PROFILE SUMMARY:

IT Consultant with over 11 years experience in the area of Software Quality Assurance, assuming such roles as QA Test Lead, SCRUM Master and Retail PM for leading fortune 500 clients across industries such as financial services, healthcare and mobility. Through direct collaboration with client and PMO stakeholders I have extensive experience creating operational infrastructures to navigate both Agile and Waterflow SDLCs while managing onshore development teams and near/offshore test teams with the automation of integrated and system testing to deliver quality software solutions.

SKILLS INVENTORY:

Project Mgmt.: PRISM (Primary Repository of Information Management System)

SDLC AGILE: Rally Agile Management Tool

SDLC Waterfall: ALM QC (Application Lifecycle Management Tool), RequisitePro, MS Project

Test/Automation: TOAD, GH Tester, WinRunner, Informatica Power Center 8.6, Test Director 7.6, Selenium

Programming: Java, SQL, Benthic SQL Query Tool

Administrative: MS Outlook, MS Office, MS Project, MS Visio, SharePoint, Lotus Notes

EXPERIENCE:

SCRUM Master

Confidential

Responsibilities:

• Organized project teams to include point of contacts for business and design leads, solution architects, development and test teams, artifact owners, reviewers and approvers for each decision gate, milestone and deliverable.
• Created project management plans to include retail delivery plan, development lifecycle process, utilization tools, defect management plan and the approval process
• For Agile SDLCs, utilized the Rally Agile Tool to organize user stories into iteration plans to manage backlog lists. Also created daily burn down charts to report task variance.
• For Waterfall SDLCs, utilized PRISM (Primary Repository of Information Management System) to organize task, manage resources, track artifacts, create status reports, maintain project schedules and perform approvals.
• Created change control documents to track risk to the project which included impacts to scope, rise in estimates, changes in design and environment.
• Provided detailed status reports to project leadership and client stakeholders to include metrics for ETAs, developmental progress, risk and impacts, artifact delivery and test execution (planned vs. actual, percentages and defects).
• Provided approvals including GO/NOGO decisions for all production readiness artifacts and deliverables

QA Test Manager

Confidential

Responsibilities:

• Created QA frameworks for Agile and Waterfall SDLCs to align assigned task with resources for each iteration and release.
• Provided guidance in performing System Integration testing of Web Services middleware applications.
• Designed strategies for testing applications across incremental builds and backlog lists for daily scrums
• Resolved under - burn / over-burn issues detected within weekly resource variance reports.
• Utilized Quality Center (test management tool) to organize the test execution and delivery lifecycle process.
• Utilized data management tools to ensure data requirements were accurate and sufficient for testing obligation.
• Utilized GH Tester (Web Services middleware test tool) to validate data integrity and formatting of APIs.
• Assisted test teams in validating API connectivity and transmission paths that resides between UI application layer (frontend) and the backend data management layer (i.e. Database).
• Provided status and metric measurements to include weekly burn down charts, defect tracking logs, management 4 blocker scorecards and defect injection rate (DIR) reports.
• Successful delivery of SLA ROI measurements to include commitment to on-time delivery, prompt resolution of issues with quality results and offshore/near-shore above average scores on client proficiency aptitude test.

QA Test Manager

Confidential

Responsibilities:

• Managed 3 member test team charted to validate the IMS capability for new web based platform / applications.
• Using Informatica (Web Services middleware testing tool), injected front-end XML customer orders through the legacy system and middleware process flows to populate backend Oracle tables (i.e., TPP, NPS, UMS and IMS GUIs).
• Performed provisioning tasks for each order, from billing to the HSS (Home Subscriber Switch) to enable activation.
• Added/changed call features for single and multiple residential line orders.
• Performed defect resolution lifecycle.

Senior Sys QA Analyst

Confidential

Responsibilities:

• By incorporating Accenture's V-Model Development Practice and Application Delivery Methodology, redefined the corporate standards for QA processes and procedures.
• Created PowerPoint decks as content course material to include item stems and plausible distracters.
• Delivered content on subject matter topics including test planning, measuring and estimating, cost analysis, test script content, defect resolution, metrics and project level decisions.
• Adherence to documenting standards regarding item construction, formatting, grammar and correctness.
• Provided final review and SME sign off for course .

Senior QA Test Lead

Confidential

Responsibilities:

• Managed 3 team leads and 9 testers using Test Director to define and organize task.
• Created functional guideline to determine data distribution work streams, which is the initial validation process to distinguish mail preparers and mail recipients.
• Provided QA approvals for high level design, functional requirements, (ICD) Interface control documents and (CRUD) Create Record Update Delete Matrix documents.
• Developed overall Test Plan to govern the testing lifecycle, manage activities within daily builds, define test case templates, data repository and defect resolution guidelines.
• Using Benthic Automation Testing Tool, assisted test team during Component and System Test phases by executing SQL scripts to populate source tables with test data, created xml files to populate tags with source data, executed stored procedures in Informatica and java batch driver files to extract source data from multiple source tables, performed data conversions, calculations, reformatting and populated target tables and validating output in target tables.

Senior QA Analyst

Confidential

Responsibilities:

• Collaborated with staff of MIT faculty leads to develop a series of senior level QA capability exams for the Confidential Solutions Delivery Academy (ASDA).
• Developed subject matter content for relevant course material and redefined the task analysis exercises.
• Developed exams focused on test case designs and application/system level testing (end to end).
• Developed testing exercises designed to create and execute test suites as opposed to individual test conditions and also performed troubleshooting/problem solving techniques.

Senior QA Analyst

Confidential

Responsibilities:

• Using MS PowerPoint developed seven modules of content course material.
• Created numerous exams and interactive activities to enhance the learning experience and engage discussion.
• Conducted team level reviews of all content, confirming process and standards, formatting, grammar and correctness.
• Managed released versions of content using a dedicated SharePoint site to interact with development teams.
• Once all intermediate reviews were complete, led final reviews and provided sign-off for content.

QA Test Manager

Confidential

Responsibilities:

• Created test strategy document, validating the business requirements and quality measures needed to approve the capability to serialize each individual item/carton, case, and pallet produced on multiple packaging lines.
• Created a test approach plan detailing the operational steps to validate specific drugs with the initialization of a single pedigree to include changes, returns or exchange of ownership from an initial point of manufacturer throughout the supply chain to a pharmacy or hospital.
• Created overall test plan, proving the testing approach that would ensure adequate coverage for proposed serialization strategy and capabilities understood to be needed across Genzyme's manufacturing and distribution infrastructure.
• Created a detailed estimation plan of hours, resources, test tools and cost analysis with a progressive percentage plan of testing activities during each test phase throughout deployment and a sliding indicator for change in design, scope and risk.
• Worked with development teams to create process flow documents outlining code delivery proposals, testing objectives and interfacing relationships for each site according to the proposed As-Is and To-Be use cases.
• Worked with the data management team to create a test data repository along with an interface matrix defining the relationships between each module.
• Worked with project management and development leads to outline operational issues, risk and gaps.
• Managed a test team of 5 resources, which included staffing assignments, monitoring hours, assessing s, and performance feedbacks.
• Developed a test execution plan detailing Accenture's V-Model process along with templates for creating test cases, scripts, defects and status reporting.
• Developed a matrix to map business requirements to test cases across multiple manufacturing sites and platforms.
• Created a traceability matrix mapping resource assignments to testing activities and deliverables

QA Test Lead

Confidential

Responsibilities:

• Responsible for staffing and managing 10 offshore and 5 onshore test resources.
• Created test plans to validate the implementation of PFM Lite functionality for the legacy web based applications.
• Organized testing efforts for online banking functionality via approved mobile devices (cell phones, Blackberry, PDAs and smart-phones).
• Ensured test team provided script mappings to test all functionality including, bill pay, funds transfers, account inquiry, electronic billing and ATM Branch Locator.
• Using Quality Center testing tool provided daily status including execution progress, issues and defects to project management and business clients.
• Responsible for defining and controlling testing schedule and deliverable benchmarks
• Responsible for test scope containment and mitigating risk factors
• Responsible for creating and implementing the production process for each release
• Responsible for monitoring resource hours against project utilization estimates.
• Responsible for providing instruction with regards to setting up test data and environments.
• Proactively managed and provided accountability for all defects and issues throughout resolution lifecycle
• Responsible for creating change controls to include estimations for the change and post release impacts

QA Test Analyst

Confidential

Responsibilities:

• Facilitated sessions between onshore/offshore developers and support teams to identify firewall rules, profiles, applications, reports and interfaces
• Worked with data warehouse developer to create and resolve connectivity rules around firewalls, passwords, and invocation parameters.
• Created and executed test scripts to validate application functionality successfully migrated to offshore environments.
• Coordinated knowledge transfer sessions with offshore teams to ensure execution capability satisfactory for connectivity and functionality.

Sr. Systems QA Analyst

Confidential

Responsibilities:

• Teamed with Confidential partners and consultants to develop of a corporate assessment plan for ESC Loyalty, Inc.
• Using Confidential V-Model Delivery Practice, developed the Quality Assurance detailed assessment and implementation plan
• Created "As-Is / To-Be" analysis of development/testing/delivery policies and procedures.
• Met with QA management team to identify key improvement measures for service delivery management initiatives.
• Redefined change control processes which interfaced with current testing delivery practices.
• Redefined organizational structure to align with functional roles to work more efficiently within the delivery lifecycle.
• Delivered best practice guidelines to support change control, software migration, integrations and production support activities.
• Provided next steps and action items needed to enable a "very quick" transition to a more stable Total Loyalty Platform (TLP)