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Project Manager Resume

Plano, TX

SUMMARY:

  • Information Technology manager with a demonstrated ability to lead diverse teams of professionals to continued levels of success.
  • Strong technical and business qualifications with an impressive track record and an in - depth experience in people management and software project management.
  • Significantly reduced development costs by using a mixture of onshore, offshore, and near shore resources
  • Effectively managing 20+ onshore and offshore resources consisting of project managers, subject matter experts, and developers
  • Experience leading department resources through the challenges of working on parallel projects from inception through delivery resulting in successful on-time/on-budget implementations
  • Information Technology experience managing projects in Mid-range and Mainframe environments, consistently resulting in high quality implementations with no major negative customer impacting events

CORE COMPETENCIES AND SKILLS:

Program Management, Project Management, Risk Management, Scope Management, Resource Management, Change Management, Scope Management, Budget Management, Building Collaborative Relationships, Team Work, Responsibility, Communication, Adaptability, Dependability, Professionalism, Flexibility, Project Financials, Leadership, Facilitation, Reporting, SDLC, MS Project, Excel, PowerPoint, SharePoint, Waterfall, Agile, ServiceNow, Lotus Notes

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Project Manager

Responsibilities:

  • For the Retail LOB, responsible for a master project with three sub projects with a total budget of $3.2 million
  • Managed projects and project resources throughout the entire Solutions Life Cycle
  • Followed proper Change Management Processes
  • Responsible for the following: development of project milestones, project schedules, tracking project costs, tracking the design, development, and testing progress of the project, documenting and tracking issues and risks, communication of project status to management
  • Responsible for working with vendor, contract, and internal IT delivery resources to define project scope, technical requirements and determine high level estimates
  • Oversaw the Business Analyst role of gathering requirements
  • Serve as the conduit between the customer community (internal and external customers) and the technology team to ensure business goals were achieved
  • Engaged business stakeholders to identify and in corporate business owned project tasks and dependencies
  • Successfully engaged in multiple initiatives simultaneously
  • Provided regular and timely Project status updates to project team and management as needed to ensure Projects were meeting agreed upon timeline
  • Created strategies for risk mitigation and contingency planning
  • Ensured projects were on schedule and deadlines were met
  • Managed project budget and forecast
  • Directs and oversees project team and manages conflicts within group
  • Efficiently identified, escalated and solved project issues
  • Demonstrated leadership
  • Environments, languages, and tools: Waterfall, ALM/Quality Center, CA PPM/Clarity, MS Office Suite, Skype for Business

Confidential Addison, TX

End to End Project Manager

Responsibilities:

  • Within the bank’s Mortgage area, led two workstreams on a large conversion to MSP Black Knight project
  • Environments, languages, and tools: Agile, Waterfall, iSeries, JAVA, Quality Center, Clarity, MS Office and Project, SharePoint, PRISM, NEXUS, Visio, PDWare

Confidential, Addison, TX

Project Manager and Business Analysis Manager

Responsibilities:

  • Worked within the Paymentech/Chase Commerce Solutions area of Confidential and served as the Chase Commerce Solutions (CCSo) Clarity Business Management Officer (BMO), responsible for the CA Clarity Portfolio Management tool
  • Managed utilization of the Clarity tool which include: development and facilitation of my area’s roadmap, represented my Line of Business’ (LOB) interest in Clarity Work Group meetings, tool, disseminating Clarity related information to my LOB members, Clarity Access Administration, addressing my areas’ questions, concerns, and issues
  • Developed a Clarity backup and delegated some of the clarity tasks to my backup
  • Supported my LOB’s annual Book of Work and Resource Planning efforts
  • Setup and facilitated monthly Clarity meetings with key Stakeholders
  • Provided weekly Clarity status to management and at Business Engineering meetings
  • Accepted work scope increase to being responsible for all of my LOB’s tools (Clarity, Project Pipeline (PPL) Demand Management tool, SharePoint, BluePrint) Project Manager for the roll out of/migration to the following new tools: the BluePrint (Business Requirements) tool, and the Project Pipeline (PPL) Demand Management tool
  • In the migration to the PPL tool, also created PPL tool and process decks, and helped with tool
  • Performed as one of the CCSo PPL tool Administrator
  • Environments, languages, and tools: Agile, MS Office and Project, PowerPoint, Visio, CA Clarity Portfolio Management, Project Pipeline, ALM/Quality Center, SharePoint

Confidential, Addison, TX

Project Manager

Responsibilities:

  • Managed and successfully installed 7 projects (one production support project and six development/enhancement), and supported 4 other Project Managers on successful installs (two of which were large enterprise wide initiatives (for the Consumer Financial Protection Bureau (CFPB)) that had to be coordinated with other delivery teams). These projects’ budget ranged from $30k to over $10+ million dollars, and they were successfully delivered within the bank’s Release Management delivery schedule
  • Matrix managed technical resources and virtual teams, teams using onshore and offshore resources (application developers, quality assurance testers, etc.)
  • Successfully completed development projects resulting in no major failed customer interactions
  • Managed multiple projects concurrently and effectively handled project tasks, timelines, and budgets
  • Built strong and trusted partnerships/relations with Line of Business
  • Facilitated technology kickoff meetings and weekly technology status meetings, and attended and presented clear and concise project status updates in weekly meetings, thru the project’s completion (including the project’s post implementation warranty period) with the leadership and stakeholders (e.g. senior management, Line of Business Partners); and also provided on demand statuses
  • Built and managed detailed project plans (noted and managed to major milestones), and a budget. This include budget forecasting, resource allocating and time tracking, and reporting to ensure the project budget was accurately maintained
  • Managed all projects to documented scope, and when necessary, to approved documented scope change controls
  • Ability to communicate and negotiate effectively with a wide variety of people, at all level (e.g. customers, business partners, end-users, technical team members (business analysts, developers and developer managers, testers), and senior management)
  • Environments, languages, and tools: Agile, Waterfall, iSeries, JAVA, Quality Center, Clarity, MS Office and Project, SharePoint, PRISM, NEXUS, Visio, PDWare

Confidential, Tulsa, OK

Project Manager

Responsibilities:

  • Managed resources, including subject matter experts, and programmers
  • Managed virtual teams, teams using onshore and offshore resources
  • Successfully installing development projects resulting in no major failed customer interactions
  • Managed multiple projects concurrently
  • Effectively managed project tasks, timelines, and budgets
  • Built strong and trusted partnerships/relations with Line of Business
  • Strong verbal and written communications skills
  • Created weekly project status dashboards, facilitating project status meetings, burn rate tracking and reporting
  • Built and managed project plans, status reports, risk logs, and budget reports
  • Environments, languages, and tools: Web based applications, C+, JAVA, MS Project, Lotus Notes, Lotus Sametime, Rational Portfolio Manager, ServiceNow

Confidential, Addison, TX

Project Manager

Responsibilities:

  • Managed department budget, resources, development and production support
  • Successfully installed and supported project development work resulting in no major failed customer interactions
  • Managed multiple complex projects of all sizes concurrently, leading projects to successfully implementation utilizing standard project methodologies
  • Facilitated meetings and presented to Line of Business Partners and Executive management
  • Monitored service level agreements, produced status reports and conducted status meetings
  • Managed and successfully implemented major revenue projects. These projects were all muti-million dollar projects that span across most Confidential Credit Card departments/applications. These projects generated millions of dollars of profit annually for the bank. Projects include Full Rate Triggers (FRT), Finance Charge on Late Transactors (FCLT), and UK Mid-Cycle Overlimit / Promo Turn-off project (MCO PTO)
  • Projects were installed in a release environment - Confidential System Structural Development Methodology. This methodology created the following project documents: Business Requirement Document, Business Requirements Confirmation Document, Conceptual / Functional System document, Technical Design document, Unit Test Plan, System Integration Test Plan, User Acceptance Test Plan, and Implementation plan
  • Matrix managed teams that span across many bank functions, vendors and consultants as needed to complete these projects. Matrix management responsibilities for resources in North America and Europe delivering solutions combining mainframe and distributed platform applications
  • Obtained estimates from various departments in order to create the total project costs, created timelines and schedules
  • Once Confidential was purchased by Confidential, helped lay the foundation for the installation of the following transition infrastructure projects: Photo Mini project, Indent Printing project, BIN Management project, Card D Confidential /System Conversion project, and Insert Standardization project. Ensured flawless conversion, integration and implementation of the expansion to legacy Confidential technology platforms
  • Interfaced with multiple Line of Business areas and a large number of interfacing application groups to identify business requirements and develop solutions for generating software development projects
  • Successfully completed numerous large conversion projects, Sony, British Hearts Foundation, US Bank, Sanwa Bank of California, TWA and EAB adding millions of accounts and millions of dollars to the bank
  • All of the conversions were delivered on-time, within budget and with little to no negative customer impact
  • Environments, languages, and tools: mainframe, midrange, COBOL, DB2, CICS, RPG, JAVA, Quality Center, Six Sigma, Waterfall, Clarity, MS Office, SharePoint

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