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Development & Communications Program Manager Resume

Salt Lake City, UtaH

SUMMARY:

Competent IT Manager with extensive experience in software, support and superior customer service and satisfaction. Possesses an in - depth knowledge of supervision and management of individuals, programs, and software development. Dynamic trainer with background in Microsoft Office and Communication/Presentation skills. Business Process Redesign Project Manager for large 5,000+ employee organization’s IT procedures. Accepting of extensive domestic and international travel.

CORE COMPETENCIES:

  • Microsoft Windows Server 2003/2008
  • Microsoft Exchange Server Migration 2010
  • Microsoft Office (2003, 2007, 2010)
  • Microsoft SQL and MySQL
  • Desktop Support in Windows XP and 7
  • Proficient Programmer with Visual Basic & C
  • Anti-virus, Malware, & Spyware
  • LINUX, UNIX & AIX
  • Budget Accountability/ P&L Management
  • Process Improvement / BPR
  • Computer Forensics & Analysis
  • Recruiting / Hiring / Evaluations
  • Virtual Private Network support
  • Policy & Procedure Development
  • Training Curriculum Development
  • SDLC & Rapid Application Design

PROFESSIONAL EXPERIENCE:

Development & Communications Program Manager

Confidential, Salt Lake City, Utah

Owner/Trainer

Confidential, Salt Lake City, Utah

IT Manager/Sergeant

Confidential, Cottonwood Heights, Utah

IT Manager/Sergeant

Confidential, Taylorsville, Utah

Director of Customer Service & Strategic Manager

Confidential, Salt Lake City, Utah

Program Manager

Confidential, Sacramento, California

Project Manager/Lieutenant

Confidential, Washington, DC

Responsibilities:

  • Created 95% paperless environment for intensive records and documentation management.
  • Managed successful implementation (on-time, on budget) of new ERP software for Accounting, licensing, and HR software from Microsoft Dynamics to Caselle Clarity.
  • Migrated server operating systems and e-mail with zero downtime for affected employees.
  • Reduced engagement time by 50% using custom developed application.
  • Created and maintained Disaster Readiness Plan and project manager for FEMA pilot study of Disaster Ready IT Team (called NetGuard) featuring a mobile response vehicle for IT reconstitution at remote, mobile sites.
  • Rescued failing IT projects nationwide as liaison between agency representatives and commercial providers.
  • Recognized as expert technical evaluator of requests for proposals involving enterprise applications, server technology, transmission protocols, staffing decision, and remote environments.
  • Lead team that decreased report processing time up to 90% via process mapping, compiling complex data, and introducing automation procedures.
  • Served as a Project Manager and primary change agent for the business process re-engineering of the agency, a $2 million project resulting in reduced processing time of 68%, decreased reporting time of 50%, and produced more than $10 million in savings via process and IT change.

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