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Project Manager / Business Analyst Resume

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Plano, TX

PROFESSIONAL SUMMARY:

United States veteran that is an accomplished Business Analyst / Project Manager with certified Agile experience and a verifiable track record of managing multi - million dollar database migration projects. Extensive enterprise business systems experience in budgeting, forecasting, project scoping, contracts and vendor management. Provides a strong and effective interface to the project team, management, stakeholders, third parties and the client through clear, accurate and articulate written and verbal communications.

SKILL:

  • Project/Program Management
  • PMO Set: up and Management
  • Business Analysis
  • Financial Analysis
  • Budgeting and Forecasting
  • Vendor Management
  • Database Management
  • Contract Negotiation
  • Project Coordination
  • Time Management
  • IT Governance
  • Resource Staffing

TECHNICAL SKILLS:

  • Microsoft Office Suite applications: MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Visio and SharePoint
  • MS Excel VBA
  • JAVA
  • Microsoft SQL Server Studio 17
  • Jr. SQL Database Administrator

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Project Manager / Business Analyst

Responsibilities:

  • Coordinated and facilitated all aspects of several global Data Center Transformation initiatives to include server upgrades and data center relocations.
  • Facilitated communication between internal groups, internal functions, and outside suppliers as necessary in support of the project execution.
  • Created slide presentations for weekly business reviews for corporate-level management documenting business status, performance, and pending business initiatives.
  • Updated project plans, tracked key deliverables, provided both high level and detailed view into the overall capability transformation program. Coordinated activities between each of the projects as well as assisted in the coordination between other groups and/or organizations.
  • Applied experience and subject matter knowledge to solve complex business issues within established guidelines and recommends appropriate alternatives.

Business Analyst

Confidential

Responsibilities:

  • Provided program planning, milestone management, scope management, resource forecasting, financial management, and change management across the project portfolio.
  • Assisted with project management and worked across multiple geographies and time zones globally.
  • Collaborated with business partners and global stakeholders to drive cross-workstream escalation and issue resolution.
  • Assisted in managing Human Resources tasks including the hiring and release of all program personnel.
  • Developed, designed and established reporting standards and templates for IT PMO.
  • Performed financial and project tracking for over 500 employees at the enterprise level.
  • Developed SQL and Excel databases and templates that are now the standard for reporting and forecasting purposes.
  • Monitored and approved employee timesheets to ensure billed hours corresponded to proper allocation of project time hours.
  • Forecasted company expense accounts and assisted in vendor contract renewals and invoicing.
  • Developed and maintained consistent communication with staffing agency representatives within the United States, Canada, Brazil, Europe, Asia and Australia.
  • Created vendor Statements of Work (SOW) and multi-million dollar Purchase Orders for program resources.
  • Worked in conjunction with global staffing agencies to address any contractor issues related to time off requests, time sheets, overtime worked and billing discrepancies.
  • Was responsible for managing, tracking, issuing, refreshing and rebuilding all computer assets.
  • Provided basic help desk and troubleshooting with laptop and/or application issues.
  • Developed and maintained program database in SQL Server that tracked and forecasted all resources and expenses for the program.

Confidential, Dallas, TX

New Business Account Manager

Responsibilities:

  • Analyzed employee Confidential programs, contribution policies, eligibility, customer objectives and identified customer’s budgetary constraints and administrative requirements.
  • Managed employee enrollment meetings while giving presentations and coordinating carrier installation processes.
  • Reviewed all plan materials, contracts, booklets, and Confidential summaries prepared for the customer to ensure accuracy, reduce administration and avoid errors and omissions.
  • Analyzed and interpreted monthly experience reports to make recommendations to client.
  • Projected renewal action through analysis of premium versus claims experience, benchmarking analysis and detailed review of customer’s data and the market trends.
  • Analyzed and negotiated rate renewals and year-end financials on behalf of customer.
  • Explored plan design alternatives to streamline program complexities and lower renewal costs.
  • Managed insurance carrier relationships at the sales and service representative levels, through constant contact and interaction.

Confidential, Richardson, TX

Account Manager

Responsibilities:

  • Obtained healthcare and Confidential quotes from insurance companies while providing information to existing and potential clientele.
  • Accessed specific healthcare provider's quote engines to receive healthcare plan coverage rates and reviewing options with clientele to choose the best option for both company and/or individual policies.
  • Managed small and large groups, both fully insured and self-funded healthcare and benefits coverage for corporations as well as for individuals.
  • Created census information, reports and spreadsheets utilizing MS Office Suite applications for presentation and tracking purposes as well as conduct enrollment meetings.
  • Met with clientele to review new and/or renew business for their benefits packages.
  • Daily duties included working with HMO's, PPO’s, HSA's, FSA's, Section 125 POP plans, COBRA and State continuation, enrollments/terminations/changes.
  • Expert skills using MS Office, AMS and InsureWorks to accurately house information.
  • Managed and trained new personnel in account management roles.

Confidential, Jacksonville, FL

Fuel Systems Dispatcher

Responsibilities:

  • Monitored all CSX locomotives on the East Coast and Union Pacific locomotives in California.
  • Dispatched fuel trucks to locomotive sites for refueling, updated locomotive fuel status and supervised 45 drivers.
  • Tracked, logged, monitored and generated reports based on status of locomotives using the CSX Mainframe system, Lotus Notes and proprietary systems.
  • Reviewed, processed and approved vendor bills of lading to ensure timely payments.
  • Handled all accidents reports involving locomotives, fueling trucks, chemical spills and initiated immediate action.

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