SUMMARY:

• 14+ years of experience in software industry with experience in managing, designing, developing, support and managing Pega PRPC applications, Micrsoft 365, Dynamics 365, Business Central, SharePoint solutions.
• Experience includes Project Management, CRM/BPM Application Design, Development, Business Process Modeling, Automation and solution implementation and System Testing, and Performance testing.
• Domain experience in Financial Services, Life Science, Insurance, Healthcare, Retail and Banking.
• Extensive experience in large CRM (Customer Relationship Management)/BPM(Business Process Management) implementations for Contract Center using Pega PRPC for Insurance and healthcare clients.
• Deep knowledge and working experience with CRM/BPM tools such as Pega PRPC, Pega CPMi framework with CTI integration, Web Service, SOAP and MQ Integration.
• Experience working with Customer Management, Business SME’s for Process optimization and helping in providing technology road map for large scale CRM implementations.
• Implemented multiple projects with Agile - SCRUM, Iterative and Waterfall model.
• Has 5 years of experience at offshore in solution implementation, system testing and leading a team of 8-10 person in multiple projects and 8+ years of experience at onsite with a team size of 6.
• Has experience in preparing on Proposals and well versed with Use case point estimation techniques.
• Experience in Pega PRPC Implementation with recommended best practices for maintenance, ease of support and performance.
• Knowledge and thoughts in building and working with Pega Center of excellence for large implementation projects.
• I have experience in Pre-Sales, Project management and Technical Architecture of BPM/CRM and ERP Implementations.
• My extensive experience includes implementation and project management applications using Pega PRPC, Microsoft Dynamics CRM, D365, Business Central, SharePoint, Delve and Yammer. Integration of Pega PRPC.
• Technical architecture experience in CTI systems for Phone integration and with legacy systems with REST API, Web services and MQ integrations.
• I have been part of many end to end large implementations which involves working with global teams for design and code review of the application for Best practices and guardrails compliance. Project management, coordination, reporting, architecture, design, task management, budgeting, stakeholder management, presales are some of areas where I have earned expertise and used them in multiple large scale multimillion dollar implementations.

SOFTWARE SKILLS:

Operating Systems: Windows 9x/2K Professional /NT/XP, MAC .

Databases: SQL SERVER 2000, IBM DB2, Oracle 10g

Languages and Scripting: JavaScript, JSP, XML, HTML, Java, Perl .

Tools: PRPC 5.x, 6.x CPMi, Microsoft Dynamics CRM, Salesforce, Microsoft Dynamics AX, Lombardi Teamworks(Now IBM BPM), Req Pro, Quality Center, Win Runner, Load Runner

PROFESSIONAL EXPERIENCE:

Confidential, Chicago

Technical Project Manager/Architect

Responsibilities:

• Involved in working with business users and business analysts to get the business requirements and arrive at technical specifications
• Involved in Proposal, Effort estimation and SCRUM stand up meetings.
• Prepare Project Plan, manage project, report status to client and senior management.
• Attend Requirement Elaborations, Client meetings, Status Updates, Sprint planning.
• Develop Proof of concepts for complex requirements.
• Solution Architecture for the Collaboration platform using O365 technologies using Delve, SharePoint Online, and Yammer.
• Technical design and development guidance and Unit testing
• Support Code deployments and verification in QA, UAT and Production
• Support to resolve any Environmental issues during deployments.

Confidential, Chicago

Technical Project Manager/Architect

Responsibilities:

• Involved in working with technical and business analysts to get the requirements.
• Involved in Proposal, Effort estimation and SCRUM stand up meetings.
• Attend Requirement Elaborations, Client meetings, Status Updates, and integration planning.
• Co-ordinate with offshore and integration teams
• Solution Architecture for the D365 Business central integration.

Confidential, Madison, WI

Technical Project Manager/Architect

Responsibilities:

• Involved in working with business users and business analysts to get the business requirements and arrive at technical specifications
• Involved in Proposal, Effort estimation, task management and stand up meetings.
• Worked in an agile environment of implementation
• Requirement Elaborations, Client meetings, Status Updates, Sprint planning.
• Develop Proof of concepts for complex requirements.
• Solution Architecture, Class structure design, Integration with legacy Systems.
• Technical design and development guidance and Unit testing
• Performance improvement and Log Analysis
• Design and Code Review of Peers.
• Development and Unit Testing
• Support Code deployments and verification in QA, UAT and Production
• Support to resolve any Environmental issues during deployments.

Confidential, Schaumburg, IL

Lead System Architect

Responsibilities:

• Involved in working with business users and business analysts to get the business requirements and arrive at technical specifications
• Involved in Proposal, Effort estimation and SCRUM stand up meetings.
• Worked in an agile environment of implementation
• Requirement Elaborations, Client meetings, Status Updates, Sprint planning.
• Develop Proof of concepts for complex requirements.
• Solution Architecture, Class structure design, Integration with legacy Systems.
• Technical design and development guidance and Unit testing
• Performance improvement and Log Analysis
• Design and Code Review of Peers.
• Development and Unit Testing
• Support Code deployments and verification in QA, UAT and Production
• Support to resolve any Environmental issues during deployments.

Confidential, New York

Lead System Architect

Responsibilities:

• Involved Process optimization for Customer onboarding and roadmap for implementation
• Worked with multiple teams such as business team, and technical team to arrive a solution and architecture.
• Requirement Elaborations, Client meetings, Status Updates, Sprint planning.
• Solution Architecture, Class structure design, Integration with legacy Systems.
• Worked in an agile environment of implementation
• Technical design and development guidance and Unit testing
• Integration Design and Construction
• Support to resolve any Environmental issues and conflicts between the teams

Confidential, New Jersey

Lead System Architect, Technical Project Manager

Responsibilities:

• Involved in Pre Sales, Proposal and Effort estimation.
• Involved in Requirement Elaborations with SME’s, Business Users and Project Sponsors.
• Worked with SME’s from customer, Business Analysts from Partners and Technical and testing teams to arrive at common requirements to meet the business needs.
• Involved in Solution Architecture with customer Center Of Excellence team
• Integration with external systems using MQ messaging and SOAP services through service bus.
• Design and Code Review.
• CO -Ordinating with Offshore Team
• Customer Interaction and Status Reporting

Confidential, Westborough, MA

Lead System Architect, Performance Analyst

Responsibilities:

• Meeting with Business users for SLA expectations and Performance metrics
• Consolidate and conflict resolution on requirements, Performance analysis, metrics
• CRM Implementation and support for the end customers.
• Performance analysis of the call receiving from the CTI
• CTI integration analysis and Report.
• Customer Data Management and Business Process management and handling of claims implementation
• Performance Analysis and tuning
• Customer Interaction and Status Reporting

Confidential, Illinois

Lead System Architect

Responsibilities:

• Involved in proposal and effort estimation.
• Provided insight and helped to layout the roadmap implementation plan in phase wise approach.
• Worked as link between Business Team, end users, technical team in getting requirements, implementation and delivery
• Understood the underlying Siebel application business rules and able to optimize the process and business rules for the new implementation.
• Interacted with end users for smooth transition from Siebel to new technology/application.
• Requirement Gathering and Understanding.
• Worked in the Iterative development plan and helped in phase wise delivery of the application
• Integrated the application with telephony system for the call transfer and data exchange via MQ messaging.
• Integrated with external systems for data exchange on Policy, assignments and Claims registrations using SOAP service.
• Solution Architecture, Delivery management and Production Support

Confidential

Lead System Architect

Responsibilities:

• Offshore Project Leader and Solution Architect.
• Conceptualization and design of business processes.
• Project Implementation and coordination activities.
• Supervision and guidance for project team members.
• Coordination with onsite team and requirement understanding.
• Training the team on Lombardi Teamworks.
• Point of Contact for Quality Assurance and working with SQA team for processes and attending Audits.

Confidential

Senior System Architect

Responsibilities:

• Offshore team Leader and Solution Architect.
• Conceptualization and design of business processes.
• Project Implementation and coordination activities.
• Supervision and guidance for project team members.

Confidential

Senior System Architect

Responsibilities:

• Solution developer.
• Module lead and design of a module.
• Project Implementation and coordination activities.
• Supervision and guidance of module team members.
• Coordinating with Business and Onsite team.

Confidential

System Architect

Responsibilities:

• Worked with business team and for understanding of the requirements
• Helped to resolve the requirement gaps and process optimization
• Created the Orthogonal Array Testing approach for the optimized test case creation approach for all the business scenarios
• Business Architecture and Solution
• Design and implementation of the class structure and implementation

Confidential

QC- Engineer

Responsibilities:

• Understanding the business requirements and developed test cases to test the complete functionality of the application.
• Developing Test plan and Test Strategy for all the Functionalities of WBCDT
• Set up test environment
• Regression Testing, Investigated software bugs and interacted with developers to resolve technical issues..
• Done defect tracking using Bugzilla.