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Senior Program Manager Resume

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Windsor, ConnecticuT

SUMMARY

  • 15+ years’ success navigating complex technology projects and programsDynamic, hands - on Technology Project/Program Manager with a wealth of knowledge and experience delivering new technology initiatives that drive profitability and efficiency throughout the organization.
  • Act as a subject matter expert and trusted business partner during the selection, integration, and upgrade of key technologies.
  • Implement lean principles, audit operations, and deploy lessons learned to drive excellence across the board.
  • Rapidly assess and restore positive performance to struggling projects/programs.
  • Build and guide talented teams of professionals throughout all aspects of project design and implementation.

AREAS OF EXPERTISE

  • Technology Project/Program Management
  • Waterfall/Agile/Scrum Methodologies
  • Six Sigma Lean Principles
  • Communication
  • Financial & Budget Management
  • Advanced Problem-Solving
  • Auditing Programs/Projects
  • Motivational Team Leadership

TECHNICAL SKILLS

  • Microsoft Project
  • Microsoft Office Suite
  • Visio
  • Clarity
  • Cisco WebEx
  • Planview
  • SharePoint
  • Agile (Scrum / Kanban)
  • Jira
  • VersionOne
  • PMO
  • Value stream mapping
  • ITIL
  • Confluence
  • QuickBooks
  • Skye for Business
  • MS Project Server & Project online
  • ClearQuest

PROFESSIONAL EXPERIENCE

Confidential - Windsor, Connecticut

Senior Program Manager

Responsibilities:

  • Analyzed project/technology functionality and scalability. Proactively identified gaps and installed new features that met stakeholder expectations/requirements.
  • Assessed AWS performance and security across the board. Defined corrective/remedial actions that aligned with new corporate standards.
  • Designed the strategy and migration plan for clients to newly designed platforms. Seamlessly integrated operations with no critical downtime recorded.
  • Successfully consolidated Salesforce and other redundant applications/systems. Increased the productivity and output, while simultaneously reducing overhead costs.

Confidential - Framingham, Massachusetts

Senior Technology Program Manager

Responsibilities:

  • Thoroughly evaluated five company ecommerce sites for functionality and availability. Consolidated and selected the most efficient, productive, and streamlined system combination.
  • Spearheaded the IT acquisitions program that focused on a suite of technology initiatives across multiple IT domains. Integrated and streamlined new technologies, processes, and documentation.
  • Constructed a robust project approach plan that enabled Project Managers to determine methodology/documentation required. Selected the most appropriate methods for the type of project.
  • Established a committee that authored a three-year order management strategy. Increased profitability and filled the pipeline for new business development.
  • Evaluated the performance and achievements of vendors and internal teams. Instituted new solutions that coordinated with deliverable timelines, goals, and objectives.
  • Deployed a high-availability ecommerce solution throughout the new data center. Constantly evaluated and scaled the application to support additional business.
  • Designed a standardized approach to project engagement. Enforced new requirements and realized improved collaboration across cross-functional teams.
  • Drafted and released new policies, procedures, documents, and best practices for the project management organization (PMO.) Streamlined and improved the efficiency of project teams.
  • Published a proposal that created a development team that supported call center applications. Customized functionality and scalability throughout the call center environment.
  • Effectively managed multi-year initiatives with budgets exceeding $10M with hardware and software components. Secured high-quality resources at the lowest possible cost.

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