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Scrum Master Resume

PROFESSIONAL SUMMARY:

  • Over 10 Years of extensive experience in Information Technology spanning across, Product and Project Development and Service Operations.
  • Hands on experience in designing and developing applications across a range of domains, platforms and environments using Mainframe, DB2 z/OS, REXX, IEF and Selenium.
  • Certified Project Management Professional (PMP), Certified Scrum Master and Z/Os DBA with hands - on experience in Project and Program Management both in water fall and Agile based project.
  • Core Contributor - Technology consulting as SME in various Mainframe technology to address issues related COBOL, DB2, CONTROL-M, SORT and REXX/CLIST programming, design and development.
  • Excellent client relationship manager possessing good communication skills, I have been at both technology and business customer facing role for the last 3 years and proficient in communicating with all levels of management

PROCESS AND FUNCTIONAL SKILLS:

  • Problem & Incident Management, Change management, Continual Service Improvement, Waterfall, SDLC
  • Merchant Acquisition, Merchant Pricing & Payments,
  • Merchant Analytics & Marketing
  • Statements and Reconciliation

TECHNICAL EXPOSURE:

Programming/Script Languages: COBOL, JCL, REXX

Mainframe tools: CHGMAN, Compuware tools, SYNCSORT and other CA products

Data Base: Z/Os DB2 11, VSAM

Operating System: Windows, z/OS

Scheduler: CA-JOBTRAC and CONTROL-M

Performance tools: APTUNE,STROBE

DB2 Utilities: BMC Copy plus, IBM, CDB, OPTIM

Testing Automation: Selenium

Others: Manage now, Rally, Info web and Service Now (ITSM)

CAREER HISTORY:

Confidential

Scrum Master

Responsibilities:

  • Collaborate with the Agile Coaches to define the Agile (Kanban) roadmap that would streamline the CR & vendor management process for the HR/Payroll program.
  • Facilitate various Agile ceremonies (Stand-ups, Planning, Review & Retrospective sessions)
  • Identify, track and manage issues and impediments in VersionOne tool
  • Provide coaching/mentoring to team members on Agile practices and processes

Technical Project Manger & Senior Consultant

Confidential

Responsibilities:

  • Elicit/document/manage business, functional & non-functional requirements throughout the life cycle of the project in the Enterprise Requirement Management tool (CaliberRM)
  • Core Contributor - Technology consulting as SME in various Mainframe based programming, design and development

Requirements Manager

Confidential

Responsibilities:

  • Review and approve all requirements assets created by the project Requirement Analyst during the entire project delivery lifecycle
  • Ensure that all Requirement deliverables adhere to Enterprise Data Governance and Quality assurance standards

Technical Lead and Developer

Confidential

Responsibilities:

  • Strong technical expertise in CONTROL-M and Mainframe technologies. With business knowledge and tech background handled multiple development projects btw .

Confidential, Phoenix-Arizona

Senior Software Engineer (Scrum Team)

Environment: CONTROL-M, COBOL, REXX, JCL, SYNCSORT and DB2

Responsibilities:

  • Work with product owner, scrum team in agile development environment.
  • Estimation of user stories, capacity planning for scrum team.
  • Work on analysis, design, coding, unit testing and code review for application changes.
  • Core Contributor - Technology consulting as SME in various Mainframe based programming, design and development.
  • Interface with multiple vendors (IBM, BMC and CDB) for issue resolution, if production incidents are caused by the vendor products.

Confidential

Project Manager

Environment: CONTROL-M, COBOL, REXX, JCL, SYNCSORT and JOBTRAC

Responsibilities:

  • Impact analysis and job and schedule mapping for various triggers and holiday and daily calendars creation
  • As an SME working with EA- CONTROL M and mainframe version (customized one) to aid mainframe developers to schedule jobs.
  • Manage client relationships and CONROL-M vendor in addressing issues, remove impediments and stick to the timeline. Risk analysis and action plan to address them.
  • Defining targets for the given sprint, access the team velocity and define user stories based on the earlier sprint output and retrofit session.
  • Meet with the Metrics Driven Management team to review and baseline the team performance to assess rewards / penalties. Consistently earned rewards for meeting all change, problem management and system availability targets

Confidential

Project Lead

Responsibilities:

  • Meet with the service delivery managers at periodic intervals to review the system availability, problem and change management goals attainments and brainstorm opportunities to improve performance
  • Worked in multiple RFP’s and other assignments/initiatives. Was an active contributor in the recent bid and won the 27Mil contract that is now being executed from US, UK, Australia, Canada and India
  • Ensure stake holder communications are taken care during major service disruption (Mainframe Outages and other enterprise wide outages e.g. Network). Communicate with the Development, Production Support and Business Vice Presidents & Directors
  • Core Contributor - Technology consulting as SME in various Mainframe based programming, design, development.

Confidential

Project Lead

Responsibilities:

  • Accountable for ensuring the availability of CAPN Suite within Global Merchant Services platform servicing the merchants across the globe
  • Managed a team of 15 resources onshore and offshore and ensured high availability of the CAPN Suite of systems processing approximately $1Billion in payments with zero missed SLA’s
  • Managed and lead the production assurance process for the critical systems and implemented the change audit process
  • Accomplished G1 (Highest) rating across all of the CAPN suite in the areas of availability, problem, incident and change management through Service Operations excellence and continual service improvements
  • Track repeated incidents and ensure that the true underlying cause is identified; interfacing teams are aptly engaged through defined processes.

Confidential

Analyst Programmer

Responsibilities:

  • Participate in technical and architect discussion about the business impacts and project plans
  • Designed, developed and implemented a reporting and restaging solution for merchant services platform
  • Core developer and onshore SPOC to track project plan and updating QC.
  • Created & Maintained operational plan documents for all of the apps, these documents are application s teams record for all platform improvement initiatives that have been identified in the systems

Confidential

Analyst Programmer

Environment: Cool Gen, COBOL, .NET, JCL, SORT

Responsibilities:

  • Analyzing COOLGEN code and rewriting it in COBOL.
  • Have taken leadership in targeting this project and providing deliverables on time.
  • Technical understanding to support with hands on experience of the same.
  • Interacting with the clients and the onsite coordinators for issues and queries of the project.
  • Ensured the technical specifications and deadlines.
  • Handled responsibilities of preparing detailed test cases by referring the code and database jobs and maintaining them In Quality center (QC).
  • Maintaining standards by providing QA.

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