Director Of Product Management Resume
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SUMMARY
- Worked with the COO to update the modeling for RTS's geolocation route tracking tool to better fit operational needs and built a reconciliation management tool to allow for operations to monitor trucks and stop locations, as well as bulk reconcile inaccurate stops to help with data accuracy.
- Worked with CEO, COO, VP of Tech to update the design and functionality of the Hauler App to help secure a 3 year multi - million-dollar account and launched the new design and functionality within a month to meet the deadline of the company's onboarding.
- Built an Activity Log system within our in-house CRM to meet the needs of Global VP of Sales and COO to allow their businesses to better track the touchpoints for Customers, Haulers, and Facilities and improve overall transparency on our partners and customers across all of RTS.
- Teamed with VP of Sustainability, VP of Tech and Director of Data Management on building a new customer service and escalation process to prepare for 24/7 coverage for 4 new clients within 2 months. This included evaluating and deploying a new email management tool (Front) to gather metrics on customer service for resource evaluation. Designing and building an Incident Management system within our CRM which allows RTS to start gathering metrics on incidents vs requests and retire four Google sheets that were previously used for tracking.
- Improved the development and release process by redesigning Jira's workflow, sourcing help outside of the tech team to test, creating one-pagers and overall better documentation and communication for end-users. This allowed us to meet our deadlines and be more transparent on timelines and scoping projects.
- Reduced overall project scope by 2 months by shifting the strategy of content evaluation and collection from the Bus.
- Worked with cross-functional stakeholders and Web Strategy VP to define a MVP for deployment.
TECHNICAL SKILLS
- Roadmaps
- UX/UI
- JIRA
- Wireframes
- Trello
- Requirements
- Confluence
- Documentation
- Improving Efficiency
- Resource Management
- Vendor Management
- SharePoint
- Release Notes
- QA Testing
- Proof of Concept
- Competitive Analysis
- Stakeholder Management
PROFESSIONAL EXPERIENCE
Confidential
DIRECTOR OF PRODUCT MANAGEMENTResponsibilities:
- Designed and built intranet and collaboration sites for business units across Morgan Stanley which provided the best user experience. This also included gathering requirements, creating SOWs, tracking projects and budget.
- Built a solution for IT to collect feedback and provide end users documentation for a firmwide product launch which reduced helpdesk tickets by 30%.
- Trained 28 members of Digital Design team on new functionality of upgraded Jive 9.
Associate Product Manager
Morgan Stanley
Responsibilities:
- Improved the user experience by designing and deploying a new landing page, which consolidated 80+ internally created Splunk dashboards across 4 teams into a single, easy to navigate UI.
- Worked with engineering to create new JIRA items and maintained the backlog.
- Trained 3 APMs on Morgan Stanley product management procedures and provided guidance when needed.
- Collaborated with engineers and tech writer to create product documentation including roadmaps, surveys, announcements, timelines, FAQs, infrastructure topology, and quick reference guides for multiple products.
Program Manager
Confidential
Responsibilities:
- Reported directly to the Chief of Staff for Microsoft’s CFO and took ownership of full program and logistics for three months during program management staff changeover, including a full rotation transition cycle of 31 Analysts.
- Partnered with recruiting department to determine FRP recruiting and hiring goals, organized and scheduled FRP recruiting days for full-time and intern candidates with participation ranging from 8 to 22 and included 4 interviewers per candidate.
- Jive
- Dashboards
- Analytics
- Budget Management
- HTML
- CSS
- Surveys
- Communications
- End User Training