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Director Of Pmo Resume

Dallas, TX

EXECUTIVE SUMMARY:

  • As the Director of IT PMO, I am managing a team of Project managers and is responsible for all the strategic initiatives within the PMO.
  • Having been in IT industry for more than 20+ years,. I bring in experience working for some of the world's largest Hi - tech, Bio-tech and Health Care corporations. In the last 20+ years, I worked in various capacities as in IT Director, Senior Engagement Manager. Senior Business Program Manager, IT program
  • Manager (including Operations Manager / Service Delivery Manager responsibilities), Infrastructure Project Manager, SAP Project Manager, People Manager, SAP Solution Architect, SAP CRM Technical/Functional Team Lead, Sr. SAP Business Systems Analyst lead, SAP systems analyst, Software Engineer and Software Quality Engineer Lead
  • I have a very strong Technical and Functional background combined with extensive experience in the execution of large Global Programs/Projects such as Merger & Acquisition projects/programs, Data Center move, SAP Implementations, Cloud implementations, Ecommerce Hybris Implementations, SaaS Migration, Upgrade Projects, Support Projects, Compliance Projects, Infrastructure projects and Data Migration and In tegration projects.
  • I have both Public and Private sector experience. and have performed the above responsibilities both as a consultant and as an FTE.
  • 1 yr as Director + 5 years of Program Management experience + 5 years of Project Management experience + 8 years of hands on SAP Technical/functional experience + 1+ years of Development (coding) experience.
  • Leadership| Business Development | Strategy/Management Consulting | Business Transformation | Program Delivery and Governance | Integration Management | Client Management | Stratgeic Planning
  • Business Development experience include: PRE-SALES, Client Relationship, Vendor Relationship Management, Client Engagement and Delivery. Creation of RFP’s/RFQ/SoW.
  • Project Management Processes: SDLC/PLC
  • Project management methodologies applied: ASAP methodology, Waterfall, Agile/Scrum, SaFE Agile.
  • MS project, CCA PPM ( Clarity), JIRA, Smart sheet
  • Project Management, Risk Management, Scope Management, Schedule Management, Budget and forecasting, Resource Management, Communication Management, Quality Management and People Management.
  • Core Skills: PROGRAM MANAGEMENT, PROJECT, PORTFOLIO MANAGEMENT, SAP Sales and Distribution, SAP CRM, Supply Chain
 

TECHNICAL AND FUNCTIONAL SKILLS INCLUDE:

 
  • SAP Sales and Distribution, SAP Order To Cash, SAP Warehouse Management, SAP Finance, SAP CRM Marketing and Sales, SAP CRM Internet Sales and Ecommerce, ( Product and Product Catalog) SAP CRM Service, SAP CRM Cloud for Customer. SALESFORCE CRM, EDI.
  • Good knowledge of Big Data Analytics, IoT, Digital Marketing. Hands on experience with Sales Force
  • Industry Experience Include: Hi-Tech, Bio-Tech, Life Science, Health and Environmental sciences, Health care, Pharma, Retail, Food Distribution, Utilities, Telecom, Semi-Conductor, Education, Construction and Software Industries.

WORK EXPERIENCE:

Confidential, Dallas, Tx

Director of PMO

Responsibilities:

  • Created Process flows for the Project Intake Process and Established Project Intake process for the Steering Committee
  • Planned and Organized the summer retreat for the IT Division where we identified, categorized and prioritized all the portfolio of projects within IT
  • Created Project Charter and Presented PMO vision/mission and project portfolio in the IT All Hands meeting
  • Created a Detailed Project Inventory list with a clearly defined and detailed scope, budget and established timelines
  • Established Templates for Risk Mgmt, Status Reporting, Meeting Minutes Templates, Issue Log, Decision Log and Action Log
  • Created visual representations for the project portfolio
  • Created a static dashboard that represented KPI’s/ budget and resource allocation
  • Oversaw the management of cabling projects, Device Deployment projects, Audio/Video deployment projects and applications projects for all the schools within Confidential .
  • Created Monthly Project reports for the IT division
  • Change management/ Operational Management responsibilitess
  • Provided Guidance on appending the SoW with PII/Data Sharing information

Confidential

Director - IT Program Delivery

Responsibilities:

  • Managed the Migration of EDI maps from (TLE) TI's old legacy system to the new Dell Boomi Platform. (IPAAS solution - Integrated Platform as a service) using Agile Methodology
  • Managed a team of 15 people (including Technical Architects, BA's and Developers) from conception to realization while working across global teams and while managing stakeholder expectations.
  • Mentored Junior PM's and served in the role of a lead program manager providing guidance and direction to PM's on PM processes, methodologies tools and techniques.
  • Introduced Agile/Scrum concepts to the PMO organization. Trained teams on Agile concepts.

Confidential, Richardson, TX

Sr. Program Manager

Responsibilities:

  • Managed all projects within the Oracle Enterprise Applications Group including Security Compliance, Migration, Upgrade and Infrastructure projects
  • EDI Re-Architecture Flash<-> Fujitsu B2B integration, Windows 2003 to 2012 R2 migration, Solaris Migration from Solaris 9 to 12. OnBase Upgrade from 11.1.0 to 15. Axway upgrade from v5.5 to v5.12. Security Compliance project for vulnerabilities.
  • Introduced Project Management processes/methodologies in the organization, Created PMO charter, Created Project Management teamplates such as; RASCI matrix, Action/Issue items/Decision logs etc.
  • Created Detailed project plans and WBS
  • Created Portfolio/Program level Dashboards.
  • Mentored Junior PM's and served in the role of a lead program manager providing guidance and direction to PM's on PM processes, methodologies tools and techniques.
  • Managed a large offshore team of 30 people

Confidential, Fortworth, TX

Sr. Business Program Manager

Responsibilities:

  • Managed the program budget of $21 million which included tracking the current budget and developing forecasts
  • Tracking Accruals, Capital Expense (Capitalization) and Expense ( Operational Expense)
  • Created financial reports highlighting key performance indicators such as budget variance
  • Conducted budget variance root cause analysis in cases where negative budget variances are beyond acceptable thresholds
  • Assisted in the investment request process including determining business value of the request, ·
  • Where requested by program teams, assisted in conducting business value analysis to prioritize program releases and functional scope
  • Provided content on program financials for the periodic status reports
  • Managed the entire program from a strategic standpoint, ensuring the project progressed well within the defined constraints of scope, schedule and budget.
  • Planned, forecasted and managed budget.
  • Operations Management- Conducted operational reporting for the executives, created executive dashboards and presented to the VP and CIO

Confidential

Sr. Engagement Manager

Responsibilities:

  • Managing Client relationship, Client Delivery and Customer Engagement for SaaS migration project
  • Prepped the customer to embrace our new SaaS version of the products.
  • Used subtle influence to convince the customer, addressed their fear in migrating from on premise to the SaaS version of the product and equipped them to embrace the new technology and processes through training and through the adoption of new behavior
  • Oversaw many dry runs and final migration run.
  • Handled customer communications of the customer in terms of the change and the new technology that they were being persuaded to adopt.
  • Achieved our goal of customer satisfaction, engagement and customer retention

Confidential, Richardson, TX

Sr. Program Manager

Responsibilities:

  • Managed the project and team for SAP Cloud for Customer Implementation using Agile Methodology
  • Assisted in budgetary planning and cost based analysis for product and new hires
  • Work in partnership with stakeholders (EVP), business leaders (VP’s and Directors) to establish business process requirements, analyze potential new services, prioritize projects, deploy and update systems/tools.

Confidential, Fortworth, TX

IT Program Manager

Responsibilities:

  • As a senior program manager, I was responsible for all the strategic initiatives within the PMO office. Extensive experience leading a portfolio of Global Programs and projects.
  • Experience managing multi layered organizations and large size teams members.
  • Managed the Merger of 2 different IT organizations, that had 30 applications which included work streams for customer master data, transactional data on clarity and other applications, middleware/Interfaces such as EDI.
  • Met with the steering committee/ business leads/ technical leads and architects to evaluate the projects to come to a decision to migrate/ integrate /decommission projects based on cost benefit.
  • Handled budgetary responsibilities and evaluated the forecasted/actual variances
  • Prepared a master project plan which consisted of individual project plans for all projects. Owned all associated project plans, and planned the overall data migration/integration and decommission strategy as part of the merger. Tracked and drove progress to ensure all vertical tracks are in sync with the overall strategy and plans for the merger
  • Met with PMs and leads to ensure deliverables are managed according to the agreed project plan and facilitated resolution to roadblocks and bottlenecks
  • Matrix-managed all associated Project Managers assigned to the program.

Confidential

Project Program Manager

Responsibilities:

  • Project Program Manager for the execution of all revenue driven infrastructure projects within the AIX/UNIX, AS400 and Wintel/ESX towers which involved Server Builds, Decommissioning, projects that involved migration to IBM AIX servers on Oracle DB, Vmax Migration and SRDF Replication
  • Managed 10-15 projects at any given point and managed a total of 40-50 projects.
  • Worked with Large Network Operating centers for IBM
  • Also managed Internal tools projects and compliance related initiatives.
  • Managed client relationship ensuring customer satisfaction
  • Served as the Single Point of Contact (SPOC) for all incidents, problems, and requests for the responsible tower
  • Participated in on-call rotation for Outage related issues
  • Contributed to problem identification/ Root cause analysis/ trend analysis
  • Provided management information and recommendations for service or process improvement
  • Provided weekly readouts to client and IBM leadership of technical activities and status
  • Coordinated conference bridge support for any after hour activities
  • Facilitated conference bridges for non-SEV1 activities as needed, to assist in the timely completion of respective cases.
  • Served as the communication bridge for service management between Client and IBM

Confidential

Project Manager/People Manager

Responsibilities:

  • Managed projects that drove revenue worth $3Million. Managed a project team of geographically distributed resources for the implementation of Bundle 2 project using onsite/offshore model
  • Managed large teams, acquired and developed the team, and managed the team through issues, challenges and conflict resolution.
  • Managed client engagement and brought in new sales (projects) through cross selling and up selling for Confidential, Created RFP’s, SOW. Engaged in Presales.
  • Engaged with stakeholders, executives and leadership team. Monitored and managed the project schedule. Monitored and managed project risk, dealt with operational issues and organized steering committee meetings.
  • Created project plan, prepared project status reports and project change requests for the steering committee. Reported to the steering committee
  • Ensured project met its requirements and objectives, established communication plan, maintained project documentation, communicated project status to project sponsor, team members, and other relevant stakeholders and involved parties.
  • Managed rollouts for enhancements, collaborated with cross functional teams to provide transparency and identified potential risks in the delivery process. effectively utilized the client’s project delivery processes to ensure seamless delivery
  • Coordinated efforts with business and technology leads to understand and implement the requested functionality
  • Managed the development of business requirements, coordinated design and development efforts for the project, help prioritize requirements, managed Scope,
  • Owned project planning and scheduling, project risk assessment and mitigation
  • Responsible for planning, managing and deployment of enhancement/support projects
  • Applied PMBOK-based project management methodologies and processes to a large extent.
  • Oversaw release deployment to ensure there was no adverse impact to production services and ensured the technical integrity of the applications being delivered.
  • Managed the movement of releases through the release lifecycle
  • Managed direct reports, conducted performance reviews and provided mentoring to several of my staff

Confidential, Shelton, CT

SAP CRM Solution Architect

Responsibilities:

  • Managed the team through the Planning and Blue Printing phase, Created project charter, Project timeline, High level Project plan, identified resources and managed the vendor selection process.
  • Created RFP’s, RFQ’s and SOW’s and evaluated responses to RFP’s.
  • Coordinated and ran workshops, Gathered requirements and put together process flows using Visio and Mind map for AS-IS and To-Be. Created swim lane/fish bone diagrams.
  • Identified requirements/business rules and pain points. Provided fit gap analysis and classified requirements as RICEF objects.
  • Created Business blue printing documents. Led the efforts to Prototype and provided proof of concept to the business on guided selling process using variant configuration and local product modeling in CRM. Drove change management efforts.
  • Created change request forms for the change management.
  • Determined Server Sizing for the project using quick sizer. Acquired sound knowledge on SAP Basis
  • Created presentations to present the various CRM capabilities to the business. Presented solution design options for the various business requirements. Created business requirements specifications/ functional specifications and maintained them.
  • Provided ROM (Rough Order Magnitude) estimation on the level of effort needed.

Confidential, Frisco, TX

SAP CRM Team Lead/Manager

Responsibilities:

  • Transition Mgmt experience - Managed project delivery in all aspects of the Transition Lifecycle
  • Provided metrics on SLA’s and issues, provided planning support to Project/Release Managers, escalated client/project issues in a timely fashion and reported resolution to the clients, planned and estimated tasks.
  • Identified risks and defined scope during project enhancement assessments and requirements gathering exercises.

Confidential, San Jose, CA

Sr. SAP CRM Business Systems Analyst Lead

Responsibilities:

  • ES Project replaced the legacy systems and consolidated the entire customer base both B2C and B2B enterprise customers to enable all services via the CRM CIC system.

Confidential, CA

SAP CRM Technical/Functional Consultant

Responsibilities:

  • Tracked Project Plan/ owned/updated project Status/tracked project meetings and captured/published meeting minutes to support the program management office.
  • Business Process Reengineering- Contributed to the development of current state, gap analysis, future state approach and transformation roadmap.
  • Conducted focus interviews with focus on segments of people/ process/technology and developed the current state.
  • Based off the gap analysis on client’s methodology versus leading practices, developed short term/midterm and long term opportunities and developed an approach for future state modeling.
  • Developed a transformation roadmap for the goal/future state as part of business process reengineering.

Confidential

Consultant

Responsibilities:

  • Provided Project Management Support for SAP Projects

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