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Agile Product Owner/ Product Manager Resume

SUMMARY:

  • Knowledgeable, Proactive, Fast - paced PMP (PMI), CCBA(IIBA) certified Product Manager, professional with more than 8 years of Product Management experience in Retail, Telecom and 12 years of Product industry experience seeking challenging position as Product Manager/Product Owner which will utilize my strong leadership, strategy, opportunity realization, problem solving, and management skills and provide me an opportunity to excel in Strategic Product Management
  • More than 8 years of Product Management Experience
  • Working on Agile Scrum methodology, Waterfall and V-Model for over 12 years
  • Over 10 years’ experience of Retail Industry and Digital Marketing, e-Commerce Experience, online retail sales, call centers, storefront sales, indirect channels and over 8 years’ experience in Telecom Industry
  • Evaluate opportunities in the market for new products/product enhancements
  • Strategize and drive Product Vision.
  • Product architect and lifecycle manager, overseeing continuous process improvement of the assigned product line. Being accountable for PLM (Product Lifecycle Management), product success, in terms of revenue attainment and customer satisfaction.
  • Capture and Analyze Voice of Customer and innovate opportunities
  • Cross-functional leadership: Collaborating with engineers, technology vendor/partners, technical sales and finance to develop the best solution for the market.
  • Evaluate and manage the current product portfolio, identify gaps and opportunities. Strategize Product Sales, Account Services and Interaction Management for achieving financial and technical goals.
  • Market and competitive analysis for staying aligned with the related market and the industry to stay abreast of new developments and trends in the space of digital marketing and sales and retail applications. Leading the creation of capabilities and roadmap and product vision for the product line.
  • Maintain KPIs and metrics for new product growth and success.
  • Analyze ROI (Return On Investment) for Business Cases, Capabilities
  • Expertise in all sales funnels (upper funnel, lower funnel, retention funnel)
  • Connect with stakeholders and technical teams to deliver capabilities in alignment with business goals.
  • Work with cross functional teams to deliver projects
  • Write User Stories and maintain healthy backlog of stories for implementation.
  • Conducted Trainings for Business Analysts on Process modeling, Fundamentals of Business Analysis, Elicitation, Facilitation, How to Gather Requirements, Business Use Case Modeling

TOOLS: USED:

  • MS Word
  • Adobe Analytics
  • JIRA
  • SQL
  • MS Visio
  • Tableau
  • AgileCraft Jira Align
  • MS PowerPoint
  • Excel Charts
  • Rally
  • MS Excel
  • TDP

SKILLS:

Product Management, Customer Analytics, Operations Analytics, Business Analytics, Adobe Analytics,, Google Analytics, Data Analytics, Tableau, Business Analysis, Business Process Re-engineering, Solution Architecture, Project Management, Requirements Analysis, Requirements Elicitation, JAD, Facilitation, Requirements Documentation, SAFe Agile, MS Office, Rational Requisite Pro, Rally, SQL, JSON, JIRA, AgileCraft, API Management, Business Intelligence, Problem Solving, Application Development & Maintenance, RFP, RFQ, B2B, B2C, Agile Methodology, Scrum, Waterfall, Point of Sales POS, Sales, Online Sales, Salesforce, Retail, Merchandising, Telecom, Telematics, Sales Portals, Sales Ops, CPQ, Q2C( Quote to Cash),O2C(Order to Cash),Cloud Technology, Mobile Applications, SaaS, Order and Billing, Product Design, Product Management, Use Case Analysis, Data Modeling, Visio, Lucidchart, Wireframes, UX, SharePoint, UAT Testing, A/B Testing, Stakeholder & Client Management, Designing, Integration Testing, SWOT Analysis, Benefit Hypothesis, Cost Benefit Analysis, Requirement Prioritization, Defect Management, Quality Assurance & Control, Business Solutions, Strategic Analysis, Gap Analysis, AS IS & TO BE Process Documentation, Product Enhancement & Support, Team Management, Acceptance Testing, Change Management, Defect & Root Cause Analysis, SDLC, E-Commerce, Training & Mentoring, Business Process Analysis and Modeling, Use Case Modeling

PROFESSIONAL CONTOUR:

Confidential

Agile Product Owner/ Product Manager

Responsibilities:

  • Managing all the content posted on web portals
  • Analyzing different products in the market like e studio, Open Text, Akamai Image Manager for better content management
  • Interfacing with Booking Applications, Scheduling Applications to display the content
  • Conducting Cost Benefit Analysis, Benefit Hypothesis for creating and prioritizing capabilities
  • End to End Product Ownership to drive strategic product and technology vision for Web Content Management for dotcom
  • Work in conjunction with Marketing Team to analyze the content to be published in the best possible way
  • Managing a team of 18 members including developers, testers, architects, project managers
  • Create Roadmaps. Collaborate with Stakeholders
  • Writing Product Features, complete authoring User Stories and acceptance criteria. Maintain Backlog
  • Grooming of User Stories for multiple Scrum teams and help clarify all questions and deliver user stories
  • Write stories for Analytics team to capture relevant data like page event, load time for each page, error/failure capture, waivers, etc.
  • Study metrics and reports to suggest improvements/new capabilities via Presentations to Leadership
  • Create and maintain product backlog and prioritize between account services, customer interactions.
  • Accept completion of User stories
  • Execute PVT and UAT

Confidential

Product Manager/Senior Product Owner

Responsibilities:

  • Responsible for a Critical Product Manager Role to strategize, lead and implement Product vision via Minimum viable product increment solutions as per market needs to capture customer attention and successful purchase, minimize customer churn, reduce average handling time, call to action time, and for customer satisfaction
  • Application: Retail e-commerce Web Portals, Mobile Applications, Desktop Applications
  • Working with large sets of data to integrate into an integrated Data Platform from multiple System of Records for faster processing(less than 500 milliseconds) of customer validation and service/information requests
  • Building an integrated digital platform portal to perform multiple account services including billing, current/past orders, account cease/suspension/restore without launching separate applications in context
  • Responsible for 360 degree single view of Customer Dashboard (using Integrated Data Platform product) for Customer Satisfaction and faster Customer Rep Interaction using Predictive Analysis for online and call Center applications.
  • Responsible for creating capabilities for account services, billing services, product flows, single/bundle promotions implementation, interaction management
  • Responsible for bringing highest level of customer satisfaction and order processing, reducing Average Call Handling times for Call Center Reps.
  • Conducting Cost Benefit Analysis, Benefit Hypothesis for creating and prioritizing capabilities
  • End to End Product Ownership to drive strategic product and technology vision for Product Sales, Account Services and Interaction Management for Confidential & Confidential over multiple channels including Call center, contact center, digital platform.
  • Communicate with legal, end users and potential customers to identify issues and improvements
  • Communicate with Product leadership to report product progress via presentations
  • Conducting Cost Benefit Analysis, feasibility analysis, Benefit Hypothesis for revenue generation
  • Develop Business Cases and Proof of Concept for supporting epics and capabilities
  • Product Manager for 5 Scrum teams
  • Participate in PI (Program Increment) Planning /Sprint Planning for estimating work effort and prioritization of features and user stories grooming with multiple teams
  • Create and prioritizing capabilities to achieve business objectives
  • Write features, user stories and acceptance criteria
  • Grooming of User Stories for multiple Scrum teams and help clarify all questions and deliver user stories
  • Create realistic and rightly sequenced Roadmaps to launch products, maximize sales and reduce customer handling times to maximize profit.
  • Track Product progress
  • Define Business Use Cases, Go-To Market (GTM) Strategy, and KPIs.
  • Analyzing Customer Graph data to bring a holistic view for customer data including all product lines to reduce average call handling time and provide the highest level of customer satisfaction and proving seamless experience across various sales channels and product lines.
  • Collaborate with Stakeholders and write features and user stories to translate business needs for implementation
  • Write stories for Analytics team to capture relevant data like page event, load time for each page, error/failure capture, waivers, etc.
  • Study metrics and reports to suggest improvements/new capabilities
  • Visualize and Analyze the data provided by Analytics team/Data Acquisition teams for meaningful insights with charts and dashboards to innovate and gather opportunities and resolve problems. Data Analysis using Excel, Tableau and presentation using PowerPoint.
  • Create and maintain product backlog and prioritize between account services, customer interactions.
  • Create customer workflows
  • Determine the features necessary to be delivered to deliver Minimum Viable product and prioritize other features
  • Follow SAFe Agile Methodology
  • Defining Product Features, complete authoring User Stories and acceptance criteria
  • Create and maintain backlog of stories for implementation. Prioritize stories as per business value and supplier team dependencies
  • Working closely with UX team to come up with frontend wireframes and mock ups.
  • Working with Solution Architecture team to finalize the solution to deliver the features and stories related to capabilities. Using technical expertise to understand existing APIs and data flows between different dependent supplier systems
  • Deliver presentations, demos, and documentation for business and applications users
  • Utilize Google Analytics and Adobe Analytics to analyze and perform Predictive Analysis
  • Review Roadmaps to make sure Product Increment is according to plan and make necessary changes
  • Accept completion of User stories
  • Execute PVT and UAT

Confidential

Product Manager/Owner

Responsibilities:

  • Responsible for writing Business requirements as Epics, User Stories, preparing Business Use Cases, performing Integration and UAT Testing for online sales portals of Confidential & Confidential for B2B, B2C E-Commerce Platform for Business/Consumer Customers
  • Responsible for Business Analysis and for Sales of Wireless, Cloud Products, Internet, Security Products of Confidential & Confidential (Quote to Cash flows)
  • Worked extensively on CRM capabilities starting from Quote to Cash and provisioning
  • Gathered Requirements for Projects on:
  • CPQ (Configure, Price and Quote) Portals for Quote to Cash flows
  • Product Buy Flows for different products for Business and Consumer Customers
  • Dashboard upgrade for Online customer satisfaction
  • Introduction of new Promotions and discounts
  • Implementing different Customer tiers for customer benefits
  • Thorough knowledge of Agile Methodology (SCRUM)/Waterfall Methodology
  • Conducting Requirements Elicitation and facilitation sessions by following techniques of Interviews, Storyboards, and Workshops with Business Clients, End Users, Architects, Implementation Experts and Regulatory Boards. Performing Document Analysis, Use Case Modeling Workflow Analysis
  • Acting as a Product owner/Manager to translate prospective ecommerce and store front sales strategies and principles into requirements understandable by Development teams for implementation into systems and testing teams. Product Owner for 3 scrum teams
  • Conducting SWOT Analysis, Gap Analysis (As is vs. To be), Root Cause Analysis for projects involving current process issues
  • Identify Risks and Manage Risks
  • Understanding technical and business outcomes of the Stakeholder needs
  • Designing and documenting Business Process Flows
  • Responsible for writing Business requirements, system/functional requirements(SRS-Software Requirements Specification) and non-functional requirements, preparing Use Cases, performing Integration and generating Traceability Matrix
  • Working with Solution Architecture team to finalize the solution and write related functional requirements/stories.
  • Responsible for writing capabilities,features and corresponding User Stories, Grooming the user stories to coding and testing teams for Agile Implementations. Practice Agile Scrum Methodology for Project Delivery
  • Prioritize Business Requirements/Epics
  • Designing and determining user experience (UX) screens with Designing team with the help of Visio, LucidChart
  • Working closely with UX team to come up with frontend wireframes and mock ups.
  • Conducting Walkthrough sessions with development and Test teams/Scrum teams and business teams for final acceptance and getting sign off on requirements from Approvers
  • Requirements Management using tools like Rational Requisite Pro, Rally, TDP,JIRA
  • Approving Test Plan, Test Scenarios and Scripts
  • Follow V-Model /Waterfall SDLC models as per project needs
  • Performing PVT and UET/UAT Testing
  • Responsible for Program Delivery by keeping track of Project Progress with stakeholder goals
  • Responsible for Managing and Tracking Project Management Plan to ensure effective handling of resources, time and schedule adherence
  • Conduct meetings with stakeholders and manage status updates, project progress, issues, corrective actions and change process
  • Follow Agile, V-Model of SDLC (Hybrid of Waterfall and Iterative Methodology)

Confidential

Senior Business Analyst

Responsibilities:

  • Gathering business requirements for an integration project of Confidential Corp. to develop an integrated sales system for Confidential and the acquisitions
  • Gathering Business Requirements for Projects on:
  • Sales system enhancements to synchronize with SAP migration of Order Management Module from Oracle Enterprise Business Solutions.
  • Enhancements of Presales, Online Sales and Incentives and Compensation System of Confidential Corp.
  • Building New Sales System for selling products of companies after acquisitions
  • Responsible for writing Business requirements, preparing Use Cases, data mapping, system requirements, performing Integration and UAT Testing for Confidential Corporation
  • Draft Scope, Assumptions, Constraints
  • Identifying Stakeholders and Conduct interviews and workshops to elicit requirements from Stakeholders
  • Preparing Process Flows, Data Flow Diagrams and Entity Relationship Diagrams
  • Documenting Requirements and Uploading Requirements in HP Quality Center
  • Generating Requirements Traceability Matrix
  • Writing functional specification into System Requirements Document for system implementation of Business Requirements.
  • Conducting Walkthrough sessions with development and Test teams/Scrum teams and business teams for final acceptance and sign off on requirements from Approvers and
  • Defect Logging and defect tracking and test closure.
  • Conducted Root Cause Analysis/Gap Analysis/Cost Benefit Analysis
  • Successfully implemented integrated sales system for EMC
  • Successfully implemented sales system enhancements to synchronize with SAP migration of Order Management Module from Oracle Enterprise Business Solutions.
  • Worked for initiatives related to process reengineering

Confidential

Business Analyst

Responsibilities:

  • Responsible for writing Business requirements, preparing Use Cases, data mapping, performing Integration and UAT Testing for Retail point of sale (POS) registers of Confidential
  • Identifying and interview the Stakeholders
  • Authoring Business requirements /System/functional/non functional requirements
  • Conducting Walkthrough sessions with development/testing teams and business for final sign off on requirements from Approvers
  • Successfully implemented all customizations and enhancements to CRM and Point of Sale systems of Confidential .
  • Writing Test plan, Approve Test cases and scenarios.
  • Defect Logging and defect tracking and test closure.

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