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Project Manager/technical Consultant Resume

Tampa, FL

SUMMARY:

  • I am a Project Manager dedicated to exceeding the organization’s expectations to improve the overall client experience.
  • Proven ability to build a solid rapport with Senior Level Management in business, compliance, development and testing units for both internal and external clients.
  • This is accomplished by using sharpened communication skills, leadership skills and requirements gathering skills to create and execute robust Project Plans.
  • I am a strategic thinker with a track record of delivering customer satisfaction using these Project Plans and Leadership Skills.
  • I have extensive knowledge and experience on SDLC from the perspectives of a developer as well as that of a project leader using the Waterfall methodology.
  • I’ve demonstrated analytical and logical acumen, proven experience at creating project documents and artifacts to address the client's concerns.
  • I am seeking a Project Manager position where I can bring value to a company and their clients as well as bring satisfaction to all stakeholders.

CORE COMPETENCIES:

  • Master’s Degree in IT with a PM Concentration
  • Procurement (RFI/RFQ/RFP) Experience
  • Technical PM Experience in Software
  • Project Monitoring & Controlling
  • Time and Cost Analysis (EVM)
  • Project Assessment
  • Human Resource Management
  • Risk Management
  • Critical Path Method Experience
  • Quality Management
  • Communications Management
  • Scope Management

TECHNICAL SKILLS:

Software: MS - Office Suite (Project, Excel, Access, Word, PowerPoint, Visio, SharePoint)

Languages: MS-SQL, MySQL, COBOL/COBOL-II, VBA, VBScript, C, Java

Hardware: HP Non-Stop, Intel

Platforms: Guardian/OSS, AIX/UNIX, MS Windows, .NET, MVS/OS

Other: Presentation and Organizational Skills, WBS, Schedule Management, Cost Management, Stakeholder Management, Risk Management, Adobe Pro Meeting, ISO 8583, SharePoint (Advanced Skills include experience in Versioning, Security, Checkin/Checkout), MS-Excel (Advanced Skills include Pivot Tables, Slicers, Data Tables, What If Analysis, External Data Links, Formulas, VBA)

PROFESSIONAL EXPERIENCE:

Project Manager/Technical Consultant

Confidential, Tampa, FL

Responsibilities:

  • Client facing Technical Consultant where I coordinated efforts to establish transmission connectivity for mid to large cap clients for cash management services working with their technology staff and/or their third-party vendors.
  • Client industries and sectors included academic, government, pension funds, manufacturing, consumer durables and financial services.
  • Major accomplishments included onboarding clients with complex requirements in under two weeks that were previously that were months behind schedule. The most complex onboarding should take no longer than four weeks. This was accomplished through using tools available in Waterfall Methodology, such as Critical Path Method.

Project Manager/Process Improvement Specialist / Consultant

Confidential, Tampa, FL

Responsibilities:

  • Process Improvement Specialist for the Optima Product, focusing on Communications Knowledge Area.
  • Reduced processing time, risk while improving quality of Daily Release Management reports by leading a project that eliminated MS-Access (EUC) and use HP ALM directly. This was accomplished through VBA programming in MS-Access and HP ALM.
  • Documented and stored “As-Is” processes as well as “To-Be” documents of same processes using SharePoint and Collaborate (Jive).
  • Organized SharePoint site for Process Improvement Project using version control and required contributors to leverage the check in/check out feature for project documents, thus maintaining integrity of project documents.
  • Used MS-Project and Advanced MS-Excel programming skills to manage project, create metrics, KPI’s, WBS and CPM Network Diagrams.

Data Quality/Governance Specialist / Consultant

Confidential, Tampa, FL

Responsibilities:

  • Data Governance Reporting Specialist for the Data Quality Team supporting the efforts of 16 Products and 5 Global Regions including KYC and AML
  • Generate monthly Heat Maps by aggregating the 16 Product Scorecards which were stored in an MS-SQL database for later retrieval, using Pivot Tables and VLOOKUP to create Affinity Groups/Charts. The data consisted of 70,000 Critical Data Elements.
  • Reporting of these items are presented to Senior Management showing month to month trends as well as other statistics for consumption, feeds and subscriptions.
  • Setup and maintained several SharePoint Sites for various Global LOB’s using versioning and security features

Project Manager Expert / Consultant

Confidential, Tampa, FL

Responsibilities:

  • I created comprehensive Monthly Scorecards using Testing Metrics for Senior Management so that they can strategically plan development and testing processes in business areas such as Compliance, Financial, Risk and HR. The Risk area was comprised mostly of AML and KYC reports using advanced Excel features such as Pivot Tables, Slicers and Data Tables, using VBA to create RAG color status.
  • I ran projects using the Waterfall methodology, setting up milestones and goals, using MS-Project and adhering to the required timelines, adjusting where necessary using crashing and fast tracking when required
  • I chaired status meetings with testing and development management to ensure that they met their deliverables/SLAs reviewing their monthly Scorecards to identify opportunities/goals for process improvement.
  • I prepared quarterly Heat Maps of select applications within the business areas to the PMO as a tool for further strategy. These were based on BRD’s that I’ve previously prepared and became the Project Artifacts.

Implementation Manager/Applications Developer

Confidential, Tampa, FL

Responsibilities:

  • I led efforts in project management, process improvement, compliance management, risk management, and change management which directly contributed to improving the department’s overall performance numbers
  • I directed onshore and offshore resources, providing recommendations based on analysis to improve the process, mitigating risks of failed changes
  • I facilitated and standardized process for software implementation into the QA and UAT environments using the tools of Waterfall methodology, clearly defining deliverables, milestones and goals
  • I reduced downtime of UAT environment by over 75% to remedy the issue of the system being unavailable, thus eliminating state fines and mitigating reputational risk through using “What If” analysis tools in MS-Excel
  • I was one of the development leads for the Tandem side of the house for their UCard product, using MS-Access for prototyping and HP ALM/Quality Center for Defect Tracking.

Application Developer

Confidential, Tampa, FL

Responsibilities:

  • I created technology solution to reduce the response time to the client and their cardholders. This was done by designing, documenting, and prototyping an application subsystem. Activities included crafting FRD’s, making presentations to management and peers, as well as coding and creating test plans for both offshore and onshore teams.

Software Developer/Tester

Confidential, Tampa, FL

Responsibilities:

  • I identified, gathered, analyzed, and documented business system requirements (BRD creation) to modify existing system to support 1,000 retail outlets from the current size of 200 stores

Technical Project Manager/Business Analyst

Confidential, Tampa, FL

Responsibilities:

  • I created several Project Documents for several EBT and Disaster Services projects.
  • I successfully converted 18 California counties from one consortium to another, using the tools of Waterfall methodology. This 18-month effort involved several milestones, several stakeholders and a very solid project plan as the exposure to failure was very high.
  • I delivered real time, emergency support for the state of Louisiana during hurricane Katrina by providing them with disaster services cards. This required supporting deployments and upgrades while exercising my Risk Management skills in coordinating with the state, company relationship managers, software development, FEMA, and card vendors.
  • I developed and performed QA testing for several HSA (Health Care Savings Accounts) subsystems including credit and future funding. I used HP Quality Center to capture metrics and MS Access to report metrics.
  • I defined systems strategy by communicating technical integration decisions, issues, and plans with members of the project team through prototyping and analysis of forecasted results. Worked with internal client to resolve client issues with the application. Created and refined preliminary mockup of user screens and their functionality to demonstrate the flow processes using PowerPoint.

Systems Analyst III/Business Analyst

Confidential, St. Petersburg, FL

Responsibilities:

  • I performed customizations for Non-Stop system processing payment cards (credit, debit, EBT) and returns/refunds for major banking and retail clients. This was done using design and programming skills.
  • I created office automation, installation/testing and statistical/analysis tools, dramatically increasing efficiency and productivity using MS Access and MS-Project

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