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Process Design & Automation Analyst Resume

SUMMARY

  • Dynamic IT leader with more than 20 years of proven and progressive experience supporting and leading complex global initiatives.
  • Equipped with a highly transferable blend of strategic, tactical and technical skills which includes experience managing the full software development lifecycle (SDLC), strategic planning, PMO operations, disaster recovery, regulatory compliance, risk management and more.
  • Specialized knowledge and expertise within the banking and finance industry.

AREAS OF EXPERTISE

  • Program and Project Management
  • Quality Control
  • Data Analytics
  • Strategic Planning
  • Release Management
  • Resource Management
  • Agile SCRUM
  • System Integration
  • Leadership
  • System Implementation
  • Auditing and Internal Controls
  • Training and Mentoring

TECHNICAL SKILLS

  • JIRA
  • Microsoft Office
  • Microsoft Project Plan
  • Tableau
  • HP Project Management
  • HP Quality Center
  • SharePoint
  • Confluence

PROFESSIONAL EXPERIENCE

Confidential

Process Design & Automation Analyst

Responsibilities:

  • Partnered with Technology and Business teams to consolidate legacy systems onto one platform (Archer) that enables users to maintain a current and comprehensive inventory all BNY Mellon third party service providers
  • Managed the pilot rollout to 750 users to manage over 1500 engagements for the top 105 vendors that have the highest risk. Coordinated the training, communications and issue tracking during this pilot period
  • Currently managing the rollout of the enhanced Archer application system to the remaining 5000+ vendors and converting 21 lines of business from the legacy platforms to Archer
  • Created and implemented project change request procedures, entitlement request process, issue tracking database and enhancement and offline processes

Confidential

Senior Program and Project Manager

Responsibilities:

  • Managed a project to integrate three separate wealth management platforms which will reduce application management costs while optimizing efficiency for clients
  • Successfully led a project to become the Confidential to develop one global platform integrating both bank and brokerage custodial capabilities
  • Mitigated risk to the business and significantly improved both transparency and client confidence by complying with the proposed requirements of the DOL’s Fiduciary Rule
  • Led a major change to the front and back ends of Pershing’s Models - based platform used by 66 independent brokers with $210B in assets under management

Confidential

Technical Specialist

Responsibilities:

  • Supported and maintained the information technology and services offered to Pershing clients
  • Provided second level support for internal and external client applications by managing production issues, ad-hoc projects and coordinating with business units and technology teams to plan, test, and implement system enhancements
  • Initiated, designed and implemented an automated process to request, approve and grant application entitlements
  • Managed the bi-annual internal audit reviews of employee application entitlements

Confidential

Business Analyst

Responsibilities:

  • Provided second level technical support by serving as the point of contact in researching critical system issues and providing solutions to maintain and improve system operations
  • Documented and revised system processes, recreate and test client issues, documented all research findings
  • Demonstrated high level of expertise in troubleshooting, researching, and resolving a variety of issues, ensuring complete client satisfaction

Confidential

Business Analyst

Responsibilities:

  • Delivered first and second level technical, user and operational support for project accounting and reporting software used by internal project teams across multiple lines of businesses
  • Utilized keen understanding of SQL database queries and structures to extract data and generate ad hoc reports provided to clients and upper management that supported decision making processes
  • Played key role in implementing user acceptance testing procedures, developing test scripts, and issuing documentation and client follow up to ensure issues were resolved appropriately

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