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Senior Project Manager Resume

Lansing, MichigaN

SUMMARY

  • Certified Project Management Professional that consistently exceeds objectives. Excellent communicator and effective leader who excels in a team environment, with the ability to integrate and lead various professional resources to deliver projects that meet sponsor and stakeholder objectives.
  • Deep understanding of IT infrastructure design, Software Development Life Cycle (SDLC), software implementation, cloud - based technology, and Software as a Solution (SaaS). Experience includes Agile (SCRUM), gathering business requirements, and coordinating third party vendors.
  • Effectively managed off-shore, local, and third-party resources across ten time zones on a single project.
  • Managed installation of many IT infrastructure and software application projects for clients in various industries including; Financial, Pediatric Medicine, and Mental Healthcare. Applications include Electronic Health Records (EHR), Data Analytics software, and major releases from SaaS providers.
  • Managed successful launch of Integrated Care Delivery Platform (ICDP) Analytics Software that enables County Mental Health organizations across the state of Michigan advanced analytics capability and reporting to provide more effective integrated care, leading to better patient outcomes.
  • Managed complete website redesign requiring a detailed communication plan in order to integrate designers, technical resources, and third party vendors. Project plan included an upgrade the website infrastructure.
  • Manage communications for major projects involving various stakeholders, departments, and sub-contractors, as well as leading “root cause” analysis meetings to identify and address issues or trends that negatively impact sponsor and stakeholder satisfaction.
  • Developed and implemented internal company processes and procedures that enabled effective communication between internal resources, desk technicians, and external business partners.
  • Key contributor in the optimization of an internal project management process that resulted in more accurate quotes for technical resources, leading to consistently meeting project timelines, and stabilizing overall project execution.
  • Leads project planning meetings with sponsors, internal resources, stakeholders, and sub-contractors where responsibilities, timelines, and check points are established.
  • Analyze, prioritize, and balance the competing needs of internal resources and diverse stakeholders.

PROFESSIONAL EXPERIENCE

Confidential, Lansing, Michigan

Senior Project Manager

Responsibilities:

  • Managed projects that included resources from four countries located across ten time zones to deliver integrated gaming solutions and technology for interactive gaming.
  • Coordinated project resources in parallel that were located in Israel, UK, Canada, and USA.
  • Implemented new change request process as part of a strategic move from Waterfall to Agile Methodology.

Confidential, Lansing, Michigan

Senior Project Manager

Responsibilities:

  • Contracted to deliver IT solutions for government and municipal entities. Responsibilities included blending internal and third party resources to deliver complex business and technology solutions while producing artifacts that the client can re-use or leverage on future projects. Skills include documenting process flow, as well as developing and documenting processes related to change management.

Confidential, Detroit, Michigan

Project Manager

Responsibilities:

  • Streamlined processes to centralize task management and communication minimizing risks associated with blending Ally internal resources with third party vendors.
  • Release Manager for the SaaS vendors, developing schedules and notifying stakeholders affected by the release.
  • Facilitate regular project meetings with vendors and stakeholders to encourage stakeholder engagement and monitor project direction.
  • Liaison between Ally Business Units and third party vendors to ensure open communication that is documented and heard by all parties, and to ensure the project remains in line with strategic objective.

Confidential

Customer Success Manager

Responsibilities:

  • Responsible for managing successful product launch of a cloud-based solution by achieving key milestones during User Acceptance Testing through go-live.
  • Led daily Scrums in Agile methodology to deliver features and functionality to meet stakeholder demands.
  • Optimized customer support processes including management of off-shore resources to ensure long term success and end user adoption.
  • Tracked user issues to identify trends that led to continuous process improvement and enhancements to the product.

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