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Strategic Initiatives Program Manager Resume

San Diego, CA

SUMMARY:

  • An experienced, results - driven, and self-motivated project manager.
  • A strong leader with years of project, program, and portfolio management experience in multiple industries including, HealthCare Delivery Systems, Medical Device, Information Technology, Pharmaceutical, Restaurant, Mortgage and Finance.
  • Demonstrated strengths include Project Management best practices, building and maintaining professional relationships, and developing and implementing measurable performance metrics for the team with a focus on customer service, performance management, and leading and coaching teams.
STRENGTHS:
  • Effective in identifying business requirements and developing solutions to optimize environment.
  • Effective communication skills.
  • Ability to work independently.
  • Excellent organizational skills.
  • Attention to detail.
  • Very resourceful and self - directed
  • Ability to prioritize portfolio workload.
  • Ability to work with simultaneous programs and projects and people.

TECHNICAL SKILLS:

Windows, Office Applications (Word, Excel, Publisher, PowerPoint, Outlook, Visio, Project), SAP, Planview, Innotas, Service Now, JIRA, and SharePoint, JIRA

EMPLOYMENT HISTORY:

Confidential, San Diego, CA

Strategic Initiatives Program Manager

Responsibilities:

  • Leading large diverse and multidisciplinary teams in a Confidential and Epic health information management program.
  • In the first 4 months set the stage for program governance, and all project management deliverables to resurrect the projects that were already in midstream.
  • Responsible for oversight and executive steering committees stakeholder experiences and global Confidential communications in regards to the program.
  • In a healthcare setting relationship management with stakeholders and project teams is critical there for regular communications are delivered via meetings, and multi-media.
  • We are driving to meet program execution with PMI methodology and Microsoft applications, Agile/Waterfall, Service Now, JIRA, and SharePoint.
  • The expected ROI is $1.1M over the first 3 years.

Confidential, San Diego, CA

Strategic Initiatives Program Manager

Responsibilities:

  • Lead full life cycle project delivery for multiple small to large projects.
  • Responsible for positive relationship management with stakeholders and project teams.
  • Driving project execution to meet project schedule, cost and quality requirements.
  • Responsible for the deployment of restaurant and mobile systems with a hybrid approach using Agile/Waterfall, Service Now, JIRA, and SharePoint.
  • PMI methodology and Microsoft applications were employed to drive project execution to meet project schedule, cost and quality requirements.

Confidential, San Diego, CA

Technical Service & Support Project Manager

Responsibilities:

  • Our goal was to provide our Confidential ts with easy access and high-quality responsiveness to their needs.
  • When Confidential ts call our number one goal is to provide guidance and resolve their issues quickly.
  • Therefore, I was responsible for the design, development, and implementation of Technical Service & Support systems and business processes using Agile/waterfall methodology.
  • I drove all tasks and projects to on-time completion using enterprise policies, procedures, and tools.
  • Deployed daily stand-ups, weekly core team meetings and steering committee presentations which were required for all projects.
  • Managed all Oracle Service Cloud projects, product launches, and operational processes.
  • Enhancements designed and implemented using PMI methodology, Service Now and JIRA.
  • RFP and contract coordination for vendor management using Matters.
  • Responsible for quality management validation preparation and UAT testing.

Confidential, Del Mar, CA

PMO Program and Vendor Manager

Responsibilities:

  • I was responsible for leading a PMO rollout to IT and business units, while running large scale IT projects, and creating and maintaining the Infrastructure project portfolio.
  • Worked with clinicians to define the best process for their area while driving multiple small and large projects to completion using enterprise governance policies and procedures.
  • JIRA, Service Now, SharePoint, MS Project, and PMI methodology and tools employed on all projects.

Confidential, San Diego, CA

Dispensing Program Manager

Responsibilities:

  • Worked directly with clinicians in hospitals, ambulatory centers, and clinics to interpret requirements and drive large scale clinical projects to completion.
  • Responsible for the Pyxis Anesthesia and Med Station medical device products.
  • Enabled hardware engineering, manufacturing/production, and software security projects to work together to successfully perform the installations.
  • Held to high standards of resource management and portfolio management on projects related to these products.
  • Lead clinical, cross functional, multidisciplinary teams to project completion using internal PMO center of excellence policies and procedures with Planview.
  • On time, on schedule, and on budget delivery of every product and project using company governance and phase gate processes.
  • Experience with product development process for medical devices, particularly design control and GMP requirements.
  • Implemented best practice business methodologies into existing lifecycles; develop and successfully implement multiple policies, procedures.

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