Senior Program Manager Resume
3.00/5 (Submit Your Rating)
Windsor, ConnecticuT
SUMMARY
- 15+ years’ success navigating complex technology projects and programsDynamic, hands - on Technology Project/Program Manager with a wealth of knowledge and experience delivering new technology initiatives that drive profitability and efficiency throughout the organization.
- Act as a subject matter expert and trusted business partner during the selection, integration, and upgrade of key technologies.
- Implement lean principles, audit operations, and deploy lessons learned to drive excellence across the board.
- Rapidly assess and restore positive performance to struggling projects/programs.
- Build and guide talented teams of professionals throughout all aspects of project design and implementation.
AREAS OF EXPERTISE
- Technology Project/Program Management
- Waterfall/Agile/Scrum Methodologies
- Six Sigma Lean Principles
- Communication
- Financial & Budget Management
- Advanced Problem-Solving
- Auditing Programs/Projects
- Motivational Team Leadership
TECHNICAL SKILLS
- Microsoft Project
- Microsoft Office Suite
- Visio
- Clarity
- Cisco WebEx
- Planview
- SharePoint
- Agile (Scrum / Kanban)
- Jira
- VersionOne
- PMO
- Value stream mapping
- ITIL
- Confluence
- QuickBooks
- Skye for Business
- MS Project Server & Project online
- ClearQuest
PROFESSIONAL EXPERIENCE
Confidential - Windsor, Connecticut
Senior Program Manager
Responsibilities:
- Analyzed project/technology functionality and scalability. Proactively identified gaps and installed new features that met stakeholder expectations/requirements.
- Assessed AWS performance and security across the board. Defined corrective/remedial actions that aligned with new corporate standards.
- Designed the strategy and migration plan for clients to newly designed platforms. Seamlessly integrated operations with no critical downtime recorded.
- Successfully consolidated Salesforce and other redundant applications/systems. Increased the productivity and output, while simultaneously reducing overhead costs.
Confidential - Framingham, Massachusetts
Senior Technology Program Manager
Responsibilities:
- Thoroughly evaluated five company ecommerce sites for functionality and availability. Consolidated and selected the most efficient, productive, and streamlined system combination.
- Spearheaded the IT acquisitions program that focused on a suite of technology initiatives across multiple IT domains. Integrated and streamlined new technologies, processes, and documentation.
- Constructed a robust project approach plan that enabled Project Managers to determine methodology/documentation required. Selected the most appropriate methods for the type of project.
- Established a committee that authored a three-year order management strategy. Increased profitability and filled the pipeline for new business development.
- Evaluated the performance and achievements of vendors and internal teams. Instituted new solutions that coordinated with deliverable timelines, goals, and objectives.
- Deployed a high-availability ecommerce solution throughout the new data center. Constantly evaluated and scaled the application to support additional business.
- Designed a standardized approach to project engagement. Enforced new requirements and realized improved collaboration across cross-functional teams.
- Drafted and released new policies, procedures, documents, and best practices for the project management organization (PMO.) Streamlined and improved the efficiency of project teams.
- Published a proposal that created a development team that supported call center applications. Customized functionality and scalability throughout the call center environment.
- Effectively managed multi-year initiatives with budgets exceeding $10M with hardware and software components. Secured high-quality resources at the lowest possible cost.