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Director Of Project Management Office Resume



  • Strategy, Process, Program and Project Management Seasoned executive and Director of PMO with record of improving business metrics by 30 - 80%.
  • Over 20 years of experience in business and IT strategy and project, program and portfolio management.
  • Specialized in: creation and management of Project Management Office; project, program and portfolio management; business process improvement.
  • Creation, development and management of Project Management Office (PMO)
  • Program Management (PgM), Project Management (PM) and Portfolio Management (including business and IT mix)
  • Leadership and Change Management
  • Business Process Improvement (BPI) and Re-engineering (BPR)
  • Six Sigma process improvement (DMAIC)
  • Capability Maturity Model process improvement (CMMI)
  • Earned Value Management (EVM)
  • Management of culturally-diverse and geographically-dispersed teams (cross-functional and multi-vendor, in/outsource, on/offshore)
  • Management of full Software Development Life Cycle (SDLC)
  • Agile/Scrum software development
  • Project Management training/coaching/mentoring


Director of Project Management Office

Confidential, DC


  • Designed and implemented PMO methodology and processes (mission and strategy, tollgate-based project lifecycle, portfolio governance, prioritization and risk assessment, EVM-based performance measurement, portfolio and project status reporting, best-practice policies, lessons learned and knowledge base management, project management template library).
  • Introduced PPM (project and portfolio management) suite in the cloud. Gathered, analyzed and processed data and reported strategic KPIs. Co-chaired PMO Executive Committee. Prepared and presented portfolio reports and other project documents to the CIO and executive management.
  • Championed change towards project and portfolio management culture of excellence.
  • Trained, coached and mentored in portfolio, program and project management methodologies
  • Managed execution of IT Investment Plan: 40 projects targeted at maintaining IT service delivery capability (e.g.: infrastructure, platform and application updates / upgrades / replacements; physical and information security compliance and enhancements).
  • Oversaw execution of CIO-defined IT Transformation Plan: 18 programs targeted at building strong process and technology foundation and transitioning to industry state-of-the-art practices (e.g.: consolidated data center, business intelligence, unified service center, mobility, unified web presence, enhanced information security, technology-enhanced learning and research). Directly managed major IT investment projects, including COTS and SaaS.
  • Liaised and co-managed projects (IT and non-IT) with other departments, schools and centers within Confidential .
  • Managed vendor evaluation, selection, contracts and relationships.
  • Raised project management organizational capability/maturity level from zero to two (managed).
  • Supervised and mentored 30 project/program managers (matrix organization).

Business Process Improvement Manager

Confidential, MD


  • Identified and managed process improvement projects.
  • Defined and implemented strategic portfolio management framework (Six Sigma and Agile Scrum) and PPM suite (SharePoint).
  • Analyzed, structured, optimized and standardized custom solution delivery process and project lifecycle.
  • Created knowledge and best-practice acquisition and sharing framework.
  • Designed and introduced project control process.
  • Championed creation of Business Continuity Plan.
  • Established Project Management Office (PMO).
  • Directly managed custom implementations of loan servicing SaaS for top financial industry clients.
  • Trained and mentored project managers.
  • Defined and implemented governance for $20M project portfolio (BPI and IT).
  • Boosted client billing accuracy from 50% to 85% through process redesign.
  • Identified and realized 85% operational cost cuts and secured business continuity through data center consolidation.
  • Managed PMO of 9 project managers.

PMO Manager, Scrum Master

Confidential, MD


  • Managed business and technology projects.
  • Identified multiple improvement opportunities and provided solutions for maximizing effectiveness and efficiency by optimizing both business processes and information systems.
  • Performed SWOT and what-if analyses.
  • Coordinated with stakeholders, partners, vendors and cross-functional teams to secure high quality deliverables.
  • Managed projects with outsourced and offshored resources.
  • Championed Agile Scrum software development practice.
  • Successfully delivered complex projects in record time and on budget, applying traditional and new SDLC and Agile methodologies.
  • Enabled five-fold business growth.
  • Managed $20M project portfolio (BPI/BPR and IT).
  • Streamlined and managed maintenance and support .
  • Shortened project lifecycle by 50-75%.
  • Increased revenue by 25% through quantitative SLA scenario analysis.
  • Defined three KPIs / business performance indicators to replace outdated metrics.

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