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Delivery Manager - Consultant Resume

New York, NY

PROFESSIONAL SUMMARY:

  • Project Management Professional with 18 years of project management and leadership experience out of overall 24 years in IT fields as Programmer, DBA, Team Lead, SAP Basis Administrator, Project Leader, Project Manager, Program Manager and Delivery Manager.
  • Proven success in implementing IT and Confidential solutions in Strong Matrix, Functional and Projectized environments in various countries.
  • Well experienced in managing virtual teams located in different countries/continents and time zones simultaneously and has successfully delivered the projects on time and on budget.
  • Hands - on technical experience as Engineer, Developer, DBA, Data Architect and SAP-Basis Administrator strongly supports his day to day activities as Project Manager, Program Manager and Delivery Manager.
  • Experience in .Net security features such as .NET Authentication and Authorization, Token based Authentication using OAuth and Linux security features such as Kerberos.
  • Skilled in project and program management
  • Skilled in choosing right methodology
  • Initiated, planned, executed, monitored, controlled and closed IT projects/programs
  • Promoted Empirical Process Control, Collaboration and Self-Organization
  • Delivered early value to customers through Time-boxing, Iterative Development and Value-based Prioritization
  • Managed large and complex projects and programs implementing Custom Developed Solutions and Confidential /ERP/COTS with complex infrastructure in multi-vendor environment
  • Experienced in Prince 2 and ITIL Frameworks
  • Skilled in managing relationships, risks, issues
  • Conducted and managed effective formal change management activities (Prosci) in organizational environments experiencing profound change with much success
  • Used DevOps tools, for continuous integration to ensure high technology adoption, high organizational performance in fast paced environments

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile, Scrum, Lean, SAFe, ASAP, SDLC, RUP, TDD, ATDD

Frameworks: PMBOK, PRINCE 2, ITIL, Prosci

Project Delivery Management and Tracking Tools: Clarity PPM, MS Project, Project Server, JIRAKanban, SAP Workflow Tools (for invoice approvals and payments), Root Cause Analysis, Risk Registers, RAID Document, Finance / Resource Forecasting, Accrual Management, Time Reporting

Tools: Earned Value Management, Gross Margin Management

Defects Management Tools: Mercury Quality Center, HP ALM

Presentation Tools: Office 365, MS PowerPoint, MS Excel, MS Visio, MS SharePoint, MS Word, Lotus Notes, Lotus 123, BMC Remedy, ServiceNow

Decision Making/Analysis Tools: Fish-bone Diagram, SWOT, Five Whys, Cost-Benefit Analysis, Pay Back Calculations, Rate of Return Calculations, Return of Investment Calculations

ERP: SAP-FI/CO, SAP-HCM, SAP-SD, SAP-SRM, SAP-MM, SAP-EP, SAP-BaS, SAP-BA, SAP-BW, SAP

CRM, SAP: ABAP Cloud (SaaS): SharePoint 365, Project 365, SAP-SuccessFactors

Infrastructure/IaaS: EDI (Seeburger), Sun IDM, IBM CloudCOTs: OpenText Records Management-OTRM, EMC Livelink, Documentum, Captiva

Confidential Products: Avaya CM, Avaya CMS, Avaya AES, Avaya SAL, Avaya SMGR, Avaya SM, Avaya IVR, Oracle SBC, Verint Call Recording Systems

Development Technologies: C#, VB, ASP .Net, JAVA/J2EE, HTML, JavaScript, CSS, XML, XSLT, JSONPython, Angular JS, OWB, Business Objects, Crystal Reports

Databases: Oracle, MS-SQL, MySQL, DB2, Sybase, Mongo DB

Operating Systems: Windows, Linux (Red Hat), HP/UX, AIX, Sun Solaris, VMWare

DevOps Tools: Git-hub, Stash, Jenkins, Ant, nAnt, TFS

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Delivery Manager - Consultant

Responsibilities:

  • Maintained strong positive relationship with client
  • Collaborated with client as Product Owner
  • Expanded business to add multiple small to large projects of ENS Division’s portfolio
  • Increased the business revenue by 400% and head count by 3 times
  • Managed operations/projects at Confidential, ENS Division
  • Managed virtual teams present in multiple locations across USA, Canada and Mexico
  • Developed adaptable teams and managed individual’s performance
  • Developed Task Orders, SOWs, RFIs, RFPs
  • Performed Resource, Cost and Schedule estimations
  • Convened Steering Committee
  • Demonstrated excellent negotiation skills
  • Presented Weekly Status Reports, Monthly Status Update and Quarterly PMR Reviews to all levels of the organization
  • Coordinated with various internal and external globally distributed stakeholders at all levels
  • Groomed Product Backlog and prioritized the User Stories as per Clients feedback/needs

Environment: C#, ASP .Net, JAVA/J2EE, HTML, JavaScript, CSS, XML, XSLT, JSON, Angular JS, MySQL, DB2, Sybase, Mongo DB, Windows, Linux (Red Hat), Git-hub, Stash, Jenkins, Ant, nAnt, Kerberos, SAFe, TDD, ATDD, ITIL, Prosci, MS Project, JIRA, Kanban, HP ALM, Root Cause Analysis, Risk Registers, RAID Document, Finance / Resource Forecasting, Accrual Management, Time Reporting Tools, Earned Value Management, Gross Margin Management.

Delivery Manager - Consultant

Confidential

Responsibilities:

  • Maintained strong positive relationship with client
  • Acted as Product Owner on behalf of client
  • Expanded business from single project to multiple projects
  • Managed operations/projects at Confidential, ENS Division
  • Managed virtual teams present in Canada, US and Mexico
  • Coordinated with various internal and external globally distributed stakeholders at all levels.

Environment: JavaScript, CSS, XML, XSLT, JSON, Python, Angular JS, MySQL, DB2, Sybase, Windows, Linux (Red Hat), Git-hub, Stash, Jenkins, Ant, Kerberos, SAFe, TDD, ATDD, ITIL, Prosci

Senior Project Manager - Consultant

Confidential

Responsibilities:

  • Developed strong positive relationship with client
  • Successfully implemented a globally regulatory compliant project as per jurisdictional requirements of countries and regions
  • Managed virtual teams present in various countries and continents across the world
  • Coordinated with various internal and external globally distributed stakeholders at all levels
  • Conducted Sprint Planning, Daily Scrums, Retro meetings

Environment: C#, ASP .Net, JAVA/J2EE, HTML, JavaScript, CSS, XML, XSLT, JSON, Angular JS, MySQL, DB2, Sybase, Mongo DB, Windows, Linux (Red Hat), Git-hub, Stash, Jenkins, Ant, nAnt, Kerberos

Confidential

Senior Project Manager

Responsibilities:

  • Managed the defects triage due to data type mismatches
  • Coordinated between stakeholders from different ministries
  • Managed positive relationships between different departments and ministries of Alberta.

Environment: OpenText Records Management-OTRM, Captiva, .Net, Windows, Linux (Red Hat), HP/UX, AIX, TFS, Waterfall, MS Project, HP ALM, Root Cause Analysis, Risk Registers, RAID Document, Finance / Resource Forecasting, Accrual Management, Time Reporting Tools, Earned Value Management

Confidential

Senior Project Manager - Consultant

Responsibilities:

  • Defined gating process for projects based on size and complexity
  • Defined the deliverable matrix for projects
  • Implemented a workflow process for deliverables
  • Provided tools to identify and track the required deliverables and artifacts for projects

Environment: MS Project, Finance / Resource Forecasting, Time Reporting Tools, Earned Value Management, PMBOK, PRINCE 2, ITIL, Prosci, MS Project, Finance / Resource Forecasting, Time Reporting Tools, Earned Value Management

Confidential

Senior Project manager

Responsibilities:

  • Provided interactive intranet interface to access investment portfolios
  • Coordinated with customers and UX Teams to confirm the maximum user experience
  • Conducted/Facilitated Sprint Planning, Sprint Retro, Scrum and Scrum of Scrums etc.
  • Ensured value-based prioritization of product backlogs by collaborating with customers.

Environment: JAVA/J2EE, HTML, JavaScript, CSS, XML, XSLT, JSON, Angular JS, SAP-BaS, SAP-BA, SAP-CRM, Oracle, MS-SQL, DB2, Sybase, Windows, Linux (Red Hat), AIX, VMWare, Git-hub, Stash, Jenkins, Ant, MS Project, JIRA, Kanban, SAP Workflow Tools (for invoice approvals and payments), Mercury Quality Center, Root Cause Analysis, Risk Registers, RAID Document, Finance / Resource Forecasting, Accrual Management, Time Reporting Tools, Earned Value Management

Senior Project Manager

Confidential

Responsibilities:

  • Realized benefits of reducing maintenance cost of 100 skinny LPARs by $1.2M per year
  • Coordinated 12 external business partners to participate in DR activities as per time schedule
  • Delivered infrastructure 3 weeks earlier and reduce vendors’/consultants’ costs
  • Participated in Internal Audits and supported Functional Manager
  • Managed Scope, Cost, Schedule, Quality, Resources, Risks and Issues.

Environment: SAP-FI/CO, SAP-HCM, SAP-EP, SAP-BaS, SAP-BA, SAP-BW, SAP-CRM, SAP-ABAP, Oracle, MS-SQL, DB2, Sybase, Windows, Linux (Red Hat), AIX, VMWare

Senior Project Manager

Confidential

Responsibilities:

  • Created new reports in SAP and on-boarded on SAP - Enterprise Portal
  • Managed the Business Process changes as part of OCM for new data entry process
  • Migrated functionality from legacy applications to SAP and decommissioned old systems
  • Optimized process times and reduced operational costs

Environment: Java/J2EE, SAP-EP, SAP-BaS, SAP-BW, SAP-CRM, SAP-ABAP, DB2, Sybase, Windows, Linux (Red Hat), AIX, VMWare

Senior Project Manager

Confidential

Responsibilities:

  • Conducted feasibility study for Confidential module as part of Channel Program
  • Successfully managed customization activities to interface with SAP-BaS System
  • Interfaced with corporate LDAP to provide Single Sign Off

Environment: SAP-FI/CO, SAP-BaS, SAP-ABAP, Oracle, DB2, Windows, Linux (Red Hat), AIX, VMWare

Senior Project Manager

Confidential

Responsibilities:

  • Collaborated with various Business Units
  • Facilitated metadata design
  • Facilitated Data Analysis and Data Architecture sessions
  • Conducted Data Migration sessions
  • Integrated with Corporate LDAP
  • Coordinated with large group of internal and external stakeholders

Environment: SharePoint 2010, SharePoint 365, Sun IDM, Windows

Senior Project Manager

Confidential

Responsibilities:

  • Successfully managed vendor teams from Avaya, Verint, TELUS and IBM
  • Developed and maintained integrated project schedule
  • Managed streams of work for security, network, VE build, SIP, Oracle SBC integrations, Confidential applications installs
  • Successfully upgraded and migrated with zero impact to call center operations
  • Successfully delivered the project within time and budget by managing risks and issues

Environment: Avaya Communication Manager 6 (CM), Avaya Call Management System (CMS), Avaya Application Enablement Services, Avaya SAL Gateway (Secure Access Link), Avaya System Manager (SMGR), Avaya Session Manager (SM), Avaya Interactive Voice Response (IVR), Oracle Session Board Controller (SBC), Verint Call Recording Systems, Sun IDM, VMWare, IBM Cloud

Program Manager

Confidential

Responsibilities:

  • Installed, moved and upgraded LAN, WAN and Wireless equipment and Data Network
  • Installed and upgraded Data Communication Equipment and ABM/ATM Machines
  • Created and upgraded network and security (FW) rules as needed
  • Coordinated with external vendors and suppliers for scheduled deliveries
  • Installed and upgraded desktops, telephones, printers, faxes, video conference equipment
  • Managed RFI/RFP/SOW (Procurement) processes and delivered IT and Confidential part of scope

Environment: Windows, Avaya Desk Phones, Cisco Routers, Desktop Computers, Networking, Waterfall, PMBOK, PRINCE 2, ITIL, Prosci

Senior Project Manager

Confidential

Responsibilities:

  • Built and delivered Sandbox, Development, 3 QA and Pre-Production environments consist of 14 SAP applications in each environment (about 600 servers for DB, CI, App Servers)
  • Performed System Refreshes of QA Environments prior to each SIT and Regression Test for 21 times using virtual team of 90 members different countries/continents, round the clock
  • Continuously improved the rebuild time from 6 elapsed days to 80-hour window
  • Collaborated with 5 other PMs within project as Sr. Project Manager
  • Demonstrated strong time management skills and people management skills
  • Managed and mitigated risks of co-sponsored environment with multi-disciplined stakeholders

Environment: SAP-FI/CO, SAP-HCM, SAP-EP, SAP-BaS, SAP-BA, SAP-BW, SAP-CRM, SAP-ABAP, .Net, JAVA/J2EE, HTML, JavaScript, CSS, Oracle, MS-SQL, MySQL, DB2, Sybase, Sun IDM, IBM Cloud, Desktops, Windows, Linux (Red Hat), HP/UX, AIX

Senior Project Manager

Confidential

Responsibilities:

  • 40+ statements/reports were created in SAP and new EDI interfaces were created
  • Agile methodology is used for better collaboration, value-based delivery to the customer

Environment: SAP-ABAP, SAP-CRM, SAP-BaS, SAP-BA, SAP-BW, IDoc, SAP-EP, Oracle, MS-SQL, DB2, Sybase, Sun IDM, IBM Cloud, Desktops, Windows, Linux (Red Hat), HP/UX, AIX

Program Manager

Confidential

Responsibilities:

  • Reviewed and documented Govt. of Alberta standards
  • Developed Business Process to collect Documentation from all branches
  • Installed SharePoint, EMC (currently OpenText) Linklive, Documentum and Captiva
  • Integrated with SAP environment and other systems
  • Provided DR and HA capabilities to the environment

Environment: MS-SharePoint, SAP-CRM, SAP-BaS, SAP-EP, SAP-BW, EMC Documentum and EMC Captiva, Window, Linux (Red Hot), AIX, VMWare, Sun IDM, IBM Cloud

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