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Product/engagement Manager / Strategic Account Manager Resume

SUMMARY

15+ years in the IT industry. Background includes Program/Project/Engagement Management, Product Management, Business Development, Business Consulting for Enterprise and Commercial organizations in both domestic and international business environments. Emphasis on solution plan­ning, business analytics, account management, management of application development, software and network infrastructure transformations.

AREAS OF EXPERTISE

  • Global Program Man­agement/Business Consulting
  • Solution Implementation
  • Software Application Development
  • Network Infrastructure
  • Tele­communications
  • IT Service Manage­ment
  • ITIL/ITSM Assess­ments
  • Agile
  • Software Devel­opment Life Cycle (SDLC)

TECHNICAL SKILLS

Networking: WANs, LANs, Fiber Optics, Wireless LAN (WLAN), IPT, Video Surveil­lance, VPNs, IPsec, MPLS, SAN/NAS, Con­verged LAN (CLAN), MSFT Unified Commu­nications, VoIP, SAP

Systems: SharePoint EPM, Remedy, Clarity, SQL, Oracle Workflow, Genesis, Windows, Or­acle, Unix, NT, SAP, ERM, CRM

PROFESSIONAL EXPERIENCE

Confidential

Product/Engagement Manager / Strategic Account Manager

Responsibilities:

  • SPOC for large Enterprise & Commercial accounts.
  • Managed development of Software - as-a Service (SaaS) customized solutions based on business intelligence tools for M2M and B2B organizations.
  • Product Manager-Successfully transitioning to Agile methods based on internal and external client collaboration and communication, owning product vision and guiding team through rap­idly changing business objectives.
  • Developed functional specifications.
  • Translate functional requirements into design, planning, integration and implementation phases.
  • Provided system & solution demonstrations to clients.
  • Develop new client business yielding $ 1.2M in revenues.

Confidential

Product/Engagement Manager / Professional Services Manager

Responsibilities:

  • Developed the Professional Services (PS) division as a Shared Service, grew the PS business to a growth of $2.9M in revenue.
  • Lead business intelligence discovery, analytics, development of software applications, mentor­ing of PM’s, developed business implementation strategies, SOW’s, RFP’s, ROI’s and Quality Assurance process and procedures documentation.
  • Product Owner delivering customized client driven fleet management application development via Agile process and application integrations for SaaS provided backend and business intelli­gence product suite.
  • Lead implementation of application based solution(s).
  • Developed Strategic Partnerships with OEM manufactures, reducing internal operational costs by 18%, a $500k cost savings.

Confidential

Program Director / Principal Business Consultant / Global Program/Pro­ject Manager

Responsibilities:

  • 1 2 3Fourteen (14) years with same management team through merges, acquisitions and spin offs.
  • Lu­cent acquired Confidential in 2004, spun off Confidential in 2006, British Telecom acquired Confidential in 2008

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