SUMMARY:

• Strategy, Process, Program and Project Management Seasoned executive and Director of PMO with record of improving business metrics by 30 - 80%.
• Over 20 years of experience in business and IT strategy and project, program and portfolio management.
• Specialized in: creation and management of Project Management Office; project, program and portfolio management; business process improvement.
• Creation, development and management of Project Management Office (PMO)
• Program Management (PgM), Project Management (PM) and Portfolio Management (including business and IT mix)
• Leadership and Change Management
• Business Process Improvement (BPI) and Re-engineering (BPR)
• Six Sigma process improvement (DMAIC)
• Capability Maturity Model process improvement (CMMI)
• Earned Value Management (EVM)
• Management of culturally-diverse and geographically-dispersed teams (cross-functional and multi-vendor, in/outsource, on/offshore)
• Management of full Software Development Life Cycle (SDLC)
• Agile/Scrum software development
• Project Management training/coaching/mentoring

MOST RECENT WORK EXPERIENCE:

Director of Project Management Office

Confidential, DC

Responsibilities:

• Designed and implemented PMO methodology and processes (mission and strategy, tollgate-based project lifecycle, portfolio governance, prioritization and risk assessment, EVM-based performance measurement, portfolio and project status reporting, best-practice policies, lessons learned and knowledge base management, project management template library).
• Introduced PPM (project and portfolio management) suite in the cloud. Gathered, analyzed and processed data and reported strategic KPIs. Co-chaired PMO Executive Committee. Prepared and presented portfolio reports and other project documents to the CIO and executive management.
• Championed change towards project and portfolio management culture of excellence.
• Trained, coached and mentored in portfolio, program and project management methodologies
• Managed execution of IT Investment Plan: 40 projects targeted at maintaining IT service delivery capability (e.g.: infrastructure, platform and application updates / upgrades / replacements; physical and information security compliance and enhancements).
• Oversaw execution of CIO-defined IT Transformation Plan: 18 programs targeted at building strong process and technology foundation and transitioning to industry state-of-the-art practices (e.g.: consolidated data center, business intelligence, unified service center, mobility, unified web presence, enhanced information security, technology-enhanced learning and research). Directly managed major IT investment projects, including COTS and SaaS.
• Liaised and co-managed projects (IT and non-IT) with other departments, schools and centers within Confidential .
• Managed vendor evaluation, selection, contracts and relationships.

• Raised project management organizational capability/maturity level from zero to two (managed).
• Supervised and mentored 30 project/program managers (matrix organization).

Business Process Improvement Manager

Confidential, MD

Responsibilities:

• Identified and managed process improvement projects.
• Defined and implemented strategic portfolio management framework (Six Sigma and Agile Scrum) and PPM suite (SharePoint).
• Analyzed, structured, optimized and standardized custom solution delivery process and project lifecycle.
• Created knowledge and best-practice acquisition and sharing framework.
• Designed and introduced project control process.
• Championed creation of Business Continuity Plan.
• Established Project Management Office (PMO).
• Directly managed custom implementations of loan servicing SaaS for top financial industry clients.
• Trained and mentored project managers.

• Defined and implemented governance for $20M project portfolio (BPI and IT).
• Boosted client billing accuracy from 50% to 85% through process redesign.
• Identified and realized 85% operational cost cuts and secured business continuity through data center consolidation.
• Managed PMO of 9 project managers.

PMO Manager, Scrum Master

Confidential, MD

Responsibilities:

• Managed business and technology projects.
• Identified multiple improvement opportunities and provided solutions for maximizing effectiveness and efficiency by optimizing both business processes and information systems.
• Performed SWOT and what-if analyses.
• Coordinated with stakeholders, partners, vendors and cross-functional teams to secure high quality deliverables.
• Managed projects with outsourced and offshored resources.
• Championed Agile Scrum software development practice.
• Successfully delivered complex projects in record time and on budget, applying traditional and new SDLC and Agile methodologies.

• Enabled five-fold business growth.
• Managed $20M project portfolio (BPI/BPR and IT).
• Streamlined and managed maintenance and support .
• Shortened project lifecycle by 50-75%.
• Increased revenue by 25% through quantitative SLA scenario analysis.
• Defined three KPIs / business performance indicators to replace outdated metrics.