management Portfolio (UPN Remediation/Transformation for Azure, RSA Disaster Recovery, etc).
  • Managed RSA infrastructure upgrade at the Confidential EMEIA Data Center (Germany).
  • Managed other small to medium infrastructure upgrade and app upgrade projects for IAM.
  • Completed compliance review with minimal defects.
  • Served as Project coordinator for the Identity and Access Management Portfolio, supporting seven infrastructure project teams.
  • Managed vendor performance.
  • Submitted service requests using ServiceNow.
  • Collaborated with Stakeholders and Executive Steering Committee.

Project Coordinator/Jr. Project Manager

Confidential

Responsibilities:

  • Created process documentation related to PMO guidelines, change management guidelines, etc.
  • Submitted monthly and week project status reports to the PMO.
  • Successfully completed the annual program quality assessment review.
  • Facilitated weekly project manager status meetings and monthly Stakeholder Reviews.
  • Assisted PM’s with stage gate review preparation.
  • Managed infrastructure and application upgrade projects from end-to-end for the GAP program.
  • Approved third party vendor invoices for approval.
  • Created and managed project deliverables within SharePoint 2010/2013.
  • Managed new server promotion workstream during Active Directory upgrade project.
  • Facilitated Lessons Learned sessions.

Owner

Confidential

Responsibilities:

  • Served as Project Manager for a small Atlanta based landscaping company by managing all aspects of daily operations.
  • Provided IT coordination for client’s new business web site development project by providing: a high-level project schedule using MS Project, communication plan, acquiring technology and workers, created training documentation and facilitated weekly status meetings.
  • Provided minor project coordination services to a Michigan based community church; Services included consulting, project planning, requirements analysis, software analysis and website improvements, and Microsoft Office training.
  • Provided consultation service to individual clients who were in planning phase of business start-up. Recommended website design and computer related products.
  • Consulted clients about purchasing mobile devices (e.g. Internet Service Providers, Androids, etc.).
  • Provided software and hardware training; training documentation is also provided for clients.
  • Completed 2-year Master’s Degree Program at Confidential .

Senior Systems Analyst

Confidential

Responsibilities:

  • Served as Project Manager and operational support lead (on-shift/off-shift) for the Warranty Operations department (i.e., routine maintenance, major/minor enhancements, emergency changes/escalation, break-fix, disaster recovery testing, pre-prod, testing, and production).
  • Coordinated weekly and monthly system releases for Warranty Ops and Service Engineering department changes - mainframe, web-based (e-commerce), client-server, and mid-range.
  • Reduced overhead spending from recurring system enhancements by $50,000 in 2007-2008.
  • Managed two major IT Services vendor support contract transitions for Parts & Service Division.

Confidential

Senior Systems Analyst

Responsibilities:

  • Served as Project Manager various IT project projects using CMMi Level 2 Methodology/ SDLC methodology.
  • Completed PMI PMBOK certification prep course; completed CMMI Level 2 audit successfully.
  • Managed project risk management, financial analysis, QA, PMO compliance, and change management processes per Corporate PMO.
  • Managed IT vendors’ performance during all Engineering projects.
  • Served as subject matter expert for Service Engineering during vendor/MSA transitions.
  • Procured software, hardware and vendor services for Service Engineering.

Systems Analyst

Confidential

Responsibilities:

  • Managed the implementation of a new, corporate 3-D math data release/retrieval process for the Service and Parts Operations Division.
  • Managed major and minor system upgrade projects for Service Engineering Department using Confidential Corporate Process.
  • Served as technical Liaison between customers, vendors, and upper management during 3D math-data project.
  • Researched new IT vendors to provide new software package or COTs demonstrations.
  • Served as the subject-matter expert for SPO's 3D Visualization website by providing daily operational support, content management, writing monthly updates, managing major/minor system enhancements.
  • Created escalation, communication plan and support plan for SPO's math data users.
  • Created RFP and RFI request for major projects.
  • Managed performance of three IT vendors according to Confidential 's Service Level Agreement (SLA).
  • Provided oversight during major contract transition from major vendor to new IT vendors.

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