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Sr. Program Manager Resume

Upper Gwynedd, PA

SUMMARY:

  • IT Strategy Business Forecast Program Management Change Management | Program Planning and Delivery | Operational Streamlining Process Improvement | System Integration
  • Experienced and competent program management leader with more than a thirteen of extensive technology program and project management background, including planning, change management, resource and budget management, business objectives alignment, requirements analysis, design, implementation, and maintenance.
  • Demonstrate strong background in impacting commercial performance through adept configuration of resources with project objectives.
  • Proven leadership in recognizing and reducing operational discrepancies with the improvement of existing systems and implementation of customized solutions.
  • Experienced in developing talented teams focused on exceeding objectives. Over 8 years of experience establishing and managing large scale programs in implementing innovative technological solutions for fortune 500 companies in the Pharmaceutical, Financial, Higher and Healthcare sectors

TECHNICAL SKILLS:

Software/Hardware: MS Project, Java/J 2 EE, MS Office, Mercury ITG, Visio, Lotus Notes, Platinum Erwin, MS SharePoint, UNIX, Windows XP, XML, SQL, MS .NET framework, Documentum, Vignette, Cascade Server, Sungard Luminis, mySAP CRM, SAP CATS, MS Project Server, Microsoft Portfolio and Project Management (MOPPS) Portfolio Builder, Web Services, Service oriented architecture, Dell PowerEdge, HP - Compaq, IBM Blade Servers, SUN, Cisco 2600 routers and switches NetApp Filer, IBM tape libraries. Cisco UCS platform

Methodologies: PMI’s PMBOK and Rational RUP

System Development Life Cycles (SDLCs): Waterfall, Agile Software Development, Scrum, and Rapid Application Development (RAD)

PROFESSIONAL EXPERIENCE:

Confidential, Upper Gwynedd, PA

SR. PROGRAM MANAGER

Responsibilities:

  • Evaluated and established milestones for strategy realization to measure the shifts over time
  • Created and maintained the long term strategy realization roadmap enabling a ‘holistic’ view of IT’s transformation
  • Orchestrated, visualized and provided reporting for the IT Strategy realization master plan integrating business alignment, IT transformation work streams and activities across enabling functions (talent, procurement, etc).
  • Developed, executed and tracked realization success metrics
  • Identified (and lead) IT operating model simplification opportunities enabling realization of strategic goals and objectives.
  • Supported the benchmarking and identification of levers for change across organizational architecture, operating model, talent base, culture, governance and incentives.
  • Developed Program Budget, resource estimates, vendor selection and management for a $22M RCAM project in Confidential Regulatory IT. Assisted the Program Director in developing strategic vision, objectives and schedules for the implementation of the RCAM Program to integrate Confidential and Legacy company systems.
  • Played the role of Senior Project Manager in successfully integration/migrating 2 company legacy data into one system for Confidential Regulatory IT. Led financial forecasts, schedule and budgeting, resource and vendor management and interacted with Business at the sponsorship level to provide program and project kick off sessions and updates.
  • Established PMO “best practices” for software development projects at organizational level. 6 direct reports with 10M in project budgets
  • Developed change management strategies, conducted stakeholder analysis, impact assessments and devised appropriate plans.
  • Administered large project teams involving resources, from gathering requirements to implementation and support using MS Project and other related tools.
  • Program Manager acting as the single point of contact for the Office of CIO owning planning and execution of IT strategy roadmap and change management initiatives.
  • Key initiatives successfully implemented include cross-divisional leadership programs, point of view exercises to re-define organizational platform architecture and transformation ambassadors program.
  • Leading a 23 member strong RFP evaluation team comprising Business leadership, Enterprise Information Management leadership and leaders across various Confidential IT in evaluating an enterprise Master Data Management solution. Tasks include engaging vendors, reviewing responses, interviewing various business leaders and the vendor counterparts for the viability of solution, evaluation of best fit for Confidential and also dealing with all aspects of Program and Project Management, financial management and global procurement.
  • Steering committee lead responsible for developing the enterprise web services standards for Master data management solution. Oversaw many project initiatives to integrate various Confidential systems with the MDM system via state of the art web services using SOA framework and otherwise.
  • Headed a long-term project involving migrating thousands of legacy submissions to the Insight Publisher submission assembly and publishing tool. The project was considered one of the very complex projects and very critical to business success. The project was delivered 5 months ahead of schedule with almost a $1M in Savings than original planned with strong leadership and execution.
  • Developed Statement of Work and finalized task order with vendor to negotiate a Confidential friendly contract,
  • Formed the Project team including Merck, offshore and vendor resources and developed project budget, schedules and managed updates to schedules and budget on a weekly basis in MS Project Server, SAP, MOPPS Portfolio Builder Tool. The team was 21 members strong with a budget of over $1.2M over 12 months.
  • Responsible for developing and communication project progress to the steering committee, Project Champion and perform detailed ROI analysis on the rollout.
  • Managed resources to complete tasks on time and under budget. Used many Project portfolio management tools including MS Office suite, MS Project, Oracle PLM to analyze, report and update stakeholders.
  • Conversed with stakeholders and management through weekly status reports and face-to-face meetings
  • Led the program financial and resource management areas of this multi-year $22M program. Assisted the Leadership and Confidential IT program Director in developing the strategic Implementation Plan and roadmap to consolidate company's Confidential IT Regulatory content authoring systems. Developed funding models for $22M. Played a key role in the Vendor Selection/RFP process and managed all project financials including creating MOPPS and SAP projects and managing financials.
  • Oversaw program financial management, budgeting and controls.
  • Oversaw project executions, working with 5 project managers in managing project schedules, roadmaps, status updates, and implementation plans etc…
  • Supervised vendor selection process and conferred with vendor on project deliverables, timeframes, cost of licenses, installation, and ongoing support
  • Conversed with stakeholders and management through weekly status reports and face-to-face meetings
  • Responsible for leading the migration of the archived submissions for Legacy companies to the unified E*Dossier Submission Archive tool. Responsible for Project management, financial and budget management, schedule and resource planning and development, vendor relationship and implementation management apart from other day to day activities. Key tasks include:
  • As the leader of the project, was responsible for evaluating and presenting a long term implementation strategy for the implementation of this migration effort.
  • Managed project resources, budget and scope and led project implementation. Managed vendor resources and relationships and implemented and oversaw change control board to keep project in check.
  • Managed Project communications to various levels of the organization from the key stakeholders to executive committee and
  • Developed solution architecture in collaboration with the technology solutions architecture team to map and deliver the authoring tool.
  • Successfully upgraded E*Dossier infrastructure in November 2011 in preparation of Migration 2 months ahead of schedule.
  • Successfully remediated all security issues with E*Dossier Application in parallel to the migration effort in a 2 month period successfully protecting Confidential interests and enabling the migration to smoothly move forward.
  • Expected to complete migration of all eCTD Submissions to E*Dossier and successful cutover of legacy users to start working on the same unified Confidential Submission Archive Platform - E*Dossier.

Confidential, Moorestown, NJ

SR. PROGRAM MANAGER CONSULTANT

Responsibilities:

  • Developed IT Vision and budget estimates (totaling 4.5M) for a portal implementation project on MOSS 2007. Co-wrote project proposal and developed project execution, staffing architecture, and capacity plans. Developed a strategic plan for migration from MOSS 2007 to MOSS 2010.
  • Sound SharePoint technical knowledge with ability to design technical architecture, develop security models, create and manage web parts, develop and chair SharePoint Governance Model and Governance Committee.
  • Established PMO “best practices” for software development projects at organizational level. 6 direct reports with 10M in project budgets
  • Led a project management initiative for a period of 18 months in implementing a collection and recovery application software for the organization to work with noninsured clients in debt and are administered through the collection process.
  • Planned and oversaw implementation of salesforce.com, a marketing and customer relationship management enterprise solution to a user base of over 12,000 employees across the organization. Responsibilities included developing RFP’s, vendor evaluation process leadership, and planning and executing of the rollout project plan.
  • Managed the overall Program office that managed a portfolio of projects worth $30M and accounts for over 120 team members across USA. Responsible for Overall Program Communication to executives, Enterprise dashboard reporting, quality and resource management.
  • Led development of SOA based back-end integrations to corporate financial and reporting systems using web services protocols. The tasks included migration of huge amounts of transactional data from an legacy system to Great Plains financial systems and integrating it with the EMR software
  • Selected as software methodology expert and with one other colleague drafted the RFI/RFQ portion of the new corporate methodology. Subsequently identified as the consultant on the corporate methodology governance board to manage rollout and methodology execution
  • Developed statement of works (SOW), Service Level agreements (SLA), and other proposals to support business requirements
  • Administered large project teams involving resources, from gathering requirements to implementation and support using MS Project and other related tools.
  • Resource Project Manager for Bayada’s Data Center Migration Project. Responsible for over 120 resources including vendors, contractors and Bayada’s employees.
  • Provided expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, contract negotiation, policies and procedures, project documentation standards, quality assurance, executive presentations, organizational structure, contract requirements and best practices.
  • Coordinated precise scheduling for all data center migration events including all equipment and resources for the data center migration of a 20 million dollar facility on an extremely accelerated schedule with for a high profile client.
  • Responsible for resource allocation, deliverables review, procedures, documentation standards, vendor contracts, issues/actions/risks resolution and mitigation, move event coordination, executive status reports and presentations for the successful move of all production data and equipment as well as test, development and infrastructure technology.

Environment: Mainframes, Tape Libraries, Network, UNIX, AIX, Intel, Teradata, Jukeboxes, EMC Storage, Groupwise, Novell

CONSULTANT - SR. PROGRAM MANAGER

Confidential, Wilmington, DE

Responsibilities:

  • Managed and developed budgets while determining project scopes simultaneously for multiple large projects in the role of a Sr. Delivery/Program Manager for the Enterprise Technology Division serving Corporate IT.
  • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives using MS Project.
  • Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.
  • Secured resources for multiple projects within the IT Department
  • Handled deliveries of multiple EAI development and support projects world-wide managing 30 people including 5 Project Managers and a budgeted cost of US $3 Million. Worked on opportunities while taking care of existing projects.
  • Performed due-diligence, feasibility, SOW creation and handled negotiation.
  • Provided leadership to project teams in US, Brazil, Belgium, India and Singapore.
  • Direct and manage project development from beginning to end.
  • Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Developed full-scale project plans and associated communications documents.
  • Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.
  • Planed, scheduled, and tracked project timelines and milestones using Microsoft project and other appropriate tools.
  • Developed and delivered progress reports, proposals, requirements documentation, and presentations.
  • Proactively managed changes in project scope, identified potential crises, and devised contingency plans.
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Built, developed, and grew any business relationships vital to the success of the project.
  • Developed best practices and tools for project execution and management. Served as Primary contact for handling escalations.

Program Manager

Confidential

Responsibilities:

  • With the team of 3 managers, Successfully orchestrated relocation of 22 business critical applications from DE to Tennessee with in challenging time frame and budget (Time frame - 6 Months, Budget- $ 3 Mil) Responsible for ~Data center move project ~for P&RA LOB ( Performance and Risk Analytics Division of Confidential )
  • Challenge was to identify complex application components and its interdependencies, application interaction with stakeholders, business impact of a down time, application interaction with internal users and with external entities, hosting environment, performance and availability expectations, security aspects etc.
  • Based on business needs and priorities, prepared execution and testing strategy for reliable relocation with minimum downtime.
  • Demonstrated effective communication and coordination between wide range of stakeholders like business users, external vendors, service providers, testing groups, system administrators etc. during planning and actual move.
  • Designed innovative templates for information gathering, made presentations on move strategy to wide range of stakeholders, compiled data and prepared rare documentation that include application architecture, data flow diagrams, device and component interdependencies, business impact, application performance baselines, support information etc.
  • Extensively used - HP PPM - Project and Portfolio Management tool to create project plans, scheduling, resource allocation, progress tracking, budget spending, reporting etc.

Confidential, Philadelphia, PA

SR. PM CONSULTANT

Responsibilities:

  • Executed consulting engagements in development and implementation of Portal solutions and SOA implementations for clients in Financial, Telecomm, Healthcare and Higher industries using Java, J2EE as well as
  • Worked on a data migration project for a large financial firm responsible for migration of client personal and financial data from a legacy application to their new PeopleSoft database environment.
  • Implemented Enterprise Content and Portal solutions including Documentum, Filenet, Microsoft SharePoint, Vignette, and BEA Aqualogic portal for fortune 500 clients.
  • Handled interviews with client’s business managers and documented business processes
  • Collaborated with information technology specialists regarding technical aspects of the systems
  • Prepared cost benefit analysis
  • Reported and checked client control procedures in the following areas:
  • Information security at the network, application level, and operating systems - Windows NT, UNIX, and AS/400
  • Business continuity, backup and recovery, batch processing, and database management
  • Change maintenance and emergency fixes to both proprietary and vendor applications
  • Development and implementation of new systems
  • Oversaw multiple engagements simultaneously as the project field manager
  • Created project plans as well as established and monitored budgets
  • Assigned project responsibilities and provided performance reviews for team members
  • Coordinated and presented project deliverables to clients
  • Performed business process reviews, including revenue, purchasing, and payroll cycles controls analysis
  • Completed systems attestation for third parties (SAS 70) and reviewed internal audit work (SAS 65) for multiple clients in the financial services industry
  • Assisted in risk assessment phase of the audit and communicated recommendations to the client and financial auditors

Confidential, Philadelphia, PA

Associate Director

Responsibilities:

  • Organized custom development of application projects
  • Established the first project management office for the organization, establishing SLA’s processes, benchmarks and methodologies to drive day to day project management efforts across the university.
  • Implemented Vignette as enterprise Document and Web Content Management System for the entire organization.
  • Led implementation of Sungard Luminis as enterprise portal solution for the entire university. Tasks included developing Project Charter, building RFP, reviewing Vendor proposals, developing Project Plan and executing it using MS Project.
  • Formulated and assessed project plans for various business groups, including Accounting, Payroll, Customer Service, Sales Operations, Programming Investments, Legal, and Human Resources
  • Assessed communication and application technologies that were recommended for the development and deployment of applications
  • Evaluated and reviewed business requirements to create functional and data specifications, process flows, and user interface
  • Partnered with development team in translating business requirements into technical requirements; prepared detailed level of efforts
  • Developed detailed test plans and performed user testing
  • Evaluated and documented enhancements/changes to existing applications ensuring cohesiveness and viability across all components for augmented solution
  • Communicated with appropriate resources from both internal personnel and consulting firms
  • Documented and obtained consensus among business and technology groups for Support Level Guidelines
  • Prepared and submitted weekly project status reports to project sponsors and managers
  • Utilized Project Management methodologies for web application development and implementation
  • Oversaw technology and consulting vendor relations
  • Participated in the creation of RFPs and Proof of Concept testing
  • Produced materials and user guides for newly developed and enhanced applications
  • Conducted and participated in the process
  • Spearheaded multiple application development and technology project teams
  • Prioritized work for the team and conducted weekly internal status meetings

Confidential, New York, NY

PROJECT DELIVERY MANAGEMENT CONSULTANT

Responsibilities:

  • Managed the processing and scheduling of new software releases
  • Coordinated and scheduled project milestone/gate reviews
  • Lead a team of CMM level 5 offshore developers through requirements elaboration, use case models, High level designs, and proof of concepts for a SOA based integration platform development project using Java and J2EE language specifications.
  • Maintained a quality assurance program/portfolio to ensure consistent technical quality of all system lifecycle deliverables, work products, and services performed internally and by the external projects
  • Managed Web Development projects for multiple clients in developing web applications/sites to enhance productivity.
  • Implemented a Service-oriented Architecture based integration platform to integrate company’s disparate financial and accounting systems using IBM Websphere’s technology

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