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Test Manager Resume

SUMMARY:

  • 12 years of Testing experience in leading teams across a diverse set of Financial Services clients. Specialized in Quality Assurance of highly complex of business functions spanning across the enterprise - Corporate Investment Banking, Digital, Banking, Capital Markets and Wealth Management firms, Insurance, Communications, Information Media & Entertainment, Life sciences.
  • Proficient with different software development methodologies: Agile, Waterfall and Iterative development.
  • Drove testing across functional teams like Business Users, financial Advisors, BA, QA, Development, Product owners & other partners/vendors/stakeholders as part of engagements and projects
  • Closely worked with business users and Tech Partners to improve UAT process procedures and standards.
  • Conducted workshop as well as demo with Financial Advisor after each project release to walk through the new development and change requests
  • Managed team consisting of both onsite employees/consultants and offshore test team/test leads
  • Solid experience in managing UAT/QA testing and coordinating test cycles.
  • Expert in end to end regression and functional testing of all system components of the application and prioritizing regression scripts for Automation as well as execution and tracking in HP ALM
  • Extensive knowledge in requirement analysis, preparation, review and approval of QA/UAT Test Plans, Test Scripts and coordination of all testing activities including execution, defect tracking and issue remediation in ALM.
  • Performed data validation and black box testing of all data feeds from vendors and coordinated testing activities for multiple projects on all stages of Software Development Life Cycle.
  • Overall 8 years’ experience in mentoring QA/UAT leads/testers enhancing their skillset related to all QA/UAT functions including but not limited to document preparation, testing efficiency, requirement analysis, defect management, leadership and relationship building between business users and stakeholders.
  • 6 years of experience in Agile testing methodologies - Scrum and XP (Extreme Programming)
  • Exceptional Documentation and Presentation Skills, Risk analysis, and Quality control audits.
  • Hands on in Mobile Testing, Agile testing, FDD (Feature Driven development) testing, Data base testing, Web based testing, XML Testing and XSD validation, Batch testing, ETL testing, SOA (Web services) testing and Automation testing tools
  • Experience in Test Strategizing and planning, Estimation, Execution and Control, Client management, Scope management, Risk management and Resource management

TECHNICAL SKILLS:

  • ALM/Quality Center 11.0, JIRA and Concerto
  • Version management: VSS and SVN
  • Requirements Management: Rally, Use Cases
  • Functional Testing/ System Integration Testing/Regression, UAT/ Production testing, Database Testing, Web service Testing, UI Testing, XML Testing, ETL Testing, Validation Testing, Browser Compatibility Testing and Agile Testing Methodology
  • Web services Testing tools - SOAP UI, Parasoft SOA
  • Automation - QTP/UFT, Selenium IDE, Selenium RC 1.0, Selenium WebDriver 2.0
  • Salesforce, Unix, Oracle/ Microsoft SQL developer, TOAD, Sybase, Quartz desktop, BladeLogic, MS Word, Excel, PowerPoint, Visio, MS Project professional
  • Continuous Integration: Hudson/Jenkins
  • Programming languages C, C++, Python and HTML.

PROFESSIONAL EXPERIENCE:

Confidential

Test Manager

Roles & Responsibilities:

  • Conducted application specifications walkthrough to understand the functional and technical testing requirement
  • Identified necessary options to test the application; brainstormed with the team to arrive at possible approaches for validation
  • Prepared test plan with estimates, timelines based on priority and criticality of the functionality to be validated
  • Designed and executed tests in collaboration with offshore team
  • Coordinated testing tasks with the offshore team and conducted regular status updates with IT development & business team for sharing test progress & test results as well as reporting, tracking and monitoring defects to closure/ deviations
  • Monitored and reported test progress, tracked risks, issues and dependencies proactively and on a periodic basis and provided resolution to risks/dependencies
  • Published test completion / closure report with key points of closure. Published lessons learnt along with improvement plan to implement in the future release
  • Ensured team follows standard test framework and worked closely with team to generate ideas to continuously refine testing processes to improve quality. Also maintained the knowledge repository

Environment: SAS user guide, Axiom, Microsoft Word, Excel, PowerPoint, Outlook, MS Project and MS project professional

Tools: SAS, Axiom, SQL Server JIRA and ALM

Confidential

Senior Consultant/UAT Manager

Roles & Responsibilities:

  • Analysed business scope, requirements, user stories and use cases
  • Defined manual test scripts based on the scope, requirements, user stories and use cases
  • Executed manual test scripts based on the scope, requirements, user stories and use cases
  • Identified and reported issues or challenges and recommended solutions
  • Maintained a defect repository and followed up on defect resolution
  • Supported Morgan Stanley Business Users during a UAT Phase
  • Conducted live demos to Financial Advisors after each release to walkthrough the change requests
  • Assessed the impacts and risk of the new functionality on the system & advise the Business Users
  • Provided test reporting and metrics to the Business Partner on Test Execution progress during a User Acceptance Testing and ensured ant open issues are resolved in a timely manner

Environment: Windows 2010, PTI desktop, Salesforce, Microsoft Word, Excel, PowerPoint, Outlook, MS Project and MS project professional

Tools: Salesforce, JIRA and ALM

Confidential

Test Engineering Specialist

Roles & Responsibilities:

  • Created Master Test Plans and Test cases for assigned projects, reviewed and approved Test Plans for User Acceptance Testing
  • Performed data validation and black box testing of all data feeds from vendors during System Interface Testing coordinated testing activities on all stages of Software Development Life Cycle.
  • Participated in walk thru to define testability for requirements, systems integration, build deployment, release acceptance test, functional testing, configuration and change control.
  • Created weekly status report on QA progress for each release project using ALM, reported results to client Manager and published reports on QA dashboard.
  • Continuously improved QA processes, procedures, and standards by working closely with customer support department.

Environment: Windows 2007, Salesforce, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Tools: JIRA and ALM

Confidential

QA Lead

Roles & Responsibilities:

  • Created Master Test Plans and Test cases for assigned projects, reviewed and approved Test Plans created by cross-functional teams participated in release projects.
  • Provided technical leadership and mentoring team members including offshore QA engineers.
  • Performed data validation and black box testing of all data feeds from vendors

    coordinated testing activities for multiple projects on all stages of Software Development Life Cycle.

  • Participated in walk thru to define testability for requirements, systems integration, build deployment, release acceptance test, functional testing, configuration and change control.
  • Created weekly status report on QA progress for each release project using Test Director/Quality Center, reported results to client Manager and published reports on QA dashboard.
  • Continuously improved QA processes, procedures, and standards by working closely with customer support department.
  • Supported monthly releases and post release issues.

Environment: Windows 2007, Quartz desktop, Java, Python, Sybase, Sandra, Quality Center 11.0, Python, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Tools: Sybase, Sandra, Quartz desktop, Quality Center 11.0, BladeLogic, DMA for DB deployment, IBM console, Jenkins, Bob Monitor, JIRA

Confidential

QA Lead

Roles & Responsibilities:

  • Took the ownership for requirements analysis and QA of the Confidential -internal agent knowledge base for external client Confidential .
  • Impact analysis of requirements
  • Test planning & supporting the QA Function
  • Coordinated work across multiple teams to meet the tight deadlines
  • Worked in Service platform (new Confidential Operations offering)
  • GAP analysis
  • Tracked and coordination status across different teams
  • Collaborated and organized work across ~7-8 Confidential agents

Environment: Microsoft FrontPage, Expression Web 4.0, Windows 2007, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Confidential

BA-QA Lead

Roles & Responsibilities:

  • Lead knowledge management efforts related in Partnership Services
  • Coordinated business development activities through management of client tracker and nurturing opportunities in the Partnerships pipeline
  • Supported business development opportunities through background research
  • New product proposal development, and support client requirement needs.
  • Supported the Partnership Services team by serving as a point of contact on overall project management related items including scope, planning, tracking of impacted systems, scheduling etc.

Environment: Windows 2007, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project, MS project professional

Confidential

Senior Associate

Roles & Responsibilities:

  • Knowledge transition and team mentoring from a technical perspective to ensure delivery of the module with good quality
  • Participated and contributed towards project reviews, requirement gathering analysis and status update with customer as well as with management team
  • Prepared guidelines and checklists to ensure quality and track the issues to closure
  • Prepared project Plan & Test plan, test summary report for System as well as integration phase. Also involved in the estimation work
  • Ensured quality deliverables on time through project tracking and monitoring
  • Managed and resolve queries, escalations, conflicts and issues between onsite and offshore team to ensure delivery as committed
  • Provided support during UAT and production phase
  • Actively participated in Project management reviews and audit and contributed towards innovations and best practices
  • Participated in Release Readiness/Demos
  • Test planning with Testing Strategies
  • Regression Test suite creation and execution

Environment: Windows 2007, UNIX, Oracle SQL developer, JIRA, Parasoft Concerto, Parasoft SOAtest9.2, SOAPUI, Putty, TOAD, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Tools: Oracle SQL developer, JIRA, Parasoft Concerto, SOAPUI, Selenium IDE, Selenium RC 1.0, Selenium WebDriver 2.0, Putty

Confidential

QA Lead

Roles & Responsibilities:

  • Testing mobile applications - Android and iOS: Multiple Mobile devices from functional, usability and security perspective
  • Responsible for understanding & interpretation the customer requirements & specifications.
  • Supported Business Development efforts by participating in Sales calls and presenting QA solutions on Mobility Testing Services.
  • Assisted to lead the future growth of our mobility Center of Excellence around Quality Engineering and Assurance.
  • Managed relationships with sales teams, vertical and horizontal leads.
  • Conducted delivery assurance sessions/engage with project teams to foster the greater testing community
  • Drove business development, consulting, and manage large enterprise clients in specific mobile QA engagements
  • Knowledge transition and team mentoring from a technical perspective to ensure delivery of the module with good quality
  • Drove project reviews, requirement gathering analysis and status update with customer as well as with management team
  • Built guidelines and checklists to track the issues to closure and ensured the team follow the same.
  • Prepared project Plan & Test plan, test summary report for System as well as Regression phase. Also involved in the estimation work
  • Ensured quality deliverables on time through project tracking and monitoring
  • Managed and resolved queries, escalations, conflicts and issues between onsite and offshore team to ensure delivery as committed
  • Ensured offshore team support during UAT and production phase
  • Actively contributed in Project management reviews and audit and contributed towards innovations and best practices
  • Participated in Release Readiness/Demos

Environment: iOS/Android/Windows, simulators, Logcat, JIRA, Appium, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Tools: Logcat, JIRA, Appium, Simulators

Confidential

QA Lead

Roles & Responsibilities:

  • Knowledge transition and team mentoring from a technical perspective to ensure delivery of the module with good quality
  • Test Plan, Test Scenarios & Test cases preparation and review of the same
  • Test execution and status reporting with customer
  • Uploading and execution of Test cases and defect tracking in Quality Center
  • Participated and contributed towards project reviews, requirement gathering analysis and status update with customer as well as with management team
  • Prepared guidelines and checklists to ensure quality and track the issues to closure
  • Prepared project Plan & Test plan, Test scenarios, Test Cases and Test summary report for System as well as integration phase. Also involved in the estimation work
  • Ensured quality deliverables on time through project tracking and monitoring
  • Managed and resolve queries, escalations, conflicts and issues between onsite and offshore team to ensure delivery as committed
  • Provided support during UAT and production phase
  • Actively participated in Project management reviews and audit and contributed towards innovations and best practices
  • Responsible for the timely delivery of all agreed project deliverables and Weekly and Monthly Status Reporting and meeting with client

Environment: Windows 2007/XP Professional, UNIX, Oracle SQL developer, Quality Center 9.2, Parasoft SOAtest9.2, QTP/Selenium, SOAPUI, Putty, TOAD, Test Harness, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Tools: Oracle SQL developer, Quality Center 9.2, SOAPUI, Test Harness, JIRA, Putty

Confidential

QA Lead

Roles & Responsibilities:

  • Closely work with the development as well as onsite team for understanding the Business Requirements and Test Environment
  • Preparation of Test cases, Validation test protocol, formal execution of and traceability matrix
  • Execution of test cases and defect analysis and defect tracking in Quality Center
  • Responsible for the timely delivery of all agreed project deliverables and process activities like preparation of monthly and weekly status reports
  • Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements
  • Reported Critical Application Defects which were not uncovered during the UT and UAT; All the defects were agreed by the customer will be fixed post migration

Environment: Windows 2007/XP Professional, UNIX, Oracle SQL developer, Quality Center 9.2, Parasoft SOAtest9.2, SOAPUI, Putty, TOAD, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Tools: Toad, Quality Center

Confidential

Quality Analyst

Roles & Responsibilities

  • Closely work with the Onsite coordinator for understanding the Business Requirements and Test Environment
  • Preparation of Test cases and traceability matrix
  • Execution of test cases and defect analysis
  • Preparing and sharing the T & E document
  • Responsible for the timely delivery of all agreed project deliverables and uploading the results in QC
  • Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements

Environment: Windows 2007/XP Professional, UNIX, Oracle SQL developer, Quality Center 9.2, QTP, Putty, TOAD, Microsoft Word, Excel, PowerPoint, Outlook, MS Visio, MS Project and MS project professional

Tools: QTP, User Access Tool, Quality Center

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