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Project Manager Resume

Missouri City, TexaS

Accomplished Delivery Manager and Solution Architect with expertise in the areas of Project Management, System Integration, Customer Relationship Management (CRM), and Master Data Management (MDM).

Adept at leading diverse cross-functional teams throughout the entire Systems Development Lifecycle (SLDC). Strong communication skills and executive presence as well as extensive functional and technical expertise with the Siebel Customer Relationship Management suite of products.

  • Customer Relationship Management (CRM)
  • Master Data Management (MDM)
  • Process Modeling and Design
  • Solution Architecture
  • Change Management
  • Project Management

PROFESSIONAL SYNOPSIS

Confidential, Houston, Texas August 2010 - present
Senior Consultant
Key Client: Confidential

  • Collaborated with the client and a 3rd party software vendor to implement a Siebel Universal Customer Master (UCM) / Oracle Customer Data Hub solution.
  • Delivered a current state assessment of the initial implementation. Included direction on the overall implemenation approach, infrastructure, data consolidation, real-time integration, application customizations, data quality, data cleansing, data governance, and gap analysis.
  • Formulated strategies for the mitigation of potential integration risks with the Customer Data Hub and all of its source systems.

Confidential, Houston, Texas January 2007- June 2010
Independent Consultant / Project Manager

  • Directed integration project to merge an acquired firm's data, operations, staff, and systems with client's sales, marketing, and business intelligence operations.
  • Orchestrated all phases of multiple Siebel CRM releases for client's private wealth management subsidiary. Achievements include:
  • Facilitated the analysis and definition of critical business processes / requirements through meetings and workshops with key stakeholders.
  • Directed the creation of functional and technical designs, including business process narratives, data modeling, as well as the application user interface and navigation.
  • Led the development, testing, deployment, and follow-up support for the system.
  • Drove numerous operational improvements through the implementation of campaign management and email marketing solutions for the client's institutional sales subsidiary using Siebel Email Marketing and Oracle Business Intelligence Enterprise Edition (OBIEE).

Confidential, Wayne, Pennsylvania 2006-2007
Senior Consultant
Key Client: Shire Pharmaceuticals
Served as customer relationship management (CRM) consultant for client's North American sales force.

  • Defined, developed, managed, and delivered a Siebel CRM solution to centralize product data that was previously scattered throughout disparate systems into one system of record.

Confidential,Park Ridge, New Jersey 2005-2006
Independent Consultant
Key Client: Confidential
Managed the development and implementation of enhancements to the client's Siebel CRM system to enable the generation of customized quotes and service agreements.

Senior Consultant
Key Client: Confidential
Worked with State of Montana Department of Tourism on the integration of a custom Web portal with Siebel Call Center.

Confidential, Atlanta, Georgia 2004-2005
Senior Consultant
Key Client: Confidential
Oversaw the implementation of a data staging system to be integrated into an incentive compensation system for client.

Confidential, Houston, Texas 2003-2004
IT Senior Analyst
Led significant enhancements to a Siebel eEnergy System to improve support sales, marketing, credit management, and contract management functions. Worked directly with business analysts and end users to identify, define, and deliver solutions to business needs.

Confidential, Houston, Texas 2002-2003
Independent Consultant
Advised and managed implementation of a customer data master for client's global CRM system.

Confidential, Houston, TX 1999-2002
Consultant
Key Clients: Confidential
Led numerous business and IT projects for companies in Texas, Illinois, Michigan, and Finland.

  • Orchestrated complex, international project and managed 6-member team for Nokia in Helsinki, Finland - successfully delivered global, multi-lingual Siebel business-to-business portal application.
  • Delivered on-time project completion of Siebel Sales and Call Center systems for Motorola, Compaq, and Ross Roy Communications.
  • Managed the analysis and design phase for a Siebel Field Service engagement with Abbott Diagnostics - analyzed business needs and created innovative design for implementation.

Confidential, Houston, TX 1996-1999
Consultant
Key Clients: Confidential

  • Delivered Siebel CRM solutions, for numerous corporations.

TECHNICAL SKILLS

Development: Visual Basic, Java, C, SQL, HTML, XML
Databases: Oracle, SQL Server
Platforms: Windows, UNIX
Software: Siebel Customer Relationship Management Applications, versions 3.x - 8.x, Informatica,
HP Quality Center

EDUCATION

Master of Business Administration
Bachelor of Science in Chemical Engineering

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