SUMMARY

• Over 15 years' experience specializing in Billing, Revenue Assurance, Project Management, Business Analysis, Process Improvement and Application Development wifin teh telecoms, media, new media and teh financial services industry.
• I worked as an independent contractor and due to my successful track record my contracts were generally extended or in most instances I was invited back to clients to work on additional projects wifin their organization.

PROFESSIONAL EXPERIENCE

Business Consultant

Confidential - Buford, GA

Responsibilities:

• Identifying issues and form hypotheses and solutions;
• Undertaking research into teh industry sector, markets and competitors;
• Presenting findings and recommendations;
• Develop and implement new operational reports and effective reporting tools to assist in managing billing, accounts & functions;
• Implementing recommendations/solutions and ensuring teh client receives teh necessary assistance to do so;
• Consult, advise and create programs to fill teh gap between actual situations and desired ones;
• Audit teh operational functions of teh business from sales, marketing, cash-flow issues and inventory;
• Develop management and supervisory skills wif teh owner and their employees;
• Help improve work performance and organizational communication;
• Implement a new company invoice design and logo;
• Define teh company's mission, goals and objectives;
• Achieve customer satisfaction and loyalty.

Senior Accounts Analyst

Confidential

Responsibilities:

• Worked as part of a sales finance task force to analyse, resolve and settle multi-million-pound commission disputes.
• Heavy analytical role using SAP, BW, Access and Excel to compare payment terms to actual payment;
• Worked closely wif channel partners and account managers to resolve disputes and agree settlement;
• Operationally manage teh outsourcing relationship ensuring consistent KPI delivery and collaborate operational delivery between teh UK and India teams (Infosys);
• Drive, encourage and facilitate positive business partnering wif all stakeholders to ensure changes to operational processes and commercials terms can be efficiently and effectively delivered;
• Facilitate & drive operational improvement wifin commissions wif teh ethos of continuous improvement;
• Review commission payments on a regular basis to ensure accuracy and comfort before presenting to management for approval, prior to submission;
• Establish KPI's & monitor performance of teh commissions operation to ensure dat operational targets are maintained and presented to management;
• Be teh central contact and representative for commissions change projects ensuring requirements are gatheird and fed back to teh project team;
• Ensure compliance work is carried out in all area's and facilitate and remediation if required;
• Support teh commissions manager wif any adhoc requests (reporting, project work, etc.)

Senior Consultant

Confidential

Responsibilities:

• Subject matter expert in Billing for teh Business, ensure teh right teams own teh delivery for bill/financial related issues;
• Manage a weekly Billing Excellence Forum through meetings and conference calls wif key stakeholders;
• Build & maintain key stakeholder relationships to influence teh delivery of business objectives;
• Take lead roles in projects dat will impact billing;
• Ensure teh timely, accurate & completeness of billing key processes and KPI's;
• Build & maintain key supplier relationships to ensure delivery against KPI's, SLA's (service level agreement) & contractual terms;
• Ensure regulatory & legal compliance through teh successful delivery of key controls;
• Continually review, challenge & improve controls, processes & solutions, driving innovation creating opportunities for business benefit;
• Use analysis on root cause from billing issues to influence Senior Management and deliver change into teh business to avoid similar issues from occurring;
• Incident & query management, key facilitator between teh business and IT Billing (Amdocs);
• Highly complex and detailed analysis of call data records using Business Objects, Excel and Access.

Senior Accounts Analyst

Confidential

Responsibilities:

• Cash Management - responsible for reconciling roaming receipts and payments;
• Debt Management - responsible for maintaining accurate Debtor and Creditor Ledgers;
• Vendor Management - maintaining and developing relationships wif 3rd party vendors & Financial Clearing Houses;
• Financial Forecasting - assisting in teh preparation of Roaming Revenue and Cost Accruals on a monthly basis ensuring accurate forecasts and postings to teh General Ledger;
• Financial Position - responsible for accurately completing a number of Balance Sheet reconciliations including a detailed Cashbook Reconciliation;
• Documentation - responsible for producing highly detailed process documentation for all processes undertaken;
• Documentation used as a user manual/guide for key strategic Finance outsourcing partners (Infosys).

Revenue Assurance Analyst

Confidential

Responsibilities:

• To Identify and resolve revenue impacting issues/incidents wifin teh Non-Usage Assurance department;
• Work wif departments across teh business to find solutions to revenue impacting issues/incidents;
• Actively challenging existing processes and procedures and seeking to identify alternative solutions dat minimise teh risk of revenue loss;
• Develop new and existing assurance monitoring/process models to support changing products and services;
• To pro-actively contribute and be involved in teh department's process improvements by showing both teh ability and willingness to liaise wif those key contacts;
• To ensure resolution of incidents and issues wifin 30 days liaising wif teh relevant part of teh business;
• Project managed and assisted wif teh successful implementation of two Business Objects Universe's (Other Charges/Credits & Non-Standard Transactions);
• Plan, organize and communicate between Revenue Assurance, teh Business and IS Operations in respect of teh Business Objects Universe project;
• Training staff - Basic & Advanced on teh Business Objects Universe on completion of development and testing;
• Construct a monthly pack to Confidential -Mobile Call Centres identifying Charges and Adjustments;
• Organize and manage a conference call wif Call Centre managers to discuss teh monthly pack outlining issues and discrepancies;
• Maintain and perform Key Performance Indicators (27 in total) on a weekly basis;

Wholesale Billing Analyst

Confidential

Responsibilities:

• Ensure teh Complete comprehensive reconciliation / trending analysis of all general wholesale partners billing;
• Carry out detailed quality checking to ensure accuracy of billing ensuring maximum revenue;
• Monitoring performance of billing end to end ensuring service levels are met by both internal and external departments if applicable;
• Manage wholesale bill cycles and controlling account types, volumes, rejects;
• Manage resolution of billing errors wif internal departments and external suppliers;
• Perform detailed checks and authorise invoices raised for all Wholesale Partners;
• Ensure comprehensive billing matrix is maintained to each individual contract;
• Work wif cross functional teams to improve and narrow differences of reconciling call data records delivered daily to partners against what's billed;
• Produce reporting for KPI's and communication to business;
• Ensuring teh accuracy, timeliness and completeness of teh wholesale settlement process.