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Scrum Master/ Agile Coach / Delivery Lead Resume

Reston, VirginiA

PROFESSIONAL EXPERIENCE

Confidential, Reston, Virginia

Scrum Master/ Agile Coach / Delivery Lead

Responsibilities:

  • Coach development team in Agile Scrum fundamentals such as time - boxing, continuous integration and delivery, estimation practices, and facilitation of proper Scrum ceremonies
  • Collaborate with Product owners to write effective user stories, acceptance criteria, defects and manage the product backlog using JIRA software
  • Manage and implement automated code deployment processes
  • Serve as an Agile coach to facilitate the transformation from Waterfall to Agile Scrum of the Confidential Digital development organization with 9 teams ranging in size from 6 to 14 members
  • Lead the development of a new customer self-service portal for Confidential Mobile on the Adobe Experience Manager platform

Confidential, Denver, Colorado

Product Owner

Responsibilities:

  • Spearheaded the launch of the Sling Latino and Sling International product offering that resulted in increased profit margins of over 100%
  • Established scalable processes for release management that increased on time delivery from 20% to 89%
  • Directed development of Salesforce platform implementation increasing customer engagement that is projected to reduce contact rate costs by $140,000 per month
  • Served as Scrum Master to implement Agile Scrum with an engineering team of 6 developers, decreasing the development timeline for software releases by 8 weeks

Confidential, Denver, Colorado

Business Operations Analyst

Responsibilities:

  • Designed and implemented workflow processes for customer service representatives through field research and metrics analysis that resulted in improved efficiency savings of approximately $175,000 per month
  • Reviewed internal metrics and KPIs to implement changes that resulted in a 50% decreased in contact repeat rate

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